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Mike Shaw Subaru

Thornton, CO

4.8
1,111 Reviews

1650 W 104th Ave

Thornton, CO

80234

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Showing 1,111 reviews

January 22, 2025

They bribe their customers to take down bad posts btw. Don’t fall for it. We did. PT. 2 These people are actually awful. We expressed that repairs with the car were ongoing. They said they'd had a t More

by nyteshaded
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dan Peeples, Jeff Lombardo
Jan 24, 2025 -

Mike Shaw Subaru responded

Thank you for sharing your experience with us. We strive to provide excellent service and transparency, so we regret that your experience did not meet those standards. However, we feel it is important to address a few key points. The repairs on your vehicle, while performed as a gesture of goodwill initially, were completed months ago. We made every effort to assist you and address the concerns you raised at that time. Unfortunately, ongoing repairs and maintenance, especially after this extended period, fall outside the scope of what we can offer at no additional cost. We believe this is a reasonable expectation. We also understand your frustration, and we apologize if there were any misunderstandings during the process. Our goal has always been to work collaboratively with our guests to ensure they are satisfied with their purchase. While we acknowledge that no process is perfect, we stand by our efforts to resolve issues promptly when they were first brought to our attention. We genuinely wish you the best with your vehicle moving forward and encourage you to reach out if you would like to discuss your concerns further at 303-438-7501. Jeff Lombardo, General Manager

Jan 24, 2025 -

nyteshaded responded

Mike Shaw Subaru you lied to us. You are liars. And we will make sure everyone knows. You think it’s ok to tell a bold face f***ing lie to my wife? You think I’m the first person to have an issue with how you xxxxxxxx do business? It’s all online. Everyone can’t be lying. Accountability is not your forte. Putting your customers in lemons is your forte. No one should do business with you, and I manifest the crashing car market puts all you crooked motherf***ers out of a job. Don’t worry, though. Our lawyer is paid up and we are examining a few things… 🤭

Jan 26, 2025 -

Mike Shaw Subaru responded

Thank you for sharing your experience with us. We strive to provide excellent service and transparency, so we regret that your experience did not meet those standards. However, we feel it is important to address a few key points. The repairs on your vehicle, while performed as a gesture of goodwill initially, were completed months ago. We made every effort to assist you and address the concerns you raised at that time. Unfortunately, ongoing repairs and maintenance, especially after this extended period, fall outside the scope of what we can offer at no additional cost. We believe this is a reasonable expectation. We also understand your frustration, and we apologize if there were any misunderstandings during the process. Our goal has always been to work collaboratively with our guests to ensure they are satisfied with their purchase. While we acknowledge that no process is perfect, we stand by our efforts to resolve issues promptly when they were first brought to our attention. We genuinely wish you the best with your vehicle moving forward and encourage you to reach out if you would like to discuss your concerns further at 303-438-7501. Jeff Lombardo, General Manager

Jan 26, 2025 -

nyteshaded responded

Your attempts to save face are feeble, especially when anyone with an internet connection can find hundreds of awful reviews by people who despise your business and inform others not to visit. The fact that you are willing to waste company time by going back and forth with me proves how important this is to you, especially where our calls were ignored. I’m guessing that deleting these isn’t the easiest. So I’m looking forward to more of your responses, Jeff. I am immovable. I told Dan what was going to happen to his face. I challenge anyone to do a search for “Mike Shaw Subaru” on Reddit. Look at what other locals say. I challenge others to sort their reviews by lowest to highest on any platform and see how many people had similar experiences. Everyone can’t be lying, Jeff. I’ll keep telling people where they can find similar stories to mine as long as you keep responding here. I’m treating you like you all treated us. You are crooked. You sell Lemons. You are dishonest. You all have traits that echo psychopathy. You take advantage of marginalized communities. Am I surprised that there were no black people on the sales floor? Nah. I’m looking forward to more car market layoffs. How about you, Jeff? We have all the receipts for all the repairs. Maybe I should post those next since you keep trying to gaslight me.

Jan 26, 2025 -

nyteshaded responded

accidental double post

Jan 26, 2025 -

nyteshaded responded

accidental double post

May 25, 2024

Always come to this location for my routine service. Service members (worked with Ben today) are knowledgeable and friendly. It has such a pleasant waiting room experience that is extremely well cared f More

by Jclark001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
April 25, 2024

Clifford S was our salesman and I couldn't ask for a better man. He was very professional with great knowledge of the car. There was no pushy ness or arrogance on his part, like I was talking with a fri More

by David De Jiacomo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clifford Swaim III, Frank Cruz
April 01, 2024

Worked with Cliff Swaim to purchase my new Forester. I have worked with him before because he is patient, explains the process well and understands my preferences and likes in cars. Another reason I lik More

by pabloluna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandra Flores Soto, Clifford Swaim III
March 24, 2024

I worked with Keith today to get my new Outback and it was great experience. He answered all of my questions and made sure I was comfortable with my new car before I left. I really appreciated that! More

by autumnv
Recommend Dealer
Yes
Employees Worked With
Keith Traczynski
March 16, 2024

Clean and friendly. Knew what we were looking for and service was quick, even with a trade. More

by markdykema
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Keith Traczynski
March 11, 2024

Keith was absolutely the very best to work with! This is my fifth Subaru since 2007 but none of those buying experiences were as pleasant as it was with Keith on my newest purchase! He even took the More

by Jenniewinniewalker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Traczynski
February 21, 2024

Keith Traczynski is a good person and easy to go. he made my Subaru Forester purchase process easy and smooth. he is very helpful and the way he explained every aspect of the car was awesome and help More

by sus_poudel70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Traczynski
February 18, 2024

Walked into the dealership with no appointment. Got Keith Traczynski as our sales rep. Kieth asked me what I was interested in. We walked out to the parking lot, he showed us around the vehicles More

by diane hoke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily the receptionist *Awesome*, Keith Traczynski, Randon Givens
February 01, 2024

Thank you Kieth Traczynski for steering us to the whole process. You went above and beyond that our car buying was nothing short of extraordinary. Your professionalism and expertise were evident in every s More

by Irene
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Traczynski
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