Mike Maroone Ford Longmont

No Pressure Sales Experience I had a very specific vehicle in mind that I was looking for. Something used for very little money that's good in the snow, a second vehicle. I initia I had a very specific vehicle in mind that I was looking for. Something used for very little money that's good in the snow, a second vehicle. I initially went to the dealership for a vehicle I saw online. When I saw that vehicle in person it was not what I wanted. Ed Trejo had shown it to me and was very intuitive to what I wanted. I didn't want to sit at a desk and talk about things I had no idea about. So I saw the vehicle, thanked him for his time, and preceded to get into my vehicle to leave. A couple moments later Ed was tapping on my window saying there was something he had forgotten. A vehicle with the exact description and price range that I wanted was traded in only moments before I got there. We test drove it right away, talked numbers with very little back and forth, and came to an easy agreement. Within 30 minutes I had bought a vehicle and it was a seamless process. There was one bump in the road, however. And even then, Ed fixed it instantly. The vehicle needed some work done to it that costed a lot of money, repairs that were unknown at the time of purchase because it hadn't been inspected yet. After assessing the repair costs at this dealership, I went to Ed adamant that I did not want to purchase the vehicle anymore. But before I could even say those words, he told me they were going to fix the most expensive repairs for me, over $1,000 worth. Once again, I was in and out of the dealership satisfied with my purchase and my experience. More

My son bought an 2013 ford f150 I usually do not like going to car dealerships but nick made the experience fantastic. He was very knowledgeable, helpful in all aspects of our exper I usually do not like going to car dealerships but nick made the experience fantastic. He was very knowledgeable, helpful in all aspects of our experience. I will buy my next vehicle there. Thanks for everything nick More

Out of Gas I called Jeremy (a supervisor) and left him a message about a car that I had questions about that I had been checking out on Cargurus , but I never go I called Jeremy (a supervisor) and left him a message about a car that I had questions about that I had been checking out on Cargurus , but I never got a call back. I sent an email through another online auto source and I got an email back from both Jeremy and another guy named Ed fairly quickly. Shortly after reading the emails, I got a call from Ed and I told him that I live in Denver (30 miles away) and I just had a few questions that I thought could/should be answered before driving all the way out there. Ed was able to answer my questions and I agreed to head out there the same day. Initially, Ed was pretty quite and I wasn't quite sure what to expect from him. So he grabbed the keys and we took it out for a test drive. It drove nicely and I didn't notice any problems with the car at all. After we returned from the test drive he seem to warm up a bit and seemed a little more comfortable expressing his humor with me, which was nice because I needed to have a relaxing experience in order for me to buy this car. So I did all the paperwork for the car on Monday, but the car needed a little work and it wouldn't be ready until Tues or Weds. I thought I could pick it up on Weds, but I was informed by a co-worker that we had a mandatory work meeting on Weds and there was no way I could get out there on Weds and the only other day I could pick it up would have been Tues or Sat. I let Ed know about my work obligations and he was great in making sure the car was ready for me by 1:00PM on Tues. When I arrived to the lot, my car was parked out front running with the heater on. I figured Ed wanted to make sure that I was warm since I complained about being really cold the day before. So I gave him the keys to the loaner car they gave me the day before and he gave me my keys and I was on my way. There's about a 3 or 4 mile range between the dealership and the highway and as I was heading towards the highway to get back to Denver, I noticed the gas tank light was on and the tank was on empty. I thought it was odd that I just bought a car from a dealership 30 miles from home and it didn't occur to anyone to put gas in it. Especially since my trade-in had over a half tank in it when I gave to them. But I figured it wasn't the end of the world so I stopped at a gas station right by the highway and put gas in it. When I pulled in, I then noticed a chip in the driver's side windshield about the size of a dime that I didn't notice it the day the before. Maybe it was there during the test drive, I don't know. I certainly didn't see it but I don't know how I could have missed it. But that irked me quite a bit and that changed my review from 5 stars to just 3 stars. With that being said, I would still refer a friend to this dealership, but I would also tell them about the gas and windshield issue as well and let them decide if they want to drive 30 miles one way to buy a car. More

Brent Robbins is The Best!!! I have been in senior management positions up to Gm Vp Partner in Automobile dealerships one is the#1 in a five state area with 35+ salespeople and la I have been in senior management positions up to Gm Vp Partner in Automobile dealerships one is the#1 in a five state area with 35+ salespeople and large management team and also managed an Rv dealership for over 30 years total in the past. Now I have been retired for five years and have purchased many new vehicles+Brent Robbins will be on the top of My list as The Best representative for a dealership+product that I have have been associated with.I called multi dealerships in search of an F150 for Our Son.We are from Dallas+in Colorado over Christmas & most Salespeople were in a Christmas Mode(No return phone calls and follow up,Even after visiting the dealership) But not Brent!!! He is Customer oriented & Listened to Our wants and needs and desires.We were not a lay down and had specific wants. Brent covered all the bases and then some(His shift ended @ 5 We left about 9 and He stayed for a Great send off)!!! The next day We boarded a plane for Dallas and Our Son had His New F150 Sport(Oh Happy Day Thanks to Brent) For a reference (Pete Orlando-469-222-0050 call anytime) Thanks Again!!! PS-Our Son Todd is The Partner with ChickFil-A in Loveland & will Spread lots of Good Will about YouAll + Brent Robbins!!! Thanks Again!!! More

2014 Car required New Clutch within 1 one of purchase! Review on LONGMONT FORD and Greg Milczuk One of the first comments made to me (from Greg Milczuk) when looking at cars in the lot at Longmont Ford Review on LONGMONT FORD and Greg Milczuk One of the first comments made to me (from Greg Milczuk) when looking at cars in the lot at Longmont Ford was, “we don’t sell xxxxty cars here.” Within the first week of purchasing the car, it required maintenance in which the car needed a new clutch. Longmont Fort clearly missed a slipping clutch on their 100+ point inspection..... When attempting to solve this issue, I called the dealership to ask Greg for advice and he completely blew me off telling me to call back Monday (a week later) and proceeded to focus on the review he wanted from me. In addition, I called Longmont Ford a seperate time in attempt to acquire information for my insurance company in which an incorrect information was given to me from the customer service help in addition to snarky comments about my call. I would *NOT* recommend purchasing a vehicle from LONGMONT FORD to anybody unless they would like an terribly unprofessional experience including a car that needs maintenance within the first week of purchase and ingenuine customer service More

Excellent experience with Greg Milczuk. I came in for a winter car check, oil change and new battery. I left with a new car. Greg Milczuk made it a very pleasing experience. I asked him I came in for a winter car check, oil change and new battery. I left with a new car. Greg Milczuk made it a very pleasing experience. I asked him if they had any 2016 Focuses. Well he showed me all available cars and we proceded to work up a deal on a beautiful red Focus. Greg was great to work with. TThis WS something myhusband and I had talked about doing but dreaded the process. I would recommend Longmont Ford and Greg for a new or used car/truck experience. More

F-150 Purchase! Just wanted to let everyone know that Brent Rogers is an awesome person to work with while in the process of purchasing a vehicle from Longmeont Ford. Just wanted to let everyone know that Brent Rogers is an awesome person to work with while in the process of purchasing a vehicle from Longmeont Ford. He never pressured me during the sales process, was knowledgeable on vehicle specs and found me the exact truck I was looking for. Highly recommend Brent Rogers & Longmont Ford if you're looking for a new/used vehicle. More

Amazing Thank you Ed Trejo for the great service. Love the new Ford Explorer. Very friendly and great service. Keep up the great work. Awesome place to go. Thank you Ed Trejo for the great service. Love the new Ford Explorer. Very friendly and great service. Keep up the great work. Awesome place to go. More

Carelessness, Lazy, must I go on???!!! What I have observed and learned from this company is extremely horrifying! I can tell you how to improve things until I'm blue in the face, but th What I have observed and learned from this company is extremely horrifying! I can tell you how to improve things until I'm blue in the face, but that doesn't change a thing! Lip service from your company doesn't do anything for me and my husband either! I am so disgusted with the people who represent "Ford", the quality, service, competence, kindness, etc. is simply NOT the representation of this company! This company is the exact opposite! Reckless, careless, incompetent etc. in my field of work I would have been fired on the spot for everything that I experienced with Ford. The "good" reviews that you may read over the internet for the buying experience...I have one true wake up statement to tell you that you are doing right...ANYBODY can be nice, and fake, and kiss butt, and roll the red carpet to do a deal!!!! Your company cannot follow suit with anything else!! You got the money from the deal and nothing else matters from there....it's obvious as the day is long!! People are rude, they are not accommodating, don't care about the customer, or the customer's needs, don't care about taking GOOD care of somebody else's personal property with care, and state out loud that "these are complicated systems to work on" directly to the customer, they lie to cover up their own mistakes, I can continue to go on.....and I will I had service state "what do you want me to do about it" and turn around and say...."I have been busy all day. I have been slammed and haven't had any time." I work in healthcare and to this I say...is it appropriate if I told you as a patient "I don't have time, I have been busy all day, just been slammed." or how about the comment in Longmont from a mechanic that "these are complicated systems to work on" after getting our vehicle back with the brake still going to the floor and oil spilled ALL OVER after an oil change...is it appropriate that I stated during surgery I only sewed you partially back up and fixed part of the problem, it's a complicated system to work on, and the sew job was becuase I was careless and lazy......IS THAT ACCEPTABLE TO YOU???>????? Because it is not to my husband and myself! So you ask for my comments and say that it's helpful for future service experience improvements...I say....FIND BETTER HELP WHO ARE PASSIONATE FOR WHAT THEY DO AS A CAREER, THAT IS WHERE YOU WILL FIND QUALITY, AND EVERYTHING WILL FALL INTO PLACE. I KNOW I LOVE WHAT I DO AND MY PATIENTS LOVE ME AND THE CARE I GIVE THEM. YOUR BUSINESS MODEL NEEDS TO BE LOOKED AT!! All I know is my husband and I will not buy another Ford again because our experience has been horrible and there is not a single person out there changing it yet, it takes a team! Its pretty disgusting to find out that there are "specific" stores that are considered ford factory stores. More

Can't trust their word I recently purchase a truck with under 32,000 miles. When working with the salesmen I was given a multi-point inspection report that showed a green li I recently purchase a truck with under 32,000 miles. When working with the salesmen I was given a multi-point inspection report that showed a green light for everything, with the exception of the cabin air filter. So basically the truck was considered to be in great shape. The salesmen stated that if I noticed something not right with the truck that they would take care of the issue as they want to make sure their reputation is maintained as an honest dealer. Now I knew that whenever you purchase a vehicle from a dealer they will make you sign an AS-IS document; which makes perfect sense to protect them from someone suing them for a vehicle not being in "New" condition. So basically I trusted the word of the salesmen that if something came up that was there previously it would be taken care of. So the day I drove the truck home, I got to a couple tight turns before my house, in which a clicking noise starting coming from the front of the truck. Once looking into it a little further I knew something was not right with the hub area of the front wheel. So the next day I notified the salesmen that I had a noise coming from the truck. He said to setup on appointment with the service department to look at it. Unfortunately I live 2 hours from the dealership so finding a day in which I could waste a whole day sitting there was difficult and took a couple weeks, plus their schedule was full as well. Once I finally took it in, the service department found out the hub assemblies needed to be replaced. Obviously it was pre-existing and not something I could have done on the drive home. The service technician I worked with was awesome, super nice guy, very happy with that service. Yet when he gave me the news he also said the sales manager wasn't going to take care of it and it was going to be $1,000 to fix. I was very frustrated to say the least, as this was something I expected to be taken care of based on the word of the salesmen. So trying to meet them in the middle I asked that they, at the least supply the parts, then I could perform the work myself. About $260 in parts total. I called the service manager a few times, never got a hold of him. I left a message, never heard back from him. At this point they lost any future business of mine, because above anything I value a person word, and in this case they don't at all, its all about making the sale. More