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Miller Brothers Chevrolet Cadillac

Ellicott City, MD

3.0
51 Reviews

9035 Baltimore National Pike

Ellicott City, MD

21042

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51 Reviews of Miller Brothers Chevrolet Cadillac

May 26, 2024

I have been going to Miller Chevrolet for about 10 years or more. Have always found their service excellent. I usually deal with Bobby . But when he’s not in everyone has always been great. Their turnaround More

by MWH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Brenden gets 5 stars
May 01, 2024

My car was vandalized took it them they kept a month insurance payed them 2400 dollars 3 days later took it back because check engine light come on and stable link he called me said they needed to pull More

by 66Sealthedeal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Loyd,was my advisor one lie after another
April 18, 2024

I needed to get a key made for my chevrolet. I arrived and they gave me the ridiculous price for it, I already knew they charged high prices for these keys and was prepared for that. I was willi More

by Gclark2448
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown parts counter
March 04, 2024

Great service from the service department as always! They are always fast, very courteous and I know I can trust them with any issues my vehicle has. More

by jmmcleanjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby
February 07, 2024

I am so disappointed when my son and I visited to purchase the 2024 Cadillac. Mark who helped us was very unprofessional and rude. Did not even get out of his chair to shake my hand as a customer. More

by lanierju
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Mark Kimmel, Mike Miller
Feb 07, 2024 -

Miller Brothers Chevrolet Cadillac responded

We are sorry to hear of the service you received. Your experience was addressed with the sales consultant and he should of presented your offer. Unfortunately 5k off is below our cost in the vehicle, but we could of discussed further structure options to hopefully consummate a deal and provide better service.

January 18, 2024

They are one of the best dealership I'm Maryland I like there services send a lot of time getting to no what's good and bad. More

by Milton Cook
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kiven Keys 🔑 , Mike Miller
Feb 24, 2024 -

Miller Brothers Chevrolet Cadillac responded

Thank you Milton. We appreciate your kind words and we strive to constantly provide great customer service. See you soon!

March 19, 2022

I took my Cadillac CTS to get serviced 2 weeks ago. It was constantly not detecting the remote and would not start. The issue was getting worst. Miller Brothers kept it for 2 weeks. At first they told More

by tcrosby02
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Miller
Mar 22, 2022 -

Miller Brothers Chevrolet Cadillac responded

On behalf of Miller Brothers we apologize for the experience you had at the store. If you would like to discuss further please contact us so we can help you resolve your problem. Thank you for bringing to our attention.

Mar 22, 2022 -

Miller Brothers Chevrolet Cadillac responded

On behalf of Miller Brothers we apologize for the experience you had at the store. If you would like to discuss further please contact us so we can help you resolve your problem. Thank you for bringing to our attention.

Mar 23, 2022 -

tcrosby02 responded

I called Miller Brothers and spoke to the Service Manager. He informed me that he saw the review. He stated that therebis nothing they can do for me and to take it to another dealer. He wouldn't even take it back and try to resolve the issue. He was harsh in his tone. He even suggested a dealership in Silver Spring. This type of Customer Service is unacceptable.

Mar 24, 2022 -

Miller Brothers Chevrolet Cadillac responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please contact us at (410) 941-8055 when you have an opportunity, and we will be more than happy to try and turn your experience around.

Mar 24, 2022 -

tcrosby02 responded

I was not given the name of the person I need to talk to when I call.

October 12, 2021

I was traveling and needed service in a hurry and Will and his team got me in and out. Thank you Will. More

by Bwmilligan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will
September 28, 2021

Bobby in Service has consistently taken care of me after I experienced a few horrible incidents while having service done on my vehicle. Bobby renewed my trust in Miller Brothers after having been a loyal c More

by VL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Kea
June 14, 2021

As a former car salesman I can honestly say I had a great experience from start to finish I worked with Steve Kang since I was in the market for a 2021 Chevrolet Silverado he was able to answer all of my que More

by JR787
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kang, Joe Wyatt, Robert Crawford
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