Mike Shaw Subaru

Poor Customer Service Well, I am glad other people had great experiences with this dealer and I am sure that the staff are great. But for whatever reason, I could never ge Well, I am glad other people had great experiences with this dealer and I am sure that the staff are great. But for whatever reason, I could never get hold of the finance guy who was working on my loan application for approval. I've called several times a day for three days and also emailed him several messages but he never return my calls nor have the courtesy to let me know either yes or no on the loan approval from the bank. Tam More

Great salesperson, service and price. I was purchasing a car for my son who currently resides in Denver. Being that I am located in Naples, FL it was difficult to be there in person to hel I was purchasing a car for my son who currently resides in Denver. Being that I am located in Naples, FL it was difficult to be there in person to help. I contacted several of the Subaru dealers in the area and Johnathan was the first one to reach out to me. My son and I have been researching Subaru for a while and were pretty educated on most of their vehicles. Thus, have a knowledgeable salesperson was important because we were still not sure what vehicle best fit my son. We were also in need of someone who would not be afraid to negotiate. Johnathan fit the bill on both. He not only assisted us on which vehicle to go with we received a price that was the best in the market. Now my son is driving a nicer car with all the bells and whistles. It made for a great college graduation gift. Additionally, they made the transaction very easy considering I am several states away. Any questions I had they handled. Very happy with the service provided. Thanks for all your help Johnathan. More

Liar, Liar, Pants on Fire Alex E. lured me over to the dealership telling me she had the car with all the features I had been looking for. I went over after work (104th and I Alex E. lured me over to the dealership telling me she had the car with all the features I had been looking for. I went over after work (104th and I 25 is not an easy place to get to during rush hour), took the test drive and went inside to bargain and found out the car did not have ANY of the features I had been promised. Total waste of two hours and then I got to drive home in more rush hour traffic! Mike Shaw lost me as a customer forever. More

Mess up your credit I traded in a leased vehicle and the dealership failed to pay off the car traded in. Nor did they call the leasing company to let them know the vehicl I traded in a leased vehicle and the dealership failed to pay off the car traded in. Nor did they call the leasing company to let them know the vehicle has been surrendered. Now, the account is past due and affecting my credit. The dealership is saying we have inconvenienced them. Watch out for liars and people who don't care. Not only do I have to pay for a car purchased by Mike Shaw but also a car I no longer have in my possession. More

''Great Experiance'' I had a very positive experience with Mike Shaw Subaru Dealership. All staff were very kind and tried to help me as soon as possible. I am very satisf I had a very positive experience with Mike Shaw Subaru Dealership. All staff were very kind and tried to help me as soon as possible. I am very satisfied with Gabriel B. who helped me to find a car for me. More

Thorough, Efficient, and Professional We became interested in Mike Shaw Subaru from online search showing that we could purchase a new 2015 Impreza for less than most used Subarus with 30K We became interested in Mike Shaw Subaru from online search showing that we could purchase a new 2015 Impreza for less than most used Subarus with 30K to 40K miles on them. Having to drive over four hours from our rural home to get to the dealership, we were hopeful that our buying experience would be effortless. Upon arrival we were greeted promptly and professionally by Dominic who made our buying experience pleasant from the start. He immediately offered us a cool water to make the 100 F day more bearable. He quickly ascertained our need and interests and showed us the to car that we had seen our online research. Upon understanding that the vehicle was for our college-bound daughter, he began directing his questions to her. He chose a test drive route that was less intimidating to a young, rural driver, which allowed our daughter to pay attention to the vehicle attributes rather that the hectic suburban traffic. After the test drive, the financing proceeded effortlessly and was completed in less than one-half of an hour, during which Dominic and several other sales associates continually asked if we were comfortable and if there was anything that we needed. Dominic and service department had the vehicle ready to roll out of the dealership as soon as the financing was finished. He then took the time to explain all the features and intrumentation on the vehicle. Dominic was courteous, friendly, professional, and respectful through the entire process and we left the dealership with our new Subaru in just under 90 minutes. We never felt rushed, pressured or overwhelmed during the process. Dominic called three days later to inquire about our trip home and our satisfaction with the car. He also asked if we had any questions about the car, service details, or our buying experience. It is refreshing to see such outstanding service in a world that very often focuses on speed at the expense of taking care of customer needs. I would highly recommend Mike Shaw Subaru to others who are searching for a reliable vehicle and a dealership that values integrity as well as the customer. More

Wait for overturn Sad to say, this particular dealership has failed horribly. I bought m car last year, '14, and was treated like gold. Best experience I have had in 20 Sad to say, this particular dealership has failed horribly. I bought m car last year, '14, and was treated like gold. Best experience I have had in 20+ years so with that kind of treatment I took my wife there one year later as a repeat customer and I was literally shocked at the experience. In the end she was approved for 27k and the dealership repeatedly pushed for a higher model. The salesman was the most annoying con-man I have ever spoke to. (first name Shane) He had the same make of car as her, and the stories he had about what they do. He wouldn't acknowledge me at all trying to push different models on her. We brought a different approval from our bank and then they upped the car model again, and the payment. I couldn't believe this moron. I have two weeks of texts, messages and un-returned calls from them in my phone. So disappointing how Mike Shaw in Northglenn Co turned out to be. I hated having to drive 20 miles out our way so she could get what she wanted, with a much more kind experience. Definitely wait for a turn over in staff. Dealerships have them constantly. I am posting this July of 2015. Good luck if you choose to wonder into this facility. More

bought a new subaru Just bought a brand new 2015 subary legacy from mike shaw Subaru! Love it and it was so easy! Thanks mike shaw Subaru! Will be back! Just bought a brand new 2015 subary legacy from mike shaw Subaru! Love it and it was so easy! Thanks mike shaw Subaru! Will be back! More

Great experience Cliff made the deal easy and smooth. Even went out of his way to drop my old car off at my house. Truly a good guy! Cliff made the deal easy and smooth. Even went out of his way to drop my old car off at my house. Truly a good guy! More