Modern Toyota

Always a pleasure going to Modern Toyota. Each staff member is highly professional and I absolutely love Reno! He is the only one I deal with. A+ all the way. Each staff member is highly professional and I absolutely love Reno! He is the only one I deal with. A+ all the way. More

Rene is always super professional. Very good at communicating and giving updates. The service department is very efficient. Very good at communicating and giving updates. The service department is very efficient. More

Great service, Gage always a professional. And the concierge is always helpful. Service was quick and the waiting room is always clean and comfortable. And the concierge is always helpful. Service was quick and the waiting room is always clean and comfortable. More

I brought my Rav 4 in for an oil change and tire rotation. It was done in a timely manner and my service adviser was very courteous!!! rotation. It was done in a timely manner and my service adviser was very courteous!!! More

Dealership is clean and modern. Service is a pleasure working with Reno. He always goes above and beyond when handling the service of my truck. Service is a pleasure working with Reno. He always goes above and beyond when handling the service of my truck. More

Took my car to be inspected and have a diagnosis done because of warning lights on the display screen. Total cost was almost $5000. I told them to fix only what had to be repaired for an inspection, this because of warning lights on the display screen. Total cost was almost $5000. I told them to fix only what had to be repaired for an inspection, this cost was $2305.30. As I was ready to pay I was informed they had not inspected the car because it was out of the 3 month period allowed of the last inspection. I was told to bring the car back within the 3 month period. The day after I picked the car up the check engine light was on again. I called and set an appointment to have the car looked at again and scheduled to have the inspection done since it was within the 3 month period. I drove the 40 to 45 minutes and sat for 2 hours only to be told they could not find any reason for the check engine light to be on and that it was still to early for an inspection. This time they told me to schedule an inspection had to be two months of the date of registration. I have not had the car inspected in North Carolina and it still had an old inspection sticker from Virginia that expired 11/24. I have no idea when I can get this car inspected but I do know I will not take another car back to the crappy dealership. More

Excellent customer service as always. Mr. Voss is an excellent Service Advisor and always friendly. Mr. Voss is an excellent Service Advisor and always friendly. More

Drove 2 hours in past to get service here. Great customer care. 4 vehicles purchased since 1990's. Complaints? None!! Understandable technical explanations and visuals from service techs and p Great customer care. 4 vehicles purchased since 1990's. Complaints? None!! Understandable technical explanations and visuals from service techs and parts dept. Sales explains everything until I grasp the new tech. I can even pop in for a quick "help me" now that I live only 30 minutes away. Such a blessing. More

Brought my 19 year old sons 3 week old 2025 GR86 into the service department to start a warranty claim for paint issues. Following the advice feom someone in your paint and body shop that I talked to last we service department to start a warranty claim for paint issues. Following the advice feom someone in your paint and body shop that I talked to last week. Only to be told that Toyota doesn't cover paint problems caused by environmental factors such as bird droppings! The car wasn't even 2 weeks old when the issue started to occur! And this is a car that a 19 put down a large amount of money that he had saved up for almost a year for! And you think he was letting his car be that dirty! Shame on you for such nonsense! Now we are going to have to take the car somewhere else to get the paint fixed and decide what to do with a car that really doesn't have a warranty we trust and is already having paint problems before he has made his first payment! More

Everyone has been very nice and welcoming during my car's first service. Both in the sales and current servicing process, the staff and leadership has been top-notch! first service. Both in the sales and current servicing process, the staff and leadership has been top-notch! More