Mike Castrucci Ford of Alexandria

Beware! Since buying two brand new cars at this dealer, I've been in for recalls two times. The first time the service writer Ken was rude and was making joke Since buying two brand new cars at this dealer, I've been in for recalls two times. The first time the service writer Ken was rude and was making jokes about the company name on my van. The second time I scheduled an appointment, closed down my business, and dropped off my van for a half day recall. I get a call halfway through the day by Bill Ritchie telling me the car can not be completed in a half day. Long story short... they cost me two days of work, laughed at me for complaining, refused to let me speak with the general manager, and the list goes on and on. These people might as well be criminals for all of the money and time they cost me and my company. Stay Away! More

Mike Routt is THE BEST! Thank you, Mike! You made our car buying experience very, very enjoyable. You gave us a great price on the car and worked extra hard to find the exa Thank you, Mike! You made our car buying experience very, very enjoyable. You gave us a great price on the car and worked extra hard to find the exact model and features we wanted. You got us a GREAT trade-in on our old car. . . . GREAT! You were true to your word, and followed-up on everything without any delay. You were there to answer any and all of our questions (and there were many!). Mike was not only professional and knowledgeable, he was really fun too. We had a blast. We have HIGHLY RECOMMENDED both Mike Castrucci of Alexandra and Mike to all our friends and family. Trust Mike - - - - - he delivers! THANK YOU, John and Tricia Smith. More

Great Customer Service! I cannot say enough about Brad and his customer service and professionalism. There was absolutely NO pressure in my entire buying experience. Brad and I cannot say enough about Brad and his customer service and professionalism. There was absolutely NO pressure in my entire buying experience. Brad and his co-workers were friendly, but not pushy. The purchasing process was quick and smooth. We had outside financing. Brad did not pressure us to finance through the dealership's lenders. Best car buying experience EVER! More

Great Price, Excellent Sales Service Just bought our new Ford F-150; our salesman, Mike Routt, was really good to work with. He followed up with us on questions, and delivered on his prom Just bought our new Ford F-150; our salesman, Mike Routt, was really good to work with. He followed up with us on questions, and delivered on his promises. Know the market and prepare, and you'll have the opportunity for a really good price negotiation. More

horrible Horrible customer service. Tina was rude, walked away from me as I was asking questions and the only answer she would give me was "I don't know". I wa Horrible customer service. Tina was rude, walked away from me as I was asking questions and the only answer she would give me was "I don't know". I walked out and went to the Chevy dealer across the street, they were great and were happy to work with me. You couldn't pay me enough to go back to mike castrucci. More

Mike Castrucci Newspaper Advertisement I saw an ad for a 2014 Ford Festiva at Mike Castrucci Ford In Alexandria, KY. to buy for $10,895.00 after rebates. I drove out there and looked around I saw an ad for a 2014 Ford Festiva at Mike Castrucci Ford In Alexandria, KY. to buy for $10,895.00 after rebates. I drove out there and looked around in the lot after hours and didn't see any of the advertised models. More

A Great Experience I recently went to Mike Castrucci Ford of Alexandria and it was more than I expected. I bought a 2009 Mustang that is a joy to drive. The sales person I recently went to Mike Castrucci Ford of Alexandria and it was more than I expected. I bought a 2009 Mustang that is a joy to drive. The sales person was very nice and courteous. After taking the car for a drive on July 12, I knew it was what I wanted. I came back the next day and drove away a very happy man.The price was good and the value for my trade in was more than I would have thought. I was impressed very much. I will continue in the future to take my business there. More

Started off with a potentially poor Customer Service Experience - but some Great follow up by Bryan Smith made this an overall good experience. I think they are figuring out what needs to be done in th Experience - but some Great follow up by Bryan Smith made this an overall good experience. I think they are figuring out what needs to be done in that department and are making some key changes. Thanks! More