Mike Castrucci Ford of Alexandria

Outstanding Customer Service We worked with Mike Routt at Castrucci Ford in Alexandria, and we couldn't be more pleased with Mike's customer service. He is a no xx straight forwar We worked with Mike Routt at Castrucci Ford in Alexandria, and we couldn't be more pleased with Mike's customer service. He is a no xx straight forward salesman who really paid attention to our needs. He was able to provide several options and routes with our given price range and the type of vehicle we were looking for. He clearly explained every detail to us and was happy to answer any and all questions. Unless I win the lottery and can buy a Ferrari, I won't buy a car anywhere else than Castrucci. More

Purchased a new Flex We encountered Friendly and professional staff at Mike Castrucci Ford. Nathan and Mike were knowledgeable and enthusiastic about the Fird Flex we want We encountered Friendly and professional staff at Mike Castrucci Ford. Nathan and Mike were knowledgeable and enthusiastic about the Fird Flex we wanted to purchase More

Easiest new car purchase ever Jason made our purchase of a new Ford Flex the easiest purchase we have ever had. He was friendly, accommodating , and most of all not “pushy” at all. Jason made our purchase of a new Ford Flex the easiest purchase we have ever had. He was friendly, accommodating , and most of all not “pushy” at all. We would definitely recommend him if you are interested in a Ford More

I love my new car!! Mike Routt at Alexandria Ford dealership was awesome. I was in and out in under 3 hours. He listened to my needs and knew exactly what car to show m Mike Routt at Alexandria Ford dealership was awesome. I was in and out in under 3 hours. He listened to my needs and knew exactly what car to show me. I drove it and knew it was for me. I didn’t even look at other cars. More

Mike Routt one amazing salesperson, JW says go see Mike We have bought 1 (2017) Ford Fusion, 1 (2016) Ford Edge and 1 (2017) F250 this year. Mike is a very knowledgeable, very respectful and most importantl We have bought 1 (2017) Ford Fusion, 1 (2016) Ford Edge and 1 (2017) F250 this year. Mike is a very knowledgeable, very respectful and most importantly he is real, no xx. I would highly recommend him! More

New car purchase We recently purchased a new Explorer from Mike Castrucci. Mike Routt (sales) was very helpful in helping us with selection and price. We were very pl We recently purchased a new Explorer from Mike Castrucci. Mike Routt (sales) was very helpful in helping us with selection and price. We were very pleased with the experience we had. Thanks again Mike!!! More

Horrible experience Bought a 2016 Ford F-150 in October 2016. Had smoke coming from tailpipe. They had my truck 17 days still not fixed but had more issues when it was Bought a 2016 Ford F-150 in October 2016. Had smoke coming from tailpipe. They had my truck 17 days still not fixed but had more issues when it was returned to me. Sent it in the second time they had it for 30 days got it back and still have the same issue but now it is worse. I have bought two cars from Mike Casstruci MIlford and the truck from the Alexandria store. Due to their service not only will never service my truck there, I will never purchase another vehicle from them. It has been excuse after excuse. They think because I have a courtesy car why should I be complaining. That is always the first response. You have a car right? I am not paying for a courtesy car I am paying for the truck I purchased. I just wanted my truck fixed for the first issue it was brought in for. Absolute worst service department I have ever seen. I hope they enjoy losing loyal customers because this loyal customer will never deal with them again at any level. More

Poor response following purchase We're very pleased with our "new" used MKC. Our salesman Nick was very patient and helpful communicating with me thru email for almost a week while I We're very pleased with our "new" used MKC. Our salesman Nick was very patient and helpful communicating with me thru email for almost a week while I considered which MKC I wanted. We drove up from Louisville & once I chose my MKC, Nick and crew got the financIng set up & we were back on our way in record time. All-in-all it was an easy & pleasant experience. And best of all, we believe we got the car for a very fair price. HOWEVER; we were promised a new key fob and touch-up paint for the MKC we purchased. That was in July 2017. It is now the middle of October and we have not received either. Our salesman now doesn't seem to have time to get this resolved. More

Worst service. Service representatives are rude. I will never buy another Ford again because of the service I received and the fact that it took over a year to get a Service representatives are rude. I will never buy another Ford again because of the service I received and the fact that it took over a year to get a recalled part fixed. Wish I could give these xxxxxxxx zero stars. More

Fantastic Experience These guys are Professionals. The communication is the best I have ever had, I had many, many questions. The communication, and service you get afte These guys are Professionals. The communication is the best I have ever had, I had many, many questions. The communication, and service you get after you purchase continues. These guys are why I will always have a Ford in my garage; they just do it right. More