Modern Toyota

trading cars traded cars with a very good experience ! started off with internet chat with very good info which led to salesman eddie merrell, outstanding ! then traded cars with a very good experience ! started off with internet chat with very good info which led to salesman eddie merrell, outstanding ! then finished up with finance mgr who was good as gold with all being a very good experience. would buy from them again without hesitation ! More

Taking the guesswork out of buying I had not bought a car in about 12 years. This was a super good experience, working with Nancy. She was very patient with me during the entire proce I had not bought a car in about 12 years. This was a super good experience, working with Nancy. She was very patient with me during the entire process. We made several trips to Modern Toyota to make a final decision on what we really wanted and I would definitely go back! More

Trading in a car and leasing a new one I feel I received prompt, courteous and fair service from Chad and Yates during my visit to trade in a 2005 Volvo and lease a new Camry on 3/16/15. Th I feel I received prompt, courteous and fair service from Chad and Yates during my visit to trade in a 2005 Volvo and lease a new Camry on 3/16/15. The paperwork went smoothly and I couldn't have asked for nicer treatment. It took a little longer than expected to change the tags and clean my new Camry, but the wait was worth it! Great overall experience and believe me, I have purchased or leased many cars over 40+ years of driving. More

car buying made easy This was the best car buying experience I have ever had. The salesman was super helpful. Finance manager very professional. Would buy from them again. This was the best car buying experience I have ever had. The salesman was super helpful. Finance manager very professional. Would buy from them again. More

Horrible Customer Service Today I spent 15 minutes on the phone trying to get a quote on replacing my rear drum brakes. I was routed from showroom sales to parts to service ba Today I spent 15 minutes on the phone trying to get a quote on replacing my rear drum brakes. I was routed from showroom sales to parts to service back to showroom and then back to service. When I told service I would NOT allow them to re-route my call again, the woman responded $250 (without asking me year, make, model of car). When I asked if that price included turning the drums - she said "Oh, you have drums - not rotors?" I then told her that I had a 2006 Scio XB - but she was not familiar with it. I was put on hold for a 6th time, when she finally came back and said that she spoke to Tommy (the manager) and he was not sure either but thought it should be about $250. When I then asked what the price was if they had to replace the rotor, she had no idea and said she would have to call parts (7th transfer). I asked for her name as I wanted to complain about the poor customer service - but she refused. Note - when I spoke with the showroom (twice) they blamed the mix up on high volume of calls, short staffing, and lack of training as to which department di what. As we were speaking a live chat popped up on my computer...so I related this story and was told a manager would call me back within 15 minutes. Not surprisingly, I have not heard a work. To be honest, it doesn't make a difference as Modern Toyota is so inefficient and unfriendly that it is obvious that customer service is the lowest priority. Who would want to take their car there for repairs? And, I certainly would not buy one from them either...I've had four Toyotas (all bought while I lived in Raleigh for 20 years) and never had a problem. Modern Toyota is a horror story. Now I know why everyone at WFU talks negatively about them. More

Best experience buying a car ever. Gopal and Judy were the best. My son and I each bought a Prius and Rav 4 on 3/7/15. It was a long evening and they worked very late getting great dea Gopal and Judy were the best. My son and I each bought a Prius and Rav 4 on 3/7/15. It was a long evening and they worked very late getting great deals and satisfaction for us. It was the best car buying experience I have ever had and the knowledge they will be there to keep us on the right track during the use of the lifetime of our vehicles. More

BEST DEALERSHIP EXPERIENCE My wife and I just purchased the 2015 Corolla LE from Modern. We had an awesome experience and will be back to purchase our next Toyota from here. The My wife and I just purchased the 2015 Corolla LE from Modern. We had an awesome experience and will be back to purchase our next Toyota from here. They are the best to work with, very honest and stand behind what they say. More

WONDERFUL This was my first experience buying a new car. I was somewhat nervous, and Wes made it enjoyable for me; very knowledgeable, helpful and efficient. This was my first experience buying a new car. I was somewhat nervous, and Wes made it enjoyable for me; very knowledgeable, helpful and efficient. More

New 2015 Rav4...Dan was awesome! I recently purchased a 2015 Rav4 and I am extremely satisfied with my purchase as well as the wonderful customer service! Dan was very helpful and in I recently purchased a 2015 Rav4 and I am extremely satisfied with my purchase as well as the wonderful customer service! Dan was very helpful and informative about the cars we were interested in and answered all of my questions. He went above and beyond to make sure we were happy customers! After signing all of the papers it was way past closing time and Dan stayed to show me all the cool features of the car. Once again can't say enough about how wonderful the experience was...highly recommend this dealership and Dan!! More

Amazing Experience I recently purchased a 2015 Toyota Rav4. Not only am I extremely happy about the car but I can not say enough about the amazing customer service I re I recently purchased a 2015 Toyota Rav4. Not only am I extremely happy about the car but I can not say enough about the amazing customer service I received. I worked with Michael and he went above and beyond. The first thing I loved so much about the Toyota team was how I never felt pressure to buy a car. They really just wanted me to be happy and wanted me to love what I was purchasing. Michael was honest with me when I asked for reviews about other cars, and also always took the time to explain information. After signing papers, Michael stayed until 7:30 that night to help show me cool things about my car. It meant so much to me because the dealership closed at 5:30. Overall, I am so grateful for such an amazing car buying experience. My mom is now ready to go purchase a car for herself and there is no doubt that Michael will be the first person she will call. More