Modern Toyota

Since moving to Winston-Salem 3 years ago, I’ve had our Prius serviced at Modern. We recent purchased a a Toyota Crown from Modern. It was an easy, pleasant experience and the follow-up activity since the Prius serviced at Modern. We recent purchased a a Toyota Crown from Modern. It was an easy, pleasant experience and the follow-up activity since the purchase has been excellent. The customer waiting area is very comfortable, with good coffee and a variety of seating arranagements, incurring “high top” tables, lower ones, and private carrels with a full panoply of charging devices. More

Had a poor experience with service. Tried to make an appointment online for express service (oil change), but after entering all the information into the the system it responded that t Tried to make an appointment online for express service (oil change), but after entering all the information into the the system it responded that the appointment could not be made online. Tried the online chat, and was told that the appointment request was forwarded to service and that they would call me. I called service the next day since I did not get a response to the service request, and made the appointment. When I came to the dealership for the appointment I pulled into the garage and waited 5 min in vehicle before I was acknowledged. Was then told to expect the work to be completed in an hour and a half. I would not define this as express service! What a waste of time…. More

Always concerned about the customer and always professional in meeting needs. Every employee is customer oriented and eager to provide service! professional in meeting needs. Every employee is customer oriented and eager to provide service! More

Service department is very nice and polite staff and helpful the dealership is very clean. helpful the dealership is very clean. More

Once the sale is over they do not care. Purchased a new vehicle March 23, 2023. Brought my car for service and was told a tire had a problem and was stone walled by all. Asked the Salesman Purchased a new vehicle March 23, 2023. Brought my car for service and was told a tire had a problem and was stone walled by all. Asked the Salesman to give me a call never heard from them. Called the salesman and left a message, no response. Sent emails to the dealership address, got an ad. Went to the tire manufacturer's dealership and got instant results. Said on the work order that they rotated the tires but evidence showed they did not. If service is important to you don't purchase here. More

I’m a female and they never try to mansplain anything to me. I’m always made to feel valued and respected. me. I’m always made to feel valued and respected. More

The dealership was very clean, warm, and inviting. I will defintely trust them with servicing my vehicles in future. My service advisor , Scott, was super helpful. I will defintely trust them with servicing my vehicles in future. My service advisor , Scott, was super helpful. More

They are always doing quick work on my car and there staff is always friendly! staff is always friendly! More

We’ve been going here for maintenance for several years now. The work is done well, the people are great and the waiting area is bright, clean, and spacious. They even have workstations. now. The work is done well, the people are great and the waiting area is bright, clean, and spacious. They even have workstations. More