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Modern Toyota

Winston-Salem, NC

4.7
1,045 Reviews

3178 Peters Creek Parkway

Winston-Salem, NC

27127

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Showing 1,045 reviews

September 05, 2023

What a pleasure this Toyota dealership compared to the one I used to go to for service. They actually do the work they charge you for. The lobby and refreshments are great. More

by omega_b_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reno Voss
Sep 07, 2023 -

Modern Toyota responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Best, The Modern Toyota Team

September 05, 2023

I purchased my toyota in 2016 and recently moved to Winston Salem. I have always gotten my repairs and mileage check-ups done at the dealership and will continue to do so. Modern toyota has been good, More

by amt12d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Crowley
Sep 07, 2023 -

Modern Toyota responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, The Modern Toyota Team

September 01, 2023

The entire service department is fantastic. Even over the phone they have a great personality. I always bring my car here for service even though it is a little further to drive, it is worth it More

by Andrea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela, Courtney Crowley
Sep 06, 2023 -

Modern Toyota responded

Thank you for the wonderful review, Andrea! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Best, The Modern Toyota Team

September 01, 2023

Bought my 2021 RAV4 Hybrid here at Modern and have it serviced here as well even though it's over an hour drive to get here. Most friendly, professional and knowledgable staff. Stephen is my service ma More

by kevinlakey2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Shelton, Courtney Crowley
Sep 06, 2023 -

Modern Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone, Kevin. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, The Modern Toyota Team

September 01, 2023

Very pleasant to work with and a very nice work space as I waited on my car. More

by Wes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Crowley
Sep 06, 2023 -

Modern Toyota responded

Wes, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, The Modern Toyota Team

September 01, 2023

I have trusted this dealership for 20+ years. After moving from Winston-Sale,, I now drive back to this dealership for service! I will continue to do so! Thank you for a dealership that is actual More

by croftca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trainee was great. Forgot his name., Courtney Crowley
Sep 06, 2023 -

Modern Toyota responded

Thank you for the wonderful review and for traveling to Modern Toyota from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Best, The Modern Toyota Team

September 01, 2023

I have bought several new cars from Modern Toyota and would buy there again. Their service department however needs some improvements. When an appointment is scheduled and you still have to wait several More

by Kandtreeves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen
Sep 06, 2023 -

Modern Toyota responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Best, The Modern Toyota Team

September 01, 2023

They are great! I highly recommend Issac as a sales representative! I will continue yo buy my cars here! More

by jbarragan0316
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Issac
Sep 06, 2023 -

Modern Toyota responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. We are happy to hear that our team worked hard enough to make your purchase completely painless. Best, The Modern Toyota Team

August 31, 2023

The service department is great. Easy scheduling process and comfortable waiting area with charging station and free drinks! Don't mind driving out of my way to get my service done More

by summerandheather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Sep 05, 2023 -

Modern Toyota responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Best, The Modern Toyota Team

August 31, 2023

The wait for service is too long! Appointments mean nothing? Free LeBlue water is nice. More

by cvnva
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don Robertson
Sep 05, 2023 -

Modern Toyota responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Best, The Modern Toyota Team

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