Modern Toyota

Even though there was a mix up they still helped me out thank you so much! thank you so much! More

Extremely disappointing experience with Modern Toyota and Finance Manager Charlie Simpson. I was purchasing a specific truck and had already gone through the financing process. At Charlie’s request, I com Finance Manager Charlie Simpson. I was purchasing a specific truck and had already gone through the financing process. At Charlie’s request, I completed and signed the business credit application, provided additional financial information, unfroze my Equifax report, and authorized the credit inquiries. By Saturday, we had worked on the deal practically until the end of the business day. Southeast Toyota Finance (SETF) approved the loan, and Charlie provided me in writing with the APR, term, down payment, and monthly payment. We were essentially at the final stage of the transaction. The dealership was closed Sunday. On Monday morning, Charlie told me another customer was looking at the truck. I immediately confirmed that I was ready to complete the purchase and could come from Charlotte the following morning between 10–11 AM to inspect the truck, sign the remaining documents, and take delivery. I also offered to complete available financing documents electronically in advance. A few hours later, Charlie informed me that the truck had been sold to the other customer. What I find unacceptable is that throughout this entire process, nobody ever offered me the opportunity to place a deposit or told me that one was necessary to secure the truck. Had they asked for a deposit, I would have paid it immediately. Instead, I provided my personal and business financial information, authorized credit inquiries, received lender approval, and was ready to purchase — and the dealership sold the vehicle without first giving me an opportunity to secure it. I understand that a dealer does not have to hold a vehicle indefinitely without a deposit. But I was never offered that option. One phone call or email would have been enough. I now have hard inquiries on my credit report from financing a vehicle that Modern Toyota sold to somebody else after my financing had already been approved. For anyone questioning this review: I have retained the complete written email correspondence documenting the entire timeline, including the financing approval, Charlie’s message about the other customer, my immediate confirmation that I was ready to complete the purchase, and his subsequent message that the truck had been sold. And to Modern Toyota management: please don’t respond with the standard “contact us so we can make this right.” You had the opportunity to make it right while the transaction was happening. The truck is sold and the hard inquiries are already on my credit report. Based on my experience, I cannot recommend Modern Toyota. I would advise anyone considering buying here to secure the vehicle in writing before allowing this dealership to run your credit. After this experience, I would not trust Modern Toyota with another transaction. More