Mike Shaw Toyota

Carlos was my salesman and I found him to be very personable and knowledgeable. He answered all my questions and addressed my concerns. He was very neatly and professionally dressed and represented personable and knowledgeable. He answered all my questions and addressed my concerns. He was very neatly and professionally dressed and represented the dealership well. I think he will continue to do very well. Thank you, Barbara Honaker More

I found the vehicle I had been looking for online at this dealership. I made a phone call that was promptly directed to the sales manager and then to a sales representative that assisted me in providing all dealership. I made a phone call that was promptly directed to the sales manager and then to a sales representative that assisted me in providing all the information I asked for. This dealership was almost 4 hours from my home, but they had the vehicle I was looking for at a comfortable price and I chose to drive down to work a deal out with my trade-in. I had a price in mind and negotiated with both the sales representative and sales manager to narrow our difference on what I was offered on the trade-in. I gave in a little and they gave in a little... I feel like we were both happy with the price. Two significant experiences made this a very satisfactory transaction. One was that I was able to purchase this used car as certified due to only one stipulation that it didn't meet and the dealership working that out. The other, I left the dealership on the 4 hour return trip home, about 40 minutes out the tire sensor indicator alerted me to an issue with a tire. This was at about 6:45pm. I called the sales representative, he said to come on back to the dealership and they'd take care of it, not knowing whether it was road hazard or otherwise. They found a faulty sensor in one of the tires, replaced it and by 9:00pm I was back on the road with no further incidents. I received a follow up phone call the next morning from my sales representative checking to see if all was ok and that I made it home safe and sound. I did. More

We had a great experience!Would recommend them to anyone. Everything went smoothly and as it should be. Thanks to everyone who helped us out! Everything went smoothly and as it should be. Thanks to everyone who helped us out! More

I'm in my mid fifties and never owned a new car, and never intended to, I've always been taught they were a bad investment. I stopped by to look at used cars. Carlos met me with a genuine friendly gree never intended to, I've always been taught they were a bad investment. I stopped by to look at used cars. Carlos met me with a genuine friendly greeting, he took time to listen to my concerns, he gave my new ideas to consider, I never felt pressured, after receiving a good education in the benefits of buying a new car, I decided that was the most sensable option. I purchased my first 'new' vehicle and have not had one moments regret. I was very pleased with the price and the service warranty. I particularly like the idea that even oil changes are covered for the first two years. Carlos did me a huge favor by taking the time to listen and to educate me. I'm thankful everytime I get in my car that I stopped by Mike Shaw Toyota. I would recomend Mike Shaw Toyota to everyone. They dispelled my prejudices against car dealerships in general. More

Thank you to car dealer Carlos Flores for his attitude and friendliness and professionalism .I was grateful for his determination to help me and my family . and friendliness and professionalism .I was grateful for his determination to help me and my family . More