Modern Toyota

I have been using this dealer for new cars and service since 2012. I have always received excellent service. The entire staff have always been friendly, professional as well as knowledgeable. I strongl since 2012. I have always received excellent service. The entire staff have always been friendly, professional as well as knowledgeable. I strongly recommend this dealership for purchases as well as service after the sale. More

Great customer service. The process of buying from them was easy! If you’re looking for a great process, head on over to see them. The process of buying from them was easy! If you’re looking for a great process, head on over to see them. More

On Tuesday, July 9, 2024 we. were traveling to the outer banks for family vacation. We had a flat tire on the road. Fortunately two state troopers helped us and escorted us to y were traveling to the outer banks for family vacation. We had a flat tire on the road. Fortunately two state troopers helped us and escorted us to your dealership. Rene was the first person to help us and got our Rav4 right in. Everyone at the dealership were so kind and helpful. The tire was not able to be repaired and lucky for us you had the replacement tire we needed. And even better, we told you we had purchased our tires at Toyota of Bristol, where we live and you contacted them and found our tires were under warranty. We were taken to the waiting area and Ginger was so kind offering us drinks, cookies and even an offer of lunch! We so appreciate the staff and their care and support. Soon we were on our way again. We want to say a big thank you to everyone at Modern Toyota for excellent service and kindness above and beyond. Thank you! Ralph & Terri Davis Bristol VA 24201 More

I am always pleased at the courtesy of the technicians and managers every time I visit the service area. Reno Voss has been my service coordinator for as long as I have owned my 2020 RAV4 and he is an am and managers every time I visit the service area. Reno Voss has been my service coordinator for as long as I have owned my 2020 RAV4 and he is an amazing person, who really does care about his customers. I am very thankful he helps me take care of my SUV!! More

Isaac was a phenomenal salesperson. Couldn't recommend him enough. Currently getting my first oil change at the dealership and the service department seems to be run smoothly and effi Couldn't recommend him enough. Currently getting my first oil change at the dealership and the service department seems to be run smoothly and efficiently. More

I was will taken care of when I arrived. Service is great. My issue is that I am not a fan of the "new" service appointment system. You cannot see available appointments and the system tells Service is great. My issue is that I am not a fan of the "new" service appointment system. You cannot see available appointments and the system tells you a technician will get back to you in 48 hours. I am assuming this is 2 business days (but not 100%) sure. Not very user friendly. More

Great service, very clean and spacious waiting area. The staff here is always friendly and willing to help and answer all of your questions. Great place to buy a car from. The staff here is always friendly and willing to help and answer all of your questions. Great place to buy a car from. More

Very polite, open, honest, polite and respectful to their customers. Came in for a checkup and unfortunately the systems were down and they deeply apologized and didn’t charge me a penny for trying to check customers. Came in for a checkup and unfortunately the systems were down and they deeply apologized and didn’t charge me a penny for trying to check my car out. More

Excellent service. Very professional and helpful from scheduling of an appointment to completion of service. The customer waiting area is very clean with ample space Very professional and helpful from scheduling of an appointment to completion of service. The customer waiting area is very clean with ample space whether you want to lounge in a comfortable chair, sit at a table or use one of the cubicles to work and make calls. Highly recommended More

They changed their website and now it is impossible to schedule an appointment or have someone answer the phone, it is rubbish, now I have to find another dealer schedule an appointment or have someone answer the phone, it is rubbish, now I have to find another dealer More