Mike Maroone Honda

Terri Sets the bar in Service Department I brought my 2013 here and have worked with Terri on the maintenance of my vehicle and she is always friendly and takes the time to review what work I I brought my 2013 here and have worked with Terri on the maintenance of my vehicle and she is always friendly and takes the time to review what work I need or go the extra mile to make sure I'm taken care of. After returning from overseas of a 3 year tour Terri was there to ensure that my vehicle stays in tip top shape given overseas locations weren't able to provide my car the care it needed. I'm glad I have someone reliable that I can depend on at this location. More

REALLY slow but really nice I was one of the first cars to get there when the service department opened. I didn’t seem like they were ready to take customers yet. About 5 people I was one of the first cars to get there when the service department opened. I didn’t seem like they were ready to take customers yet. About 5 people walked by me and apologized for the wait and said someone would help me shortly. It took about 20 minutes to hand off my keys to someone. The staff continued to be very friendly but wait was forever. In total I waited about 90 minutes for an oil change on a 6 Mo th old car. I probably won’t go again because it’s simply not worth the wait. More

Excellent Service Our service provider was very knowledgeable and explained what needed to be done. She also explained everything about the inspection that was down on Our service provider was very knowledgeable and explained what needed to be done. She also explained everything about the inspection that was down on the car. More

Above and beyond q I took my Honda Fit in for an airbag recall. After doing the recall repair, they sent me a list of other recommended work. I explained to my Service T I took my Honda Fit in for an airbag recall. After doing the recall repair, they sent me a list of other recommended work. I explained to my Service Tech, Tony G that I had recently lost my job and could not afford any of the work at this time. I had a brake light out and he was concerned I would get a ticket. I checked online and found a replacement bulb and a friend who would put it in for free. When I arrived at the dealership, Tony said the parts dept. had the bulb, which was the same price as the other location, and if I bought it there, he'd put it in for free to avoid getting a ticket, and in consideration of my limited funds. This is the type of treatment that keeps customers coming back. I appreciate the customer service that was given by Tony G. More

Annual service I brought my 2001 Honda Accord LX for annual service and because I was low on oil. I explained this to the service advisor who noted it for the Techs. I brought my 2001 Honda Accord LX for annual service and because I was low on oil. I explained this to the service advisor who noted it for the Techs. The service was done quickly which is great and I got my report. I didn't feel that I was given a full explaination of what needed to be corrected and what is most important first. When I come in Terri, who I normally see, goes over everything in detail. I know I need to get the services done but not sure which needs to be done first. Bess was very helpful and I always appreciate the service I get when I come in. More

Great Dealership and followup Bought a 2007 Honda Ridgeline, with almost 200K miles, it drives like new now, Ithad almost everything replaced before I purchased it, but needed ti Bought a 2007 Honda Ridgeline, with almost 200K miles, it drives like new now, Ithad almost everything replaced before I purchased it, but needed tires after I got it home, Mike Maroone Honda paid for 1/2 of them with no questions asked. They did not have to do this, but wanted to make sure I was happy... If I am looking for a new or used car, I will contact them first from now on... More

Bad experience with the finance guy Josh Rick the salesman was knowledgeable and friendly, but Josh ruined our experience. We had a good down payment and were deciding between a 2018 and 2019 Rick the salesman was knowledgeable and friendly, but Josh ruined our experience. We had a good down payment and were deciding between a 2018 and 2019. Josh was rude and sarcastic. Tried to negotiate price for a 2018 that had damage to the trim. He said things like 'it's not the 90's when people couldn't compare prices easily. You have access to the internet, so you know what the deals are. " When we told him we felt his tone was disrespectful, it escalated from there. Josh had a "sorry, not sorry" attitude. He said if he is that bad, "I wouldn't buy a car from me." He asked my husband what he did for a living and if he ever upset a customer. He then sarcastically asked " what did you do to fix it?" He said just because the vehicle is a year old doesn't mean it depreciates $5000, it's still a Honda you know." When we asked if we could talk this over with Rick, Josh walked away saying in a negative tone "sorry I offered you such a great deal!" I am not one to make a scene in public, but this made me say a curse word and walk out on the deal. More

Best dealership hands down ❗️ We got our 3rd Honda and it’s absolutly amazing thanks to our salesman and his fellow colleagues. We wouldn’t be we’re at today if it was not for them We got our 3rd Honda and it’s absolutly amazing thanks to our salesman and his fellow colleagues. We wouldn’t be we’re at today if it was not for them. Thank you. I highly recommend them ! More

Best dealership Customer service was very helpful...She answered all my questions.The length of the service was on time when expected . The area where service is clea Customer service was very helpful...She answered all my questions.The length of the service was on time when expected . The area where service is clean. More

Service Department If I could give NO {STARS} I would. The Service Department doesn’t deserve the ONE star I had to select to write this review. I recently had a very If I could give NO {STARS} I would. The Service Department doesn’t deserve the ONE star I had to select to write this review. I recently had a very frustrating and extremely costly experience with the service department and more specifically my service consultant Hanna Smith that is still ongoing. They smile and sweet talk you in your face but behind your back they are scheming on just how much they can take advantage of you. I took my Honda Ridgeline to Mike Maroone Honda located at 1103 Academy Park Loop, Colorado Springs, CO 80910 because the dealership is supposed to be the professionals and I wanted my car fixed by the people who understand my vehicle the best. At least that was what I used to think. On January 22, 2019 my vehicle went to Honda for damage due to hitting a curb. I was the unfortunate client to service consultant Hanna. She gave me three options to choose from: Option One: was under $400.00 Option Two: was a little over $1000.00 Option Three: was a little over $2000.00 Of course I chose the most expensive option after verifying with Hanna that would not have any safety issues or need any other repairs. Hanna guaranteed me my vehicle would be fixed like new and there would not be any other problems with the vehicle. With that reassurance I proceeded with the most expensive repair. The vehicle was picked up on January 23, 2019. On January 24, 2019 I took my vehicle back to Honda because it was making a loud noise and the tires where rubbing when turning to the right or left. This time Hanna said the repairs would cost another $900.00 to fix. When asked to speak with the General Manager Hanna replied, “Oh no, let me see what I can do”. Hanna ended up being able to waive the labor cost and charge me for parts only. Once again Hanna guaranteed that everything would be good to go with the vehicle this time. I had to leave the vehicle there from Thursday to Monday due to the parts having to be ordered from China. I was never offered a car service, rental or loaner for me being out of a vehicle so long. I picked up the vehicle on January 29, 2019. On February 3, 2019 I went to Castle Rock, CO and noticed while driving at high speeds the steering wheel shook and the vehicle was making a loud clicking noise. With this being my only vehicle I had no choice but to use the vehicle to drive to work which is only 1.2 miles. On February 6, 2019 my friend drove to Honda to speak with Hanna and make an appointment for yet another service check. Hanna said she was not working the next day and to bring the vehicle in on February 7, 2019. On February 7, 2019, I took the vehicle to Honda for my scheduled appointment. I spoke with Hanna and told her what was going on with the vehicle. I also explained to her that this is the third time the vehicle has been here since the accident and I was not happy with the service and wanted to speak to the General Manager. Hanna replied, “oh no, let me try to fix this”. I then proceeded to tell her that my brother who used to work in service for Honda is helping me this situation because I feel like I am being nickel and dimed, scammed and told lies. As of February 7, 2019 I was informed that my vehicle now needed sway bar link and a tire rebalance because Honda on did a tire rebalancing on one tire. This repair would cost another $385. Once the repairs were completed Hanna advised that those repairs were not the problem. Now I am fed up with Hanna’s lies. My brother is trying to help me find the best solution. I needed to speak to the General Manager. On February 20, 2019 I called Mike Maroone Honda requesting to speak with the General Manager. I was transferred to his voicemail. I left a message for him to contact me. After more than a week with no resolution or contact from Honda I called the main number for Honda and asked to speak with the General Manager. I was transferred to his voicemail. On February 21, 2019 I received a call form Jason the Sales Manager. I explained to him that I was trying to reach the General Manager. He said that the General Manager was not in and while the general manager is away he (Jason) is in charge. I went on to explain to Jason what was going on with my vehicle. He told me that he would check with my service representative (Hanna) and return my call. Jason returned my call and told me that the vehicle needed an axle. He went on to explain that the reason the axle wasn’t checked is because axels do not go bad on my specific vehicle. He also explained how I could not get the repairs and pick up the vehicle. That the vehicle would be safe but I would still hear noise, On February 22, 2019 I decided to make a claim against this Honda Dealership. This case is still ongoing with no resolution and I am still without a vehicle. To be continued… More