Mike Castrucci Ford of Alexandria

Worst Ford Dealer in the State This is by far the worst Ford dealer I've ever had the misfortune of dealing with. They have lost my transmission appointment two times now, even thou This is by far the worst Ford dealer I've ever had the misfortune of dealing with. They have lost my transmission appointment two times now, even though I could tell them the day and time I called to make the appointments and I even call a week before to confirm them and they tell me they are on the books . Their, "transmission mechanics," always seem to be on, "vacation," whenever you call to make an appointment in the upcoming days. My transmission shudders all the time and I feel completely unsafe in my car and I have had it fixed 3 times in a 2 year period. That's not this dealers problem, however, they know the problems and they offer no sympathy when explaining my concerns and they certainly don't have professionalism in the bag because you can hear the mechanics and service people making highly inappropriate jokes to one another. When I go there to get a service done, they have me pull my car into the bay. I have no problem with that, however, when my car is done with service they park it way off the beaten path with a hundred other cars and just point me in the general direction of it. They need to drop the car off where the car was picked up. The only thing this place has going for them, is their nice and professional sales people, if everyone who worked there took a page from the sales persons' book then maybe it would be better off. More

Excellent and quick service I want to start saying that my experience with Mike Castrucci Ford has been excellent. I tired other Ford dealers from Indiana and Ohio, and even from I want to start saying that my experience with Mike Castrucci Ford has been excellent. I tired other Ford dealers from Indiana and Ohio, and even from my past experience from the military being station around the country Mike Castrucci has been the BEST. I walked out with a brand new 2017 Explorer exactly how I wanted it. Scott Fluegel was my sales representative and he was very professional from the beginning. Thanks to Scott, Jeff and everyone from the staff! I am very pleased with my new SUV. More

Horrific service department I purchased a 2016 Ford Taurus. Beautiful car however the Alexandria site drives your new car to the Milford, OH location for body work! My car was se I purchased a 2016 Ford Taurus. Beautiful car however the Alexandria site drives your new car to the Milford, OH location for body work! My car was serviced 3 times. The 3rd time was my last! My dash came back scratched on the passenger side. My driver rear fender has a chip out of it! Never again will we trust Castrucci with servicing any vehicle! To leave on a positive note the sales of the car was flawless despite my new car depreciated $10k after signing on the purchasing line! More

Service issue. I had a cost issue with the service that was done on my 97 F-250 diesel. After paying it I questioned it and they gladly took care of it for me. Thank I had a cost issue with the service that was done on my 97 F-250 diesel. After paying it I questioned it and they gladly took care of it for me. Thanks for a great job done by this dealership. More

Great customer service. Jeff made sure I got what I needed Been cars there in past. Jeff Chesser very honest person going out of his way to make expirence a good one. Found the right car for me. Been cars there in past. Jeff Chesser very honest person going out of his way to make expirence a good one. Found the right car for me. More

Highly recommend Jeff Cheser I purchased a 2016 Ford Edge at Castrucci Ford in Alexandria with the help of Jeff Cheser. Jeff was the first salesman I spoke to when I began my sea I purchased a 2016 Ford Edge at Castrucci Ford in Alexandria with the help of Jeff Cheser. Jeff was the first salesman I spoke to when I began my search for a new car. He was super informative but never pushy during our encounter. I continued my search but when I finally decided on a car, I returned to Jeff to make the purchase. I want to know the options that exist and make my decision after careful study. Jeff provided those and I would certainly contact Jeff if I ever had need of another vehicle. More

Jeff Cheser is the best there is in car sales I have purchased 5 autos from Jeff in the last few years. Jeff knows his product, helped me pick the best car for my families needs. I have stayed I have purchased 5 autos from Jeff in the last few years. Jeff knows his product, helped me pick the best car for my families needs. I have stayed with the Ford/Lincoln brand because they are great cars but the attention to detail and service has kept me coming back to Mike Castrucci Ford of Alexandria! More

bought a preowned fusion friendly and helpful sales staff,no pressure, decent prices. the salesman chris acree was very patient and helpful and jeff brown in the finance offic friendly and helpful sales staff,no pressure, decent prices. the salesman chris acree was very patient and helpful and jeff brown in the finance office was very easy to talk with and very good at his job More

Proud owner on a 2016 F-150 Would like to take the time to thank our salesman Mike Routt for being so helpful and kind. He absolutely goes above and beyond to help you. He even g Would like to take the time to thank our salesman Mike Routt for being so helpful and kind. He absolutely goes above and beyond to help you. He even got things off my rear view mirror for me that I couldn't, on my old vehicle. His personality is awesome and is the reason we keep coming back!! Thanks again Mike! More

Great used truck buyng experience I have researched my truck online for couple months. I came across Mike Castrucci Ford Lincoln of Alexandria. Although their location was out of sta I have researched my truck online for couple months. I came across Mike Castrucci Ford Lincoln of Alexandria. Although their location was out of state from me, I was willing and did make the long journey to purchase the truck because of customer service (from Jeremy and Scotty) and the price. Jeremy was able to even get a lower financing rate than what we originally talked about...bonus! Highly recommend this dealership for your next vehicle purchase. Peter from Northwest Indiana More