Mike Castrucci Ford of Alexandria

I was in need of a new suv and thought I would try castrucci ford and see what they had to offer. I had been there before and had a bad experience, but the salesman to approach me this time was nick, castrucci ford and see what they had to offer. I had been there before and had a bad experience, but the salesman to approach me this time was nick, I was not exactly sure what kind of suv I wanted but nick took the time to hear my thoughts and concerns and helped me pick out the car that's a fit for me and my family and our budget. In my line of work as an Executive Response Customer Service Supervisor , I expect to get nothing but the best when your wanting my business. Because of Nick I will be returning to Mike Castrucci Ford to purchase another car in the coming months and always refer my friends and family directly to Nick. He hears all of your concerns And just wanted to let Mike Castrucci know what a valuable asset Nick is to his company. Every thought and every dollar counts in our world today and I spent my money wisely when dealing with Nick at Castrucci Ford More

Nick was always there to please and was just overall pleasant to work with. He immediately answered any questions I had without a hitch. I never caught him without a smile which was refreshing from othe pleasant to work with. He immediately answered any questions I had without a hitch. I never caught him without a smile which was refreshing from other dealerships I'd been to. I would recommend anyone to this dealership. More

I was very pleased with my experience at Mike Castrucci, my salesman was very nice and knew alot about the car i was looking at! He answered every question, and made the experience very nice! I would DEFINI my salesman was very nice and knew alot about the car i was looking at! He answered every question, and made the experience very nice! I would DEFINITELY go back to the dealership again! More

I bought 2 new vehicles from Steve in the span of 6 months. My repeat business says is all. Steve was great. He was kowledgeable, courteous, and professional. The best person I have ever dealt with months. My repeat business says is all. Steve was great. He was kowledgeable, courteous, and professional. The best person I have ever dealt with buying a car. I would recommend Steve and Castrucci Ford highly to anyone looking to buy a new car. Thanks More

from walking in the door to leaving in my new truck it took just over 4 hours. Greg did a great job showing me available trucks and when it came time to negotiate price, the dealership was willing to wor took just over 4 hours. Greg did a great job showing me available trucks and when it came time to negotiate price, the dealership was willing to work with me to get me the truck I wanted. the only downside was the financing. once the price was agreed on, my information went to the financing department. he actually tried to increase the price by not allowing me Ford Motor Credit! I have an exceptional credit rating. when I called him on it, he started to wheel and deal and say they were no lower rates. when I showed him what my credit union was offering, he suddenly came up with a special "coupon" he could use for me..how convenient. I was close to walking out the door but wanted the truck at the negotiated price. we did come to an agreeable rate but this was definitely the worse part of the entire process. had I not done my financing homework ahead of time, the vehicle would have cost me a lot more in financing charges or possibly not be mine. More

This was our second purchase from Castrucci Ford and yet again we were amazed with this dealership! So many dealerships lack the "hometown/family" atmosphere and this is certainly NOT the case with this on again we were amazed with this dealership! So many dealerships lack the "hometown/family" atmosphere and this is certainly NOT the case with this one. Our salesman, Jeff Cheser, is top-of-the-line in all areas of his sales approach. He once again made us feel "at home" and was honest in answering all our questions and concerns. Keep up the good work, you have gained our trust and respect. We will recommend this dealership and salesman to everyone! Sincerely, The Alexander Family More

I spoke to Mike Routt on and off for about three months about purchasing a new vehicle. He went beyond being patient with me. He was very kind and considerate and gave me the best possible deal he could. about purchasing a new vehicle. He went beyond being patient with me. He was very kind and considerate and gave me the best possible deal he could. I was being bery particular in what I wanted and he found it. Once I made up my mind, he had the car ready in one day. I would definitely return to Mike Castrucci and Mike Routt for another vehile. This is the third vehicle I've purchased from Mike Castrucci in Alexandria, KY. I have recommended this dealership to anyone looking for a used or new vehicle. More

Mike Route was my salesman and he was the best I ever dealt with. He and other members assisted us while buying two new cars. I have been in sales and am as synical as they come! I know Mike was court dealt with. He and other members assisted us while buying two new cars. I have been in sales and am as synical as they come! I know Mike was courtious on the phone and worked on my deals throughout the day, but I was surprised to see how when we arrived the politeness did not end. Salesmen and managers alike worked with us, were friendly and really cared. One and a half months later, I am still getting a courtessy call from Mike to make sure all is okay and asks if he can do anything for us in relation to the cars. Nothing but teamwork on the day of our two new car purchases. I went so far as to call the owner to praise my salesperson. I don't think I have ever done that before in my life. If your looking for a car dealership, there are plenty out there. But if your looking for more than that, contact Mike Route at Mike Castruci. Jim More

Went to Alexandria Ford for tire replacement. They replaced the four tires, but did not tighten well the front wheel, driver side. I went on my Xmas trip and as soon as I drove with the full speed in replaced the four tires, but did not tighten well the front wheel, driver side. I went on my Xmas trip and as soon as I drove with the full speed in the highway, the car started trembling very badly. The front wheel was unable to control and steer. Stopped to a car dealer closed by and they found out about the poor job done from Alexandria Ford. Many parts in the front of the car were dented or damaged because the left front wheel fell apart. Manager Bill Lykins told me to bring the car back to the service center to “make sure there are no more damages related to front wheels”. Went to Alexandria Ford on January 2nd to check if there were more damages in the front wheels. They kept "checking" my car for more than 2.5 hours and told me that the car was in a very good shape and there were no more damages in the car. What they did was only an oil change and a superficial diagnostic check. Went again to Alexandria Ford on March 2nd, for another problem with my car. The car failed the multicheck point, and the service center gave me a list of many items worth $2000 were 9 out of 10 items to fix were items related to the front wheels (bolts, joints, etc). The manager, Bill Lykins, claims that all the damage is related to items normal usage rather than the stress the front wheels had to go through because of bad installation of the wheel. This service manager is not only risking the lives of customers and minor children, but keeps lying that he is working to repair the damages in the car, where he did not even check on the condition of the area that was damaged. Now, he wants the customer to repair the damage made on the car, because of his poor service job. More

This past week I was in the market for a new truck. I called on the phone and was transferred to "Nick" in sales. After explaining I was interested in a new F150 and talking about whether or not somethi called on the phone and was transferred to "Nick" in sales. After explaining I was interested in a new F150 and talking about whether or not something could be within my budget, Nick took my name and phone number, said he wanted to talk with a sales manager, and would call me back in 15 to 20 minutes. Nick never called. I bought a new truck this week and it wasn't at this dealership. More