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Mike Shaw Subaru
Thornton, CO
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Lied to twice by this dealership. Once on the warranty when I bought the car (I should have known better). They said it covers wear and tear on everything. I asked specifically "so if the clutch goes out, when I bought the car (I should have known better). They said it covers wear and tear on everything. I asked specifically "so if the clutch goes out, and its from use, its covered?" The "yes" answer prompted me to buy it unfortunately. Fast forward a couple of years (of descent service, oil changes, etc but nothing special). Then on my 30k mile check low and behold they say my clutch is "slipping badly" and it'll be $1200 to replace. I am told wear and tear isn't covered for this part in the wear and tear warranty. Fair enough, I should have known better than to waste money on a warranty. Since I was NOT having trouble with the clutch I decided to have it checked out by another mechanic. This other mechanic (yes, Subaru certified) inspected the clutch and said there was nothing wrong with it. Regardless of if there is some wear on the clutch it still functions properly with NO slippage that the mechanic could find. That would have been a $1200 mistake on my part. The trust I had in this dealer is gone. Now, as far as maintenance before this incident, it was descent. If you use them though and they recommend a huge repair on a part you aren't having trouble with, please get a 2nd opinion. It could save you a bundle. More