Mitchell Nissan - Service Center

The sales people and service are all nice and courteous. It is the service and mechanics not paying attention to detail that I have a major problem with. Everytime I come to Mitchell Nissan I have an iss It is the service and mechanics not paying attention to detail that I have a major problem with. Everytime I come to Mitchell Nissan I have an issue it seems. On this most recent visit, they overfilled my vehicle with oil! I left the dealership and my car began to sputter, and gradually lost power. I was fortunate enough that I could turn around and make it back to them. I was about 20 minutes away from the dealership. I brought the vehicle back, they insisted, upon checking that the oil was done properly. However, it looked unusually dark, and didn't look like they drained the oil at all, before putting in the new oil. They did confirm it was 3 quarters of a quart to much in the engine, then they redone the oil change. This makes me feel like they want to purposely blow up my vehicle so that I'm be forced to repurchase, AND I won't have the free oil change for life anymore, since its not offered. Just because it isnt, doesn't give them the right to do that, if they are! Just because it is free, doesn't give them the right to rush things and do a poor job. They stated it was because of their new system that caused the error. Ridiculous, and potentially damaging to my vehicle!! On my first visit, they put in the wrong oil, so I had to take it back for them to put in the correct oil that the engine takes!! On subsequent visits, I've had a couple of lugnuts not put back on my tire after a rotation. They did comp me and told me my next rotation would be free, I insisted that this was done. I expect also, to be comped some how for my issues from my most recent visit. I will be speaking to the manager personally regarding that upon my next visit in January. You all need to watch what you're doing when you're working on others cars. It doesn't matter if they're used or new. I take meticulous care of my vehicle. I don't know if I'll allow Mitchell Nissan Sales my business in the future solely due to this issues, and the fact that they've caused so many issues that could've been easily prevented, had the mechanics just paid more attention. I do plan to keep bringing my vehicle as long as I own it to them, for service, however I will check over everything from now on. If you want your sales, and your service to remain, listen this review loud and clear!! Thank you for your time. Christopher McDonald More

The service is amazing. The workers were very friendly. The maintenance was clean. Everyone who worked there had an amazing attitude. Would recommend 10 out of 10. The maintenance was clean. Everyone who worked there had an amazing attitude. Would recommend 10 out of 10. More

Service members are always courteous and able to accommodate. They go over what was done and what will need to be done to maintain my vehicle. accommodate. They go over what was done and what will need to be done to maintain my vehicle. More

Keep hearing a sound coming from vehicle and it is yet to be found... Not happy at all with quality of service lately I've received be found... Not happy at all with quality of service lately I've received More

Always the best service and friendliest people! They easily adjusted to my schedule and welcomed me immediately upon arrival. My vehicle looks and rides like new! easily adjusted to my schedule and welcomed me immediately upon arrival. My vehicle looks and rides like new! More

Kimberly is very professional with an awesome smile. My encounter was flawless. Even the lady at checkout had a smile. Both of these young ladies are an Asset to your Organization. encounter was flawless. Even the lady at checkout had a smile. Both of these young ladies are an Asset to your Organization. More

I like this dealership for the attention they give to me, i. e. appointment and my car. I found them to be trustworthy and timely in fixing whatever is wrong with my car. I like going to a dealer that I fe i. e. appointment and my car. I found them to be trustworthy and timely in fixing whatever is wrong with my car. I like going to a dealer that I feel like I can trust and right now I feel like I can trust Mitchell Nissan. Thank you. More

I upgraded my daily driver with Brad and Tallie back in July. I was very impressed with the customer service experience I recieved during my vehicle purchase. And it doesn't stop there! Mike in service is July. I was very impressed with the customer service experience I recieved during my vehicle purchase. And it doesn't stop there! Mike in service is great too! They definitely have very friendly and professional staff at Mitchell Nissan. I would highly recommend them for all of your automotive needs! More

a job well done thanks so much thanks Cam for your awesome service with your job keep up the good work Mrs. Smith and again thanks so much awesome service with your job keep up the good work Mrs. Smith and again thanks so much More

Always kind, speedy service. The only reason I didn’t give 5 stars, didn’t complete everything that I had asked for them to complete for me. give 5 stars, didn’t complete everything that I had asked for them to complete for me. More