Modern Toyota

I was nervous Nilly coming in to buy a new car, after 10 years of not having a car payment. My salesman found a car that was a perfect match for me and the service that weekend was excellent! BUT, he never years of not having a car payment. My salesman found a car that was a perfect match for me and the service that weekend was excellent! BUT, he never once called me afterward to follow up. He didn't call me the day after, he didn't call me a week later, he didn't call me a month after. It was like after I bought that car and left a lot, I was on my own. Now, I don't know if this would have been different if I purchased a brand new car from them. But this was off the used lot. This is a customer service issue that the sales manager needs to address, and implement a definable, accountable, protocol for, immediately. Now, my trip to the service department today was awesome! I had a key fob issue, never got the valet key that was supposed to come with it to lock the glove box, and they took care of me! We're going to set an appointment up for me at the dealership to get that valet key for free and take care of it. The service department is amazing! I was there for about an hour and a half, and everything I saw was done with a smile, courtesy, and with excellence. More

Professional and pleasant service dept personnel. Good information and detail. Very nice atmosphere and nice facilities Good information and detail. Very nice atmosphere and nice facilities More

Great communication at this dealership when having your vehicle serviced. Comfortable waiting area that offers free Keurig coffee, bottled water and Coca-Cola. vehicle serviced. Comfortable waiting area that offers free Keurig coffee, bottled water and Coca-Cola. More

Great customer service kindness people I have spoke with. Easy to get in and out. Easy to get in and out. More

This dealership truly is phenomenal - from the staff in sales and the staff in the service center, everyone takes excellent care of you! sales and the staff in the service center, everyone takes excellent care of you! More

Love these guys they give great service, solid people always pleasant and helpful. Will always service my Toyotas here always pleasant and helpful. Will always service my Toyotas here More

Best waiting lounge I have ever been in. Free coffee and water, wifi beautiful area with individual cubicles. Free coffee and water, wifi beautiful area with individual cubicles. More

Extremely slow service, well over an hour to do an oil change with an appointment . change with an appointment . More

Purchased a Tundra 2022 and it started to have a problems after a couple of months of driving it. Modern Toyota checked it out, found the issue and fixed it in a timely manner. I didn't have the flexibility after a couple of months of driving it. Modern Toyota checked it out, found the issue and fixed it in a timely manner. I didn't have the flexibility to take off work or manage without means of transportation. They provided me a loaner, a Camry 2024, and it was a really nice ride. Awesome customer service as well as the service representative who went far and beyond to make accommodations. Thank you guys for your hard work. More

It is easy to communicate and book the maintenance service. The staff are honest and sincere provide the best service that us customers much needed. I feel safe driving my vehicle every after service. service. The staff are honest and sincere provide the best service that us customers much needed. I feel safe driving my vehicle every after service. More