Mike Shaw Subaru

On December 26th 2008, I visited Mike-Shaw Subaru’s lot and I was greeted and assisted by two Mike Shaw employees that promised to price this car as COSTCO car purchase program. I liked the 2009 Subaru Out and I was greeted and assisted by two Mike Shaw employees that promised to price this car as COSTCO car purchase program. I liked the 2009 Subaru Outback 2.5XT limited that I test drove but mistakenly trusted Mike Shaw-Subaru for a respectable car dealer as we negotiated sales price and terms for this new car. One shady thing the salesmen requested that we signed a paper to show our interest into the car when he submitted a price to his boss I should had left. We basicaally purchased the car on a plain paper. Was my understanding that your car dealership is listed with the Better Business Burrow and as such I trusted your car dealership to be fair priced on new cars, maintenance service, and establish a good customer dealer relation especially during this hard economic time period. As I mention before my wife and I liked the 2009 Outback 2.5 XT limited with an MSRP of $34,811, and we settled on $32,950 purchase price, but I was deceived into believing that it was a fair price, and that the salesman would honor the COSTCO car purchase program price as he promised prior of the test drive. You see, when my daughter checked the price for this car at a different dealership one week later the price was $29,219 (she is also interested in the car). The dealer admitted that I overpaied but did not do anything to correct. DO NOT GO TO THIS DEALERSHIP, LACK OF SUPPORT AND INTEGRITY. More

Lied to twice by this dealership. Once on the warranty when I bought the car (I should have known better). They said it covers wear and tear on everything. I asked specifically "so if the clutch goes out, when I bought the car (I should have known better). They said it covers wear and tear on everything. I asked specifically "so if the clutch goes out, and its from use, its covered?" The "yes" answer prompted me to buy it unfortunately. Fast forward a couple of years (of descent service, oil changes, etc but nothing special). Then on my 30k mile check low and behold they say my clutch is "slipping badly" and it'll be $1200 to replace. I am told wear and tear isn't covered for this part in the wear and tear warranty. Fair enough, I should have known better than to waste money on a warranty. Since I was NOT having trouble with the clutch I decided to have it checked out by another mechanic. This other mechanic (yes, Subaru certified) inspected the clutch and said there was nothing wrong with it. Regardless of if there is some wear on the clutch it still functions properly with NO slippage that the mechanic could find. That would have been a $1200 mistake on my part. The trust I had in this dealer is gone. Now, as far as maintenance before this incident, it was descent. If you use them though and they recommend a huge repair on a part you aren't having trouble with, please get a 2nd opinion. It could save you a bundle. More