Modern Toyota

Good experience, but not excellent Let me start off by saying my sales rep Marcy Drysdale was excellent. She really went to bat for me and was did a great job with overwhelming process Let me start off by saying my sales rep Marcy Drysdale was excellent. She really went to bat for me and was did a great job with overwhelming process of purchasing a vehicle. My problem comes with the sales manager on duty. The car that was sold to me didn't have any floor mats , not one. Marcy told me she would see what she could do as far as getting some or taking something off the price. Sales manager's response was that he was comfortable with what price already was he refused to lower the price, despite no floor mats. Now I realize I didn't have to buy the car. But in the feedback request email, Modern Toyota expresses a "dedication to excellent customer service". There is nothing excellent about completely dismissing the absence of something everyone is accustom to having in a car, knowing that they are missing, and doing absolutely nothing about it. More

Great experience We really enjoyed the process of renewing our lease and getting the vehicle we wanted at a great price... Chad was wonderful at helping us meet our go We really enjoyed the process of renewing our lease and getting the vehicle we wanted at a great price... Chad was wonderful at helping us meet our goal! More

Sales person I bought a 2015 Highlander Limited with the technology package. When I first saw what was included in the technology package; I was a little intimidat I bought a 2015 Highlander Limited with the technology package. When I first saw what was included in the technology package; I was a little intimidated But when Nancy Smith the sales person started going over everything, i was more relaxed. She went through the entire car, patiently explaining the details of the various bells and whistles without ever having to refer to notes, books or web sites. That she had this knowledge on demand was very impressive but equally impressive was the fact the she had the ability to explain everything to me in a patient and understandable manner. In addition to her impressive professional knowledge; she is a personable, understanding, and caring person. This was the best experience that I have ever had in buying a car and this was due to Nancy, More

Dan is the man I have never had a better experience with buying an automobile. Extremely happy so far, and Dan was great, he was patient and explained everything ev I have never had a better experience with buying an automobile. Extremely happy so far, and Dan was great, he was patient and explained everything even though I didn't have a clue about this sort of thing. David with finance as well. Every one was helpful and went above and beyond. Thanks so much More

4Runner 4 a great price We went in to look at a '14 4Runner and ended up getting a brand new '15 for almost the exact same price. We had a great experience with the sales and We went in to look at a '14 4Runner and ended up getting a brand new '15 for almost the exact same price. We had a great experience with the sales and finance staff, too. They took very good care of us and didn't try to up-charge us at every turn. The Modern Toyota team did a great job with us and I'm sure they'll do a great job for you! More

Great Experience! I would highly recommend buying a vehicle from Modern Toyota. Yates Moon is very helpful & my experience with him was a pleasure. I absolutely love my I would highly recommend buying a vehicle from Modern Toyota. Yates Moon is very helpful & my experience with him was a pleasure. I absolutely love my 1st new car! Thank you so much!!!:) More

Leasing experience Donald Robertson was an absolute pleasure to deal with today. He has excellent people skills and was able to communicate fully the policy and procedur Donald Robertson was an absolute pleasure to deal with today. He has excellent people skills and was able to communicate fully the policy and procedures for the leasing terms and benefits of the Toyota care program that was included. The process was a quick and surprisingly refreshing experience. Kudos also to Michelle Taylor, Steve Bryan and David Miller for their courtesy and professionalism. More

Outstanding purchase experience I have never had occasion in the past to write a letter like this, but due to the experience I have had yesterday and today with your dealership, I fe I have never had occasion in the past to write a letter like this, but due to the experience I have had yesterday and today with your dealership, I feel more than simply obligated. On a scale from one to ten with one being the worst and ten the best, I am delighted to tell you I would rate today’s purchase experience at Modern Toyota a solid 12! Beginning yesterday a telephone conversation with Mike Hughes resulted with him finding me the exact truck I wanted at the price I needed including a generous allowance for my trade (more than I really expected). I had purchased four other vehicles from your dealership over the past fifteen years or so and without a doubt this fifth purchase experience was no less than outstanding as far as my wife and I are concerned. I was met and welcomed in the parking-lot this morning by Mr. Wes Wheeler like I was an old friend. We had never met in person prior to that. Wes displayed more than courtesy and brand knowledgeable professionalism, he made us feel like important, valuable customers. Wes went the extra mile not only explaining clearly and simply all the detailed paperwork, but also transferring plates and property from my old Tundra on and into the new Tacoma. He took the time to set up the new bluetooth connections for me and afforded me a completely enjoyable buying encounter. Wes also treated me to a coffee. That was nice. The great service didn’t end there. Brad Adams your F&I guy did a great job of closing the contract and title work in a most friendly and expedient fashion. I hadn’t financed a vehicle purchase in over 20 years. Cash was much simpler, but he even made finance seem pleasant! Mike Hughes made a point of coming over to meet us putting a face and hand to the telephone meeting of the previous day. That seemed once again to make me feel appreciated as a customer. All these seemingly small things were noticed and appreciated. All in all your team at Modern Toyota not only made me glad I chose your dealership, but in addition made the entire experience enjoyably memorable. If I live long enough I’ll be back and meanwhile I’ll tell everyone I know what a great job you guys do. Thanks! Gratefully yours, Ed Brower More

Very helpful and efficient I was immediately led to the model I requested and allowed to drive it. The salesman explained all of the salient features. The papers were drawn up I was immediately led to the model I requested and allowed to drive it. The salesman explained all of the salient features. The papers were drawn up and I drove off with my new car just a few hours after my arrival. More

GREAT SERVICE!! Gopal our salesman was very helpful, courteous, and knowledgeable. The first people you see when we entered the dealership were very pleasant and got Gopal our salesman was very helpful, courteous, and knowledgeable. The first people you see when we entered the dealership were very pleasant and got us the help we needed immediately. The financial consultant explained everything in a simple and professional manner. This is our second car purchased from this dealership and I would highly recommend Modern Toyota to anyone interested in purchasing a new car. More