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Modern Mazda
Thomaston, CT
1,094 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 16, 2010
I have always had great service at Modern Motors. The customer service at this dealership is unparalleled. I have recommended numerous friends/coworkers to Modern Motors and they always have great things customer service at this dealership is unparalleled. I have recommended numerous friends/coworkers to Modern Motors and they always have great things to say. I have never once heard a complaint about their service or sales department. They also have a variety of vehicles to fit anyone's taste. If you're looking for a great deal on an amazing vehicle and wonderful follow up service, Modern Motors is the place to go! More
by alicialynn22
Employees Worked With
Mark in service and John in sales
September 28, 2010
Had very bad experience when the car I bought the day before in the daytime and picked it up the following evening in the rain. The car was parked outside in the rain and because it was dark I did not no before in the daytime and picked it up the following evening in the rain. The car was parked outside in the rain and because it was dark I did not notice the body damage that happened while in their possession. They did a good job hiding the dent and rushed the delivery process to get rid of me. When I pulled in my garage I found the big dent in the car and tried to call them but they were closed. When I brought it to their attention they said I should have checked it even though it was dark and raining and they have no responsibility. Now I know why it was parked between two other cars in the dark and raining. I spoke to the service department and they could not help me either. They said the owner would accept no responsibility. Buyer beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The following week I had a problem with the radio and they said that was not covered either. Their slogan that it "All about you" should read "After you buy it your on your own!!!" I will never recommend or buy another vehicle from Modern Motors and suggest you don't either. More
by trish121386
Employees Worked With
DUANE
May 12, 2010
Very friendly and easy to work with. I love my new car. They took the time to listen to my needs and were not high pressure. They also respond to emails quickly. I bought a cx-7 and they gave me a lifetim They took the time to listen to my needs and were not high pressure. They also respond to emails quickly. I bought a cx-7 and they gave me a lifetime powertrain program too which is great. I have to get some of my service done there which is no biggy. More
by Jenmr
Employees Worked With
Jodi, dan and John
July 29, 2008
DO NOT USE this dealership. They are by far the worst dealership I have come across. They do not care about the customer as long as they make a sale. Between my time, gas and telephone calls I must have dealership I have come across. They do not care about the customer as long as they make a sale. Between my time, gas and telephone calls I must have spent $300 to date cleaning up the mess they got me into with insurance cards. Unfortunately for Mazda, who make great cars, this dealership is representing them in the very worst way. I say again, DO NOT USE this dealer. More
by unhappymazda
Employees Worked With
2
