Miller Nissan

Service / lack of integrity I have continuously have a brake issue with my 2009 Sentra SER spec V. Nissan North America has given me an extended warranty. I went to Miller Nissan I have continuously have a brake issue with my 2009 Sentra SER spec V. Nissan North America has given me an extended warranty. I went to Miller Nissan and we thought we figured out what the problem was. Unfortunatley this was not the case. I brought the car back and the service department was supposed to call the Nissan North America engineers. I waited for over three weeks and left messages for someone to call me back for a status update. No one ever called me. I proceeded to call and go up the chain. Ironically no one was available so I asked for the GM. An individual named Jeff gave me a call. I could not pick up the initial phone call so I called back. Jeff told me that he was the GM. He never listened to what I had to say, continuously talked over me, and lied about what was in the notes. To say that he was rude/unprofessional would be a grave understatement. He then proceeded to raise his voice, boarder line yell, and tell me that they will not work on my vehicle at all. Turns out Jeff is not the GM. He is some guy who works in the HR department next to the service department. This company refuses to work on Nissan's with warranties if they do not have the expertise to fix an manufacturer issue. The they proceed to be rude, unprofessional, and lie to you about your vehicle and who they are. I read the "About our Dealership" section on their website. Supposedly their family business "... has lasted for 40 years on one simple principle. We have never lost sight of how important a satisfied customer is to a business" To refuse a customer and lie because you don't have the patience to correctly troubleshoot a warrantied issue doesn't show that you abide by your one simple principle. More

Great service I've been going to a chain type service center for maintenance and oil changes that I won't name. They could not correct an alignment issue my maxima I've been going to a chain type service center for maintenance and oil changes that I won't name. They could not correct an alignment issue my maxima was having and claimed the car was operating correctly even though it would not drive straight. I had talked to Mr. Hotak and explained my problem, and he assured me they can fix it. Turns out a steering part was damaged and needed to be changed as well as an alignment. My cars driving is back to normal. ALL my future oil changes and repairs will be done here from now on. Thanks for fixing my car correctly the first time Miller Nissan. More

2014 Altima Good response time and fair deal. Worked through the process quickly and professionally. I purchased a certified used vehicle and it was in great cond Good response time and fair deal. Worked through the process quickly and professionally. I purchased a certified used vehicle and it was in great condition and the staff took me through all the options I needed to know about the car. More

Fast and Simple If you are in the market for a new or used Nissan, do yourself a favor and go to Miller Nissan in Fairfield, CT. I've purchased and leased several car If you are in the market for a new or used Nissan, do yourself a favor and go to Miller Nissan in Fairfield, CT. I've purchased and leased several cars over the years from various Nissan dealers in the area and this was by far the best experience I have ever had. It was my first time at Miller Nissan but I know that it will not be my last. When I arrived I was set up to see Chris Molnar, however he was attending to another customer. Instead of making me wait like I've had to do in the past, they set me up with Brian Long. Brian took me on my test drive and really went over all the features of the car with me. When it came time negotiate the price it was very simple and straight forward process. Brian was open and clear about what was included in the price and worked with me to achieve my goals. Kerri DeMott, the Sales Manager, checked in with me several times to ensure my experience was the best it could be - and it was. When it came time to sign the paper work it was quick and simple and I was out the door with a full tank of gas before I knew it. More

Treated like I was their best customer. From the moment I was greeted at the door until I picked up my car I was treated like I was their best or only customer......AND I WAS THERE TO BUY AB From the moment I was greeted at the door until I picked up my car I was treated like I was their best or only customer......AND I WAS THERE TO BUY ABOUT THEIR LEAST EXPENSIVE CAR ON THE LOT! Ivan Solis came right up to me upon entering and asked if he could help. I told him I wanted a used car for around town for my daughter and he got me into the perfect car. No pressure. No oversell. Just good solid advice. We had a deal in no time and he followed up and followed through in the most timely and friendly manner. He even ran a Coke out to my daughter waiting out in my car with my dog! I drove off the lot with my fully gassed up beautifully detailed car in forty eight hours and it was a totally great buying experience! (And I have had many, many to compare.) Highly recommend this dealership and Ivan in particular! Mary in finance was also great... and fun to deal with....and in finance, that's not easy! More

Fastest service ever!!! I went to Miller Nissan to buy out the lease on my car. They took care of everything for me. Jose was especially helpful; After meeting him to discu I went to Miller Nissan to buy out the lease on my car. They took care of everything for me. Jose was especially helpful; After meeting him to discuss my options, he gave me his contact and we communicated over the phone. He also returned my phone calls. He was very friendly and funny. He understood my time constraints; All I had to do was sign some papers and I was done. Fastest service I ever received at a Nissan dealership! More