
Mike Shaw Subaru
Thornton, CO
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I purchased a new Subaru Legacy GT. from Mike Shaw in 2005. At 99,000 miles I started to have uneven tire wear on all four tires I had their service department perform a wheel alignment and was told th 2005. At 99,000 miles I started to have uneven tire wear on all four tires I had their service department perform a wheel alignment and was told that the rear cradle needed replaced ($400 parts & labor) because the right rear tire would not properly align I told the service writer that I would bring the car back at a later date and have the cradle replaced. At 115,000 miles I returned to their service department for another wheel alignment (not mentioning the bad cradle) this time the technician was able to properly align the wheels, But even after this alignment the tires were still wearing unevenly at 127,000 I purchased a new set of tires and had the car aligned by them again. I now have 139,000 miles and the tires are completely worn. I Spoke to Jonathan J. Susser (Parts & Service Director) about the problem I'm having with this car and he suggested that I take it to a different Location for my tire and alignment services and I should be lucky that I don't own a WRX model. I would have considered buying a different car if I had known that I was going to have to replace my tires every 12,000 miles and have it aligned every 6 months. More
This was my first new car buying experience and I was extremely impressed. Both my boyfriend and I dreaded having to buy a new car, but they did a wonderful job. If you are looking for a positive, frie extremely impressed. Both my boyfriend and I dreaded having to buy a new car, but they did a wonderful job. If you are looking for a positive, friendly, and pressure free place to buy your car look here. I love my new Impreza and I would definately buy there again. More
Kathy Nerka is an exceptional employee and is always attentive to the needs of the customer. She always remembers who I am and has helped me with my older Subaru service and now my new Subaru....give h attentive to the needs of the customer. She always remembers who I am and has helped me with my older Subaru service and now my new Subaru....give her a trip to the Bahamas or at least kudos in a staff meeting! More
Gunnar Nettleship made my experience at Mike Shaw Subaru excellent. He checked my warranty, called the company, and saved me some unnecessary repairs. My experience at Mike Shaw is always fantastic. I wa excellent. He checked my warranty, called the company, and saved me some unnecessary repairs. My experience at Mike Shaw is always fantastic. I was told at a previous business that I needed 4 new tires, when in reality I was able to get only one new tire, and it was mostly covered under my warranty. More
I found the Mike Shaw staff to be straightforward and efficient. I requested a price quote online and the Internet sales consultant, Cliff Swaim, responded right away. Once we reached an agreement, I was efficient. I requested a price quote online and the Internet sales consultant, Cliff Swaim, responded right away. Once we reached an agreement, I was able to complete the paperwork with Cliff by phone and then pick up the car at a convenient time. Great online purchasing experience. More
When I first showed up it took several minutes to be greeted. Both of the service writers were on the phone, which I get, but since I'd never been there before I started to wonder if I had gone to the greeted. Both of the service writers were on the phone, which I get, but since I'd never been there before I started to wonder if I had gone to the wrong desk. Once I was greeted I had a great experience. They resolved all my issues and serviced the vehicle quickly. I'll return for future service intervals. More
I bought a 2011 Legacy from Mike Shaw Subaru through the internet sales manager Cliff Swaim. He's a great guy and was very patient with me. Mike Shaw gave me the best price on the legacy (over $70 cheaper internet sales manager Cliff Swaim. He's a great guy and was very patient with me. Mike Shaw gave me the best price on the legacy (over $70 cheaper per month compared to Valley Subaru). Before leasing the Legacy, I owned a 2003 Subaru WRX. Cliff was very patient with waiting for me to sell my wrx, because I was firm on not Leasing a new car until I had sold my old one. So far Im loving the new Legacy, especially all the room (which the Impreza WRX definitely lacks). Took it snowboarding once already (going again tomorrow), did awesome in the snow and its really good on gas mileage. Really liking the Satin White Pearl paint as well, it gets dirty pretty easy but once you clean it, she really shines :). Again thanks for everything Cliff/Mike Shaw. More
11/10/2010 Mike Shaw Subaru Dear Dominic, I 11/10/2010 Mike Shaw Subaru Dear Dominic, I bought a Subaru Impreza this week on Monday from Cliff Swaim. It was one of the best buying e 11/10/2010 Mike Shaw Subaru Dear Dominic, I bought a Subaru Impreza this week on Monday from Cliff Swaim. It was one of the best buying experiences of my life! I never thought I would say that about an auto purchase. I’m aware a survey is coming to me in the mail (I will complete that), however I wanted to share this now. I was referred by someone to Mike Shaw and fortunately I connected with Cliff. I work in the human services field and have been in sales as well. I appreciate integrity, kindness, logical questions, correct answers, persistence without pressure. He professionally delivered all of those qualities and inherent in that an excellent customer service attitude. Cliff is a man who listened and responded directly. He made me into a “Mike Shaw Fan” and since I bought the vehicle; I have been telling everyone about the great experience I had. I had to let you know what a quality person you have. He made this buying experience go from stressful to joyful and helpful. I realized I was not only dealing with an excellent man of character but that he was a great representation of Mike Shaw Subaru. His sincerity and honesty built my trust quickly and I would be happy to have him on any team! His follow up customer service is remarkable. I called him last night and did not leave a voice mail but I still got a return call – that is customer service that goes above and beyond anything I have experienced. Sally Ten Eyck, More
I would highly recommend Mike Shaw Subaru overall. I am always pleased with their customer service and service department especially. I especially like being able to scheduled service appointments online. always pleased with their customer service and service department especially. I especially like being able to scheduled service appointments online. As I am online daily, it makes it very convenient. In addition, they provide all information up front before doing work so you can confirm what you are spending. More
The service guys are and have always been great to me and my Subaru Outback(2008).They are professional, honest, and good-humored. It is a real pleasure to go to the dealership knowing my car will be taken c my Subaru Outback(2008).They are professional, honest, and good-humored. It is a real pleasure to go to the dealership knowing my car will be taken care of so I can go confidently on my way. I feel really safe in my car; example: they explain that I must increase the pressure in the tires in winter. More