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Mike Shaw Subaru
Thornton, CO
1,112 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,112 reviews
June 18, 2016
Helpful Stephanie Stephanie was very helpful with my questions about the repair for the airbag recall. She gave me a time estimate and explained the way she arrived at Stephanie was very helpful with my questions about the repair for the airbag recall. She gave me a time estimate and explained the way she arrived at it and gave me new information about the influence of humidity on the defect. She also helped me find resources that could tell me if my previously owned car had come from a stat with higher humidity. More
by recall400
Employees Worked With
Stephanie
June 17, 2016
Continued excellent service My Subaru Outback is nearly 3 years old now and I LOVE it! This is the first time we have purchased the dealer maintenace package and I'm so glad we d My Subaru Outback is nearly 3 years old now and I LOVE it! This is the first time we have purchased the dealer maintenace package and I'm so glad we did. Today's cars are so much more complicated than the ones we used to drive (we are in our 70s). My most recent visit was for the 37000 mile routine service, the last one on my 3 year plan. I was thrilled to see every item checked green - not one problem. But the nice thing is there was no pressure from the staff (Dustin and Stephanie) to try to upsell any unnecessary product or service. Seems like when we go to some generic service companies they always find something else that needs to be done other than what we came in for. I love the friendly, considerate, non-pressure service I receive when I take my Outback to Mike Shaw service center. I will be continuing to bring it in even though my maintenance plan has expired and I will be paying out of pocket. More
by Mamawug
Employees Worked With
Stephanie Miller, Dustin Garland
June 17, 2016
Just out to make a sale I recently bought a brand new car from this dealership. Customer service is not their top priority. Once they make a sale, they no longer care about y I recently bought a brand new car from this dealership. Customer service is not their top priority. Once they make a sale, they no longer care about you. I had my windows tinted at the dealership, and the tint job came back full of bubbles. I asked them to fix it and when I got my car back the second time, the job was still not done well. At this point they refused to do any further work. At first they tried to put the blame on me. When I proved them wrong, they implied that I was being too picky. When I spend thousands of dollars on a brand new car, I expect quality work and good service. With several other Subaru dealerships in the area, I would recommend checking out the other ones first. More
by DealerReviewer
June 10, 2016
Positive shopping experience Following my initial conversation with Shane, Alexandra reached out and explained the next steps in the process to ensure we understood what to expect Following my initial conversation with Shane, Alexandra reached out and explained the next steps in the process to ensure we understood what to expect and from whom. She was very proactive, helpful and professional. More
by Subaru
Employees Worked With
Shane and Alexandra
June 09, 2016
First Car is from Subaru There is a saying, "There is always a first time." My first time to buy my car at Subaru was a remarkable experience. Starting from web inquiry to act There is a saying, "There is always a first time." My first time to buy my car at Subaru was a remarkable experience. Starting from web inquiry to actual face to face dealing with Cliff Swaim, I felt I was properly guided in choosing my first car. Cliff was very knowledgeable and very accommodating with all my inquiries. He had the patience of providing me step by step guidance in understanding what I needed to know as a first time car buyer. This ensured that when I left Mike Shaw Subaru I gained a certain level of confidence as a new owner of a Subaru Forester. Thanks, Cliff. I hope to do business with you again. Raymond . More
by Joey
Employees Worked With
Clifford Swaim III
June 09, 2016
Excellent Called in and spoke to Stephanie who was very knowledgeable, professional and helpful. It is a pleasure doing business with people whom put courtesy a Called in and spoke to Stephanie who was very knowledgeable, professional and helpful. It is a pleasure doing business with people whom put courtesy and product first. More
by Jazz Drummer
Employees Worked With
Stephanie Miller
June 07, 2016
Slow, slow, slow!!! Don't shop here - This dealership had the exact car I was looking for, I was ready to purchase within a half hour of entering the dealer, had a deal, Don't shop here - This dealership had the exact car I was looking for, I was ready to purchase within a half hour of entering the dealer, had a deal, ready to go. Three and a half hours later, I was finally able to meet with the finance manager to sign the paperwork. Ridiculous! My car was promised to me the following Monday by 4:00 (was having two options installed). At 3:45 as I literally was walking into the dealership the salesman called to tell me my car wasn't ready, and wouldn't be until the next day. I had just spent over 2 1/2 hours sitting in traffic to get to the dealer. Ridiculous again! My husband had talked to the salesman at 1:45 and he was told everything was on track for 4:00. I was given a filthy, loaner car that smelled like smoke and sent on my way, after I was told there was no possible way to get my new car that day. This, after I sat at the dealer for another 45 minutes while they supposedly tried to get the job finished. Very disappointing experience, I should have gone back to Groove Subaru where I had an excellent experience 6 months ago when I purchased another car. More
by Unsatisfied
Employees Worked With
Dustin Garland
May 29, 2016
Manager said if you want a good deal, go other place bye bye the manager said if you want a good deal, go other place bye bye, very rude. I would expect friendly discussion. not in that way. the manager said if you want a good deal, go other place bye bye, very rude. I would expect friendly discussion. not in that way. More
by hd9n9
Employees Worked With
others
May 20, 2016
Recent Purchase of Subaru Impreza I went into the dealership after exchanging several e-mails with Cliff. He was a pleasant surprise and his disposition wasn't your typical car salesm I went into the dealership after exchanging several e-mails with Cliff. He was a pleasant surprise and his disposition wasn't your typical car salesman. He listened to what I wanted and asked what was important to me. I'm not one to jump into quick decisions. I really didn't feel pressure to buy and left and actually talked to him on the phone with more questions. Needless to say I went back in the following weekend and purchased the car I had always wanted. I took my mom in she loved him. She has said that you don't find many people like Cliff and that's a big compliment coming from her. I can say he's called several times asking if I have any questions and I appreciate him following up with me. I feel he really changes a person's perspective about car sales people. If you are in the market for a Subaru I definitely would recommend Cliff! More
by dkahl
Employees Worked With
Gabe Bustos, Clifford Swaim III
March 30, 2016
Outstanding purchase experience! My purchase experience with Mike Shaw Subaru was excellent. Everyone I dealt with was pleasant. Cliff Swaim was very knowledgeable and helpful. There My purchase experience with Mike Shaw Subaru was excellent. Everyone I dealt with was pleasant. Cliff Swaim was very knowledgeable and helpful. There was no pressure to buy an in stock car when I indicated that I wanted to order and the time frame I was looking at. The delivery session was outstanding. Cliff went over all features of my new Outback to insure that I was comfortable with using the features that I was not already familiar with. He has followed up a couple of times to check if I have further questions. Much appreciated. More
by Bill3012
Employees Worked With
Clifford Swaim III
