Modern Toyota

Super fast and very friendly service. Everyone was super nice and friendly there. Every employee I saw or dealt with had a smile or a hello when I passed by them. Rene went the extra mile Everyone was super nice and friendly there. Every employee I saw or dealt with had a smile or a hello when I passed by them. Rene went the extra mile to check a price for me for something I didn't even come for with no attitude that I was inconveniencing him like some places do. I just may get that part fixed too!! More

Friendly and timely I made an appointment for 5,000 mile service. It was at 11:00 and was told it would take approximately an hour. My name was called in the service wait I made an appointment for 5,000 mile service. It was at 11:00 and was told it would take approximately an hour. My name was called in the service waiting area in about 20 minutes. Justin, who checked me in and out was friendly and helpful, as I had a couple of questions re: rear wiper. Winter also helped me with technology and syncing my IPhone. Top-notch service with a smile! I travel to Modern from Wilkes, as opposed to local dealership. Totally worth it! More

Lease vs. purchase My overall experience was very good. However, I wish I would of have had a better overview of lease vs. purchase from the salesman. I have never lease My overall experience was very good. However, I wish I would of have had a better overview of lease vs. purchase from the salesman. I have never leased a car. I didn't obviously understand the concept, as I inquired about paying it off a couple of days later, and the price was approximately $7,000.00 more of purchase price. Also, I am most likely am going to be in trouble with regard to going over the 12,000 yearly mileage limit. Yes, the lower monthly payment was attractive, but I would/could have been more educated from Mr. Perry, salesman, with regard to the cons of leasing. I guess when I tried to do the pay off within a week of agreement, I had a bad taste in my mouth as if I had been "had". Suffice it to say, I regret not purchasing. And I will never lease a car again! More

Good Experience This is the 3rd vehicle purchased from Modern Toyota. I returned to Modern as I expected 5 star treatment; I was not disappointed in the least. I woul This is the 3rd vehicle purchased from Modern Toyota. I returned to Modern as I expected 5 star treatment; I was not disappointed in the least. I would recommend these folks from new vehicle sales through after service. A quality experience! More

Superb Service This was my first service visit to Modern Toyota and I was impressed. Rene was my service advisor and was helpful in taking my service request. He eve This was my first service visit to Modern Toyota and I was impressed. Rene was my service advisor and was helpful in taking my service request. He even gave me a time frame as I didn't have a scheduled appointment. It was less time than expected as well. The service lounge was nice and had available refreshments including a Kuerig coffee system that was coffee shop worthy! More

Quick service The service department took care of my car in a very timely manner! The service representative was excellent at his job as well. Thank you Modern Toyo The service department took care of my car in a very timely manner! The service representative was excellent at his job as well. Thank you Modern Toyota! More

Great buying experience Everything went smoothly and quickly! David answered all the questions about the truck that I had and spent extra time with us after the purchase expl Everything went smoothly and quickly! David answered all the questions about the truck that I had and spent extra time with us after the purchase explaining the electronics. More

Great Experience I just went to test drive a car with intentions of still looking. I had been looking at this particular vehicle for about a month and had wanted this I just went to test drive a car with intentions of still looking. I had been looking at this particular vehicle for about a month and had wanted this type of car for about 2 years. I called and scheduled my test drive with Dee (who was awesome) and she introduced me to Eddie Merrell who helped me from that point on. He was great in all aspects of this process and worked with me to get me the deal I wanted and that I could afford. Everyone is welcoming and helpful and very knowledgeable. I would definitely recommend Mr. Merrell to anyone looking for a vehicle and we will return to see him when it is time for my husband to purchase his new vehicle. More

Hassle-free recall service I received a notification in the mail that the airbags on my Tundra needed to be replaced. I called Modern Toyota to schedule an appointment and they I received a notification in the mail that the airbags on my Tundra needed to be replaced. I called Modern Toyota to schedule an appointment and they were able to get me in the following day and already had the parts in stock. I pulled into the service center and was greeted by Rene. He was very friendly, took my information down quickly, gave me a rundown of what they were going to do and told me where I could wait. The waiting room for the service center was perfect -- they had cubicles available so I could work (free Wifi) while I waited. I enjoyed their complimentary drinks. Rene came to the waiting room to notify me when the service was finished, and I was on my way before I knew it. Very accommodating operation and employees. More

Excellent transaction Very smooth transaction. Went without a hitch! Salesman was very competent an efficient. Answered all of our questions and helped us negotiate a fa Very smooth transaction. Went without a hitch! Salesman was very competent an efficient. Answered all of our questions and helped us negotiate a fair price. More