Modern Toyota

In general, not a great experience. I just returned from getting my first service at 5,000 miles. I wanted to also get an oil change this time because the first oil change is importan I just returned from getting my first service at 5,000 miles. I wanted to also get an oil change this time because the first oil change is important. When I arrived I was greeted with "What time is your appointment"? Being that this was only an oil change and tire rotation etc I didn't make an appt and I wanted to wait in the lobby. I was told we can't fit you in today and our next available appt is Monday. I told them no thank you, I'll go to another dealership. At that time they offered a free shuttle service if I wanted to leave the car with them. Annoyed, I agreed. About an hour after I got home I get a call that the car is ready. I asked them to send the shuttle to pick me up and that took over an hour to arrive. There was no need for the shuttle, I could have and should have waited in the lobby. When I talk with the service advisor I was informed that they didn't do the oil change that I wanted and stated that Toyota recommends 10,000 mile intervals. Personally, I don't trust longer intervals especially with oil that is 0W08. This oil is so thin it's the consistency of wine. The first oil change should always be done before 10,000 miles no matter what weight oil you have. I didn't purchase the car from this dealer because when I went in there Labor Day weekend looking to buy the car my experience wasn't great either. The salesman I spoke to didn't seem interested in helping me. I wanted to find a Camry in Ocean Gem with a few other options. They didn't have it on the lot and weren't interested in locating one. The salesman also ignored a few emails I sent over a 3 day span. Basically I was ghosted. I was pre approved for financing through my bank and ready to purchase. So far I can't recommend this dealership. More

Our visit to Toyota Winston-Salem was initially to get information about a Toyota Corolla. However, thanks to the guidance, patience, and professionalism of Nick Teixeira, we were able to better understan information about a Toyota Corolla. However, thanks to the guidance, patience, and professionalism of Nick Teixeira, we were able to better understand what our family truly needed. He clearly explained every detail, answered all of our questions, and offered options that perfectly matched our lifestyle. Thanks to his excellent attention, we ended up choosing a Toyota RAV4, which is a much better fit for our needs. We felt comfortable and confident throughout the entire process. There was no pressure at any moment — only a genuine interest in helping us make the best decision for our family. In addition, the process was fast, well-organized, and they provided very accessible financing options. A very important detail for us is that Nick can assist customers in both English and Spanish, which made communication so much easier and gave us peace of mind at every step. We definitely recommend Toyota Winston-Salem and especially Nick Teixeira for his commitment, high-quality service, and excellent human treatment. We will absolutely return for future services and will not hesitate to recommend him to family and friends. Thank you for making us feel so well taken care of! 🚗✨ More

I’ve been coming to this dealer for almost 10 years now. Service is always great and timely, and the staff is polite and helpful. 10/10 would recommend! Service is always great and timely, and the staff is polite and helpful. 10/10 would recommend! More

Great experience having a warranted repair. Richard, service advisor, was good to work with and made sure we were taken care of. All employees were helpful and friendly. Especially helpful w Richard, service advisor, was good to work with and made sure we were taken care of. All employees were helpful and friendly. Especially helpful was Jamal. Second car bought from Modern Toyota from Nancy Smith. More

I came in for a service appointment and was promptly greeted with professionalism and in a timely manner. The service team addressed all needs while I waited in their service area which supplied free Wi greeted with professionalism and in a timely manner. The service team addressed all needs while I waited in their service area which supplied free WiFi, cubicles to work at and a variety of comfy seating options. Overall I am very pleased with my experience. More

On time do what the milage requires friendly staff nice and clean waiting area with free refreshments and clean waiting area with free refreshments More

Salesman are rude. I would never buy from this dealership. I went to Concord to Hendricks Toyota to buy my 2025 RAV4 But the service department at this dealership see I would never buy from this dealership. I went to Concord to Hendricks Toyota to buy my 2025 RAV4 But the service department at this dealership seems very nice & knowledgeable. I was very pleased with them. More

Always helpful, friendly, and efficient. Love modern toyota of Winston-Salem! I'd recommend it to anyone. Love modern toyota of Winston-Salem! I'd recommend it to anyone. More

I absolutely love these people! They were very helpful and understanding when I was looking for my new Toyota RAV4 limited. They did absolutely everything they could to help me get They were very helpful and understanding when I was looking for my new Toyota RAV4 limited. They did absolutely everything they could to help me get my car without being pushy and overbearing. Wonderful people and staff! I was very comfortable with my first new car buying experience and I absolutely LOVE my new car!!! More

We just purchased a 2025 Toyota Camry and was first given the “Wow-Factor” from the salesman thn the manager. Outstanding service. Thanks the “Wow-Factor” from the salesman thn the manager. Outstanding service. Thanks More