Modern Toyota

Poor service and extortion Took my 2001 Highlander in for AC-DC issues after a local shop told me they weren't sure. I asked them to do the $110 diagnostic check to tell me wha Took my 2001 Highlander in for AC-DC issues after a local shop told me they weren't sure. I asked them to do the $110 diagnostic check to tell me what was wrong. After 2.5 hours, I was told that it just needed freon. They charged me $211 for the AC service. Then came out and told me that there was a large leak in the condenser. To vacuume the system and recharge, you need to draw a vacuum and pressurize the system, that leak should've been found on the diagnostic test. Then they wanted $700 to fix the condenser. I repaired the condenser for $120. So I took I took it back to get it checked again, the condenser wasn't the problem, they said it was the high pressure switch and it was going to be another $600. Again, this should've been found during the diagnostic test. They told me that I can't replace just the switch, the tubing from the firewall to the condenser had to be replaced. $21 later, I replaced the switch. I had a local shop test the AC and it was working, but not turning on without jumping the compressor. Turns out it was the AC switch inside the car. The local shop charged me nothing to troubleshoot that in about 10 minutes. Now... to replace the controll module inside, Modern wanted +/- $1000. I got one online for $125. Modern would've cost me close to $2500 to guess and take stabs at what was wrong with my car. Just very disappointed. This is why people gate going to dealers for repais. I have 3 Toyota Highlanders. Rice Toyota now has all my business. Such a shame. I was always loyal to Modern. Always. I feel like I lost a family member. More

Rav 4 Hybrid After not having the car we wanted, the staff at Modern Toyota got to work and found us a car. The car arrived at the dealership the next day. Great After not having the car we wanted, the staff at Modern Toyota got to work and found us a car. The car arrived at the dealership the next day. Great experience! More

Salesman very attentive to our need and very helpful . Your dealership has really grown to an outstanding dealership. We made a mistake traveling out of the area and not taking time to find vehicle you cou Your dealership has really grown to an outstanding dealership. We made a mistake traveling out of the area and not taking time to find vehicle you could find for me and the great service and care you give.I will definately be recommending your dealership. More

Completely happy with the entire staff and love the car Everyone there was so friendly and helpful with any questions that we had about leasing vs. buying. Amy the sales person was very knowledgeable and s Everyone there was so friendly and helpful with any questions that we had about leasing vs. buying. Amy the sales person was very knowledgeable and so was Brad the finance person. We really enjoyed our experience there. More

Feeling cheated Took my Prius in for a standard tune-up. Ran perfectly going in, paid almost $700 for the tune-up, which is ridiculous in the first place, but to add Took my Prius in for a standard tune-up. Ran perfectly going in, paid almost $700 for the tune-up, which is ridiculous in the first place, but to add to the frustration by the time it got home it could barely run. Had it towed back to make sure they put everything back together properly. And they got back to me with an estimate of over 3k to fix the problem. I won’t slander their name by calling them con artist, even though it is probable, but if they are not cons, then they are awful at their job, and not honorable enough to own up to their mistakes. Either way, I will not trust them with my car again and neither should you. They also offer rewards for reviews, so pay attention to details. More

Impeccable Service My interaction with Modern Toyota has been impeccable. From my experience with my salesman to my recent service appointment, I couldn't ask for anyth My interaction with Modern Toyota has been impeccable. From my experience with my salesman to my recent service appointment, I couldn't ask for anything more! More

Got best offer in the triad! My son and I were fortunate to meet Bobby and bought Car from the Modern! We hope we will receive the same type of services in days to come! My son and I were fortunate to meet Bobby and bought Car from the Modern! We hope we will receive the same type of services in days to come! More

My Experience I had the BEST experience working with the Modern Team. Gopal was my sales guy and he was absolutely stunning with his attention, knowledge, and overa I had the BEST experience working with the Modern Team. Gopal was my sales guy and he was absolutely stunning with his attention, knowledge, and overall demeanor. He worked with me to find the best option for my family and I can not even use the correct words to describe how great my experience was with him. More

Wonderful experience with everyone I worked with Was very anxious about buying new car alone for the first time at 67 years old. Donald Richardson treated me with total respect and compassion easin Was very anxious about buying new car alone for the first time at 67 years old. Donald Richardson treated me with total respect and compassion easing me right away with process. More

Great experience buying a new car! Got in touch with Modern Toyota regarding a new Avalon. Allison emailed immediately with a detailed price breakdown for all the options. We took a fe Got in touch with Modern Toyota regarding a new Avalon. Allison emailed immediately with a detailed price breakdown for all the options. We took a few more months to finally decide on the specific vehicle and custom ordered our car. Allison gave us the estimated delivery date and a few days before the delivery date, we completed most of the paperwork by phone and e-mail. We setup an appointment to pick up the vehicle and once there it took only a couple of hours to complete everything to drive home the vehicle. Wes Wheeler spent more than an hour explaining all the features of the vehicle. There was no high pressure sales tactics like paint protection, fabric protection, extra oil change etc. that you experience at most other dealerships. Overall a very pleasant buying experience! More