Mike Shaw Toyota

Good but bad Our salesman John Alaniz did a great job. But when he turned it over to Finance it turned into a fiasco. He told us finance would be coming out soo Our salesman John Alaniz did a great job. But when he turned it over to Finance it turned into a fiasco. He told us finance would be coming out soon to help us and after waiting one hour we went and found Alex to tell him we had been waiting an hour. He checked and said we were next. We waited another half hour and we asked again and he said we were coming up and he sat and visited with us about 15 minutes and guy from finance came out and introduced himself and said he had our file and he would come back for us in 15 minutes. And hour later we were still waiting and several people around us had gone to other finance people and were done and gone. We went to our salesman again and he went to his boss and they said the finance guy that was helping us had put someone else in before us. So they scrambled around and found Alex to help us. He was very apologetic and got us in his office immediately. Very nice man and did a great job. I am not sure of the name of the guy who left us waiting over an hour without trying to find someone else to help us. All in all we waited more than two and half hours for finance. More

Tundra/Rav 4 service The service staff, mechanics, and support personnel are OUTSTANDING!! Always prompt service, and they treat people as a part of the Mike Shaw family. The service staff, mechanics, and support personnel are OUTSTANDING!! Always prompt service, and they treat people as a part of the Mike Shaw family. In my opinion, this is the best Toyota Dealership in the Corpus Christi area!! More

Chris Hernandez did an excellent job scheduling on a short notice. I was able to continue on with my busy day after getting the service I needed. Than you Hernandez did an excellent job scheduling on a short notice. I was able to continue on with my busy day after getting the service I needed. Than you Chris More

Corolla Service I went in for an oil change, but left with a life lesson on how things work. My car didn't need an oil change, but rather a topping off and tire rota I went in for an oil change, but left with a life lesson on how things work. My car didn't need an oil change, but rather a topping off and tire rotation. I'd have to say my favorite experience about my toyota service is the service department. the parts department...sometimes leaves me in tears, but that's another story. Thanks guys for the hard work! More

Great job and fast Mr Morgan always on top of his game very nice guy , that’s why I am a return customer because the same people are there and they know me and my truck. Mr Morgan always on top of his game very nice guy , that’s why I am a return customer because the same people are there and they know me and my truck. More

Purchase and service In and out took care of business. Jerry did great for an intern .we had a issue with a broken window and the glass was taken care with no words . In and out took care of business. Jerry did great for an intern .we had a issue with a broken window and the glass was taken care with no words . More

Excellent service Had a 2:00 appointment. They were on time and efficient, and my car was effectively serviced in less than an hour. Am willing to drive across town (20 Had a 2:00 appointment. They were on time and efficient, and my car was effectively serviced in less than an hour. Am willing to drive across town (20 minutes) to have this dealership take care of my car. More

Phenomenal Toyota Team My 4th vehicle I have purchased from Martin Philbrock and Victor. BEST experiences EVER buying cars. Top Notch costumer service and support for them My 4th vehicle I have purchased from Martin Philbrock and Victor. BEST experiences EVER buying cars. Top Notch costumer service and support for them and Morgan. Definitely a 7 star car dealer. More

2nd time ac issue Took my car in april 2018 for ac not cooling and the diagnosis was low coolant. Paid 249 for coolant and dye, no other issues were discovered. Ac not Took my car in april 2018 for ac not cooling and the diagnosis was low coolant. Paid 249 for coolant and dye, no other issues were discovered. Ac not cooling again and took it in july 2018. New diagnosis seal in ac system broke and bill would be 2500 to fix. The car is 2008 toyota camry hybrid with 89000 miles. No charge for 2nd diagnosis but decided it was too expensive to fix a 10 year old car. I believe they were honest both times with the information they had at the time. More