Modern Toyota

My battery in my Camry was dead as a door nail this morning. I called my dealership, Modern Toyota of Winston-Salem. They told me just to bring it in and they would check the battery. I pulled out o morning. I called my dealership, Modern Toyota of Winston-Salem. They told me just to bring it in and they would check the battery. I pulled out of their parking lot about 90 minutes later with a new battery at no charge since my old battery that I purchased from them in November 2019 was a Toyota Lifetime Warranty batter…which was a very wise decision. I want to give a special shoutout to Cooper Gossett, the service tech that took care of my problem so efficiently…and…I got a free car wash to boot. Thank you Cooper and Modern Toyota of Winston-Salem! More

Scott Beckwith has been my family's service advisor for my multiple Toyotas since we moved to North Carolina 6 years ago. He goes above and beyond EVERY time a vehicle is brought in for service. He knows my multiple Toyotas since we moved to North Carolina 6 years ago. He goes above and beyond EVERY time a vehicle is brought in for service. He knows my family and asks about them routinely. We trust Scott and cannot say enough about him and Modern Toyota. More

They were so helpful and tried different avenues to accommodate my budget and price range. My salesman was Marshall Brown and the sales manager was Kevin. Both tried very hard to make sure I got an SUV accommodate my budget and price range. My salesman was Marshall Brown and the sales manager was Kevin. Both tried very hard to make sure I got an SUV and worked with the banks for a lower down payment. More

Love the service at this dealership! Everyone I have met with has been kind, explained any issues well, and has been honest about repair priorities. Great waiting and work space too! Everyone I have met with has been kind, explained any issues well, and has been honest about repair priorities. Great waiting and work space too! More

They do what they say. If an error occurs they correct it. Schedules are kept. If an error occurs they correct it. Schedules are kept. More

This team is wonderful. They are always knowledgeable, friendly, professional, and welcoming. We always know we sre in good hands. I could not say enough great things about They are always knowledgeable, friendly, professional, and welcoming. We always know we sre in good hands. I could not say enough great things about this team. More

I had an appointment scheduled for Saturday July 19th at 1045 for a tire rotation, oil change, and alignment. I called the service representative at 1227 and was told the service had not even started and h 1045 for a tire rotation, oil change, and alignment. I called the service representative at 1227 and was told the service had not even started and he did not have a time frame because of “lunches”. This is not my first issue with this dealership regarding waiting times, lack of updates, etc. At the time of this writing (1308) my car has just now been taken back. Do not come to Modern Toyota of Winston-Salem unless you plan on spending at minimum 3 hours, during the weekday, or 4+ on the weekend, at the dealership! More

I love the place they offer free water and coke they also have a very good food selection, they are clean and very nice staff have a very good food selection, they are clean and very nice staff More

The man that spoke to me when I pulled into the service area was super friendly! It was very clean, offered drinks and snacks. Very relaxing wait while my car was being worked on! area was super friendly! It was very clean, offered drinks and snacks. Very relaxing wait while my car was being worked on! More

Wonderful service and people. Sent a video of my car showing me work that needed to be done. Was really nice to actually see the concerns. Stephen Shelton works with me in the Sent a video of my car showing me work that needed to be done. Was really nice to actually see the concerns. Stephen Shelton works with me in the service department everytime I come in and he so nice and helpful! Would recommend this dealership to anyone! More