Modern Toyota

Refused to repair safety recall. There is a safety recall by Toyota that requires them to put sealant on the sensor behind the grill. This is to keep water from getting in and causin There is a safety recall by Toyota that requires them to put sealant on the sensor behind the grill. This is to keep water from getting in and causing your brakes to be applied for no reason going down the road. But because I put an after market grill on the truck. ( Mind you it was made for the sensor and has the original Toyota Emblem that the sensor is behind) they refuse to fix it. Safety takes a back seat to them!!! More

Painless and So Much More Was so pleased with my first maintenance visit for my new RAV4. Waiting area was immaculate, and enough room so that you didn't feel like you were stu Was so pleased with my first maintenance visit for my new RAV4. Waiting area was immaculate, and enough room so that you didn't feel like you were stuck in an emergency room. Nice new bathrooms with really nice lighting and fixtures. Definitely gets my highest recommendation. More

time waster I contact your internet sales team on 06/20 inquiring on a used 2018 Camry and found out it was no longer available. The lady I spoke with was fantast I contact your internet sales team on 06/20 inquiring on a used 2018 Camry and found out it was no longer available. The lady I spoke with was fantastic and actually suggested I come in and look at the 2019 and quoted me a great price. I made an appointment for 06/22 to see a sales person. I came in and was set up with Donald Robertson. I let him know I was interested in a new 2019 Camry. He took me outside in the rain and let me look at the outside of a few cars and told me nothing about them. He took me (and my sister) inside an immediately started pushing a finance application. I had a cosigner who was not present but I was able to get her on the phone and we applied. I was informed we could not be approved that evening since it was late on a Saturday and he would call me Monday. Monday afternoon he informed me Equifax had placed a fraud alert on her and she needed to have it removed. She contact them to have it removed and he told me he would check on it and let me know. Today is July 2nd and I have not heard back from him since June 26th. After the crappy service he gave me, I went to Rice Toyota on June 28th and purchase a new 2019 Camry SE and received the most incredible service. My sister, who was with me, also purchased a new car from there on June 30th. She came with me because she was also in the market for a new car. I will never waste my gas or time driving back to Winston Salem. He made it very clear I was not a big enough sale nor worth his time. I come from a sales background and I would never EVER treat a customer the way he did. When I was at Rice, they told me more about the car in 5 minutes than he did in the whole 3 hours I allowed him to waste. The only reason I got to see the inside of the car was because I asked. He handed me keys and I TOOK MYSELF OUT THERE. His customer service is total garbage. More

2nd Vehicle purchase this year Low pressure salesman ! Jose Lopez did a great job ! I did my research prior - told him what I wanted and what I needed. Handshake and 30 minutes la Low pressure salesman ! Jose Lopez did a great job ! I did my research prior - told him what I wanted and what I needed. Handshake and 30 minutes later and deal was done. More

New RAV4 Sam Petro was easy to work with, friendly - not pushy, and very helpful in answering all our questions. We also worked with Judy who was also friendly Sam Petro was easy to work with, friendly - not pushy, and very helpful in answering all our questions. We also worked with Judy who was also friendly and very efficient in getting our paperwork completed. Overall, great customer service. More

New car purchase The sales consultant executed prompt, efficient, and friendly service. The prices at the dealership were great, and I was pleased with the amount offe The sales consultant executed prompt, efficient, and friendly service. The prices at the dealership were great, and I was pleased with the amount offered on my trade in. This experience was great. More

Terrific Tundra Experience! I had a great truck buying experience at from Amy at Modern Toyota. Earlier in the month, my son and I stopped by to compare vehicles and go for a cou I had a great truck buying experience at from Amy at Modern Toyota. Earlier in the month, my son and I stopped by to compare vehicles and go for a couple of test drives. Amy showed us around and helped me find the truck that had the right options and price. Told her the I was finding exactly what our family needed and would be back by the end of the month to purchase. Amy was very hassle free during the next week or so. When I called to tell her I was ready to buy she had the truck waiting for another test drive and the purchase process was very smooth. Thanks for helping me get the truck out family needed! We love our Tundra! More

Nancy was outstanding! Nancy was extremely helpful throughout the buying process. She was extremely knowledgeable about the vehicle and took the time to explain every optio Nancy was extremely helpful throughout the buying process. She was extremely knowledgeable about the vehicle and took the time to explain every option that was on the vehicle that we purchased. Nancy went above and beyond the normal selling process. Far exceeded our expectations. Would highly recommend Nancy!! More

Great Had great experience very friendly and helpful . Did what they said they would do. Answered all the question we had. I’m very pleased with our experi Had great experience very friendly and helpful . Did what they said they would do. Answered all the question we had. I’m very pleased with our experience at Modern Toyota. More

New car purchase was a breeze. Ned Perkins at Modern Toyota was extremely helpful. He found exactly what I wanted when there were only two available in the entire state. He explaine Ned Perkins at Modern Toyota was extremely helpful. He found exactly what I wanted when there were only two available in the entire state. He explained all of the features and made sure that I was given a good price. Susan in finance was also lovely to work with. She fully explained all of my options in easy to understand language. I feel very excited about my purchase and I know that I was given a great deal. More