Millennium Honda

Spent 3 weeks diagnosing the car and ultimately repairing AC under warranty. When they handed me the car back, it was not fixed and was making a noise that was not there before I dropped the car off. I broug AC under warranty. When they handed me the car back, it was not fixed and was making a noise that was not there before I dropped the car off. I brought this to their attention immediately and they requested me to get another diagnosis (and pay for it if not under warranty)!! A few days later I get a call that the car had in fact further damage to the AC which was not properly diagnosed in the first go, which this time, is not covered by warranty!! So they tell me I have to pay ~$400 in diagnoses as well as $2,000+ for the repair. This situation left two (or both) scenarios being true: A) they misdiagnosed my car the first time yet continued to work on the car and HAND it back to me still broken, if not worse with the noise or B) someone added further damage, hopefully inadvertently, yet they still did not hold themselves accountable and still gave me back a car not fixed. Lastly, each time the car was either ready from a diagnosis, repair/diagnosis being delayed or car being "ready for pickup" (when it was actually not fixed), I had to do the calling to get the update. Terrible communication. Nice people but putrid service. Never again! More

Gwendalyn greeted me with a smile. When I asked a question, she provided me with the information. During the wait she came over and gave me an update. This is the first time in 3 ye When I asked a question, she provided me with the information. During the wait she came over and gave me an update. This is the first time in 3 years that this has happened. I will be requesting her for all my visits with Honda!! More

Excellent customer service, exceptional communication, and a nice and easy transaction. Fast and efficient!! Couldn’t be happier. and a nice and easy transaction. Fast and efficient!! Couldn’t be happier. More

Joge is very helpful and welcoming. He made the process very pleasant and efficient. He made sure we reviewed all my options and that our questions were answered. He made the process very pleasant and efficient. He made sure we reviewed all my options and that our questions were answered. More

Appointment was a bit hard to make. Was hard to get through on the phone line. However, once made, everything went smoothly.. Was hard to get through on the phone line. However, once made, everything went smoothly.. More

Steven is a best customer service in the house. He is very good in communication. He is worthy to get a raise. He is very good in communication. He is worthy to get a raise. More

I waited to get my keys because the receptionist was gone for the day. My windshield wiper fluid tank was not refill, and it supposed to be when you get an oil change. Those were the only two things I didn for the day. My windshield wiper fluid tank was not refill, and it supposed to be when you get an oil change. Those were the only two things I didn’t like. There is room for improvement, as little as they are, can make a customer not want to go back again. More

My compliment to the management for choosing such qualified people like Sue to represent the company her politeness and professionalism made it a wonderful experience for me qualified people like Sue to represent the company her politeness and professionalism made it a wonderful experience for me More

Convenient location, wonderful credit guy we spoke with. Salesman a bit pushy to get us into a new lease when we just wanted to buy our car. Salesman a bit pushy to get us into a new lease when we just wanted to buy our car. More

Very nice dealership, staff friendly and helpful and thorough in handling all concerns about new car lease thorough in handling all concerns about new car lease More