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Modern Toyota
Winston-Salem, NC
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Love this place. They understand service...so much so that I drive an hour to have all our cars serviced here. From sales...to service...to basically anyone I have wo They understand service...so much so that I drive an hour to have all our cars serviced here. From sales...to service...to basically anyone I have worked with...I can't say enough good things. If I am looking for a car...the search starts here. More
Modern Toyota provides excellent, friendly service. I have brought my truck here for every service. Reno and other team members keep me updated and provide constructive options on deals and when anythi I have brought my truck here for every service. Reno and other team members keep me updated and provide constructive options on deals and when anything extra needs work. More
Reno is the best! He's been my service guy for six years and he has been the best. Today, he was busy so I started out with another advisor, and things went south qu He's been my service guy for six years and he has been the best. Today, he was busy so I started out with another advisor, and things went south quickly with them trying to charge a diagnostic fee for something simple to check out. Reno saw that I was having problems, came over, understood the situation, took over and saved the day! I was on the verge of never returning to Modern with our 2 toyotas but Reno listened and took care of it. I will return soon with our other car. More
I've purchased my last two vehicles from Modern Toyota Winston Salem, and I don't envision going anywhere else. Their Service Department takes great care of my RAV4 and never recommends services I don't n Winston Salem, and I don't envision going anywhere else. Their Service Department takes great care of my RAV4 and never recommends services I don't need. As an added bonus, the waiting area is comfy and well equipped whether you're an individual getting some work done or a parent with littles who need to be entertained. More
Second time a phony service recommendation has happened to me at this dealership since my warranty expired. Most recent was when I was there getting the 48 month battery replaced (had been bought from them to me at this dealership since my warranty expired. Most recent was when I was there getting the 48 month battery replaced (had been bought from them) as it had died with half it's life remaining and was still under warranty. Told me there was a rear main crank seal oil leak and I should leave it there to be repaired for $2,400. I told them there was zero evidence of any leak of any kind on my garage floor. And then wondered how that was detected during a battery changeout. Took it to a trusted independent mechanic who confirmed there was no leak. Second time this lady has been told a story. Last time too. Love the car but there are lots of Toyota dealers out there! More