Modern Mazda
Thomaston, CT
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Very knowledgeable and never pushy. I worked with Kim through email and she was never pushy about getting me in or the price I submitted. She was very knowledgeable about the vehicle I I worked with Kim through email and she was never pushy about getting me in or the price I submitted. She was very knowledgeable about the vehicle I purchased and extremely personable. She even washed the vehicle as I was filling out the paperwork since it was late in the day and the detailers had gone home. She promised us a full detailing when we wanted. Mike was also very nice. I was in and out in about one hour and 45 minutes, and that includes the test drive, which we were able to take on the highway and some back roads. Purchased a new Mazda CX5 Touring. I would definitely do business with them again. More
Helpful never pushy!! Absolutely loved these guys no dealership has ever made me feel like family and these folks did. Everyone was equally friendly and helpful, always smi Absolutely loved these guys no dealership has ever made me feel like family and these folks did. Everyone was equally friendly and helpful, always smiling and happy. Big thank you to Kim Gelada who is great!!! would highly recommend them!! More
Pleasant and informative. Salesman was very pleasant and well informed. All personel made purchasing a vehicle easy and enjoyable. Jose Medina was very nice to work with and l Salesman was very pleasant and well informed. All personel made purchasing a vehicle easy and enjoyable. Jose Medina was very nice to work with and listened to us regarding our preferences. More
Warm, not pushy, classy treatment. Would do it again. Bought a used 1500 RAM. excellent condition but unique set up . Just what I have been "looking for" for years. That special truck I promised myself on Bought a used 1500 RAM. excellent condition but unique set up . Just what I have been "looking for" for years. That special truck I promised myself once my kids were grown up and out. I staggered onto the lot not really thinking of buying more evaluating than anything. Getting a feel for the market. Sales contact was professional and very pleasant. After a brief discussion with rep went home. Couple of days later the rep sent me an Instagram video of the truck. Very well shot, good description and he also compared the unique truck with a couple of recent inventory adds that were very nice as well. I was able to watch that video a few times...think things over at my own pace. Web surfing makes it easy to evaluate cars and trucks. Get all the stats and figures , yet you don't get a feel for the actual vehicle. This video overview was an excellent method of at home "test driving". More
Wonderful dealership. The staff there was extremely helpful. Help me find the perfect vehicle and not once pressure me into a sale. I will definitely return for future pu The staff there was extremely helpful. Help me find the perfect vehicle and not once pressure me into a sale. I will definitely return for future purchases. Thank you Ali for all your help you are top notch!!!!! More
Do not go to these Cheaters Please do not go to these cheaters. I bought this car almost 7 week back and i was promised my tag and title in 2 weeks time ( I bought in CT and regi Please do not go to these cheaters. I bought this car almost 7 week back and i was promised my tag and title in 2 weeks time ( I bought in CT and registration suppose to be in MD). After 7 + weeks they did not get my registration done. I have to garaged my car and making payments. I can not use it until I get Tags. All the time i call dealership for tag they tell me its on way. As per dealership tag is on the way since last 4 weeks. Save yourself and your time and do not go to this dealership at all. They will sell you crap. I paid $399.00 for GPS in my New Mazda6 2016 and they put a crap SD card which is piece of xxxx. soon after i used it same day I called as it was showing as if i am no where on road. Not picking up address well. so many issues. I called them for replacement may 10 times but no solution. every time i called they said we will call you back and guess what never got any call back. Sales Lady Crystal Booth was like you bought it and you got it. We can not do anything now. More
don't buy from Modern i bought a used truck from Modern Mazda - 2014 ram with 20,000 miles. i live in New Hampshire so i drove down to pick it up on Dec 17 2015 - Modern Ma i bought a used truck from Modern Mazda - 2014 ram with 20,000 miles. i live in New Hampshire so i drove down to pick it up on Dec 17 2015 - Modern Mazda said in Conn. vehicles can be released with out being registered, so i wrote them a check for 802.32. They said they could register it in NH - NH would send them the plates and they would send the plates to me. IT sounds like a good story, but now its January 15 2016 and my temp plates run out tomorrow and I still have no plates and the bank and the bank doesn't have the title. So i call and the bank calls, Modern Mazda tells the bank the state of Conn. has the title - no wait two day later we do have the title but we can't register the truck in NH our guy can figure it out. i call again - then were is my 802.32 - we sent it with the title to your bank - so I call the bank - nope we don't have it - so call Modern Mazda - this lady signed for it on this day - so I call the bank - the title came to this branch - she works at another branch - bank lady says " let me call" well guess what - maybe we didn't mail the check -a day later nope we didn't - so three days later the bank finally gets my check for 786.32 - if you remember i gave them a check for 802.32 so for my inconvenience it cost me $16.00 - maybe that's what it cost to over night me my money. More
Outstanding Very happy with this dealership. Our salesperson, Kimberly Gelada, was fantastic as was everyone else we had contact with. The price on our trade w Very happy with this dealership. Our salesperson, Kimberly Gelada, was fantastic as was everyone else we had contact with. The price on our trade was fair, the price on the car was fair and the entire experience was without the typical sales pressure. Kim's knowledge of the vehicle was incredible. LOVE our new CX 5 and will happily recommend this dealership. More
Great Experience Buying a New Mazda We were torn between the Mazda3 and a Honda Civic. The Mazda won out for several reasons, but what a pleasure it was to deal with the folks at Modern We were torn between the Mazda3 and a Honda Civic. The Mazda won out for several reasons, but what a pleasure it was to deal with the folks at Modern. It's a bit of a hike for us, we live in the Northwest Corner, but the Mazda got good reviews. Buying a new car is always stressful, but the folks at Mazda were not pushy, but clearly they are proud of their product. This is our first Mazda, I hope it lasts for many years, and when we're shopping for another we definitely will make the drive to Thomaston. Thank you for such good service! More
2015 Mazda 6 Soul Red I purchased a 2015 Mazda 6 in Soul Red in July 2014. I know a bit late writing a review. I absolutely love the car!!! I especially love the 6 speed ma I purchased a 2015 Mazda 6 in Soul Red in July 2014. I know a bit late writing a review. I absolutely love the car!!! I especially love the 6 speed manual transmission and the color. I worked with Kim G and she was great. This is the second car I've bought from Modern Mazda. My first one was a Dodge Grand Caravan back in 2000 when my kids were little. I would definitely recommend the dealership. More