Midwest Superstore

Warranty trip Midwest Toyota performed the first “free oil change” on my new Tacoma. I walked into the service department a week prior and made the appointment for Midwest Toyota performed the first “free oil change” on my new Tacoma. I walked into the service department a week prior and made the appointment for 7 am the following Friday. I showed up a little before 7 and Jim the service writer greeted me and took my information. I was a little disappointed that there was not a free loaner car to use while my truck was being serviced as I used the free loaner car at another Toyota dealership. I was stuck wondering around the lot until my vehicle was done. The service tech brought my Tacoma back to the service drive once he completed the work. Jim went over the findings of the service tech and I drove out of there a few minutes before 8. Jim told me he thought it would take an hour and a half. I was totally impressed with the service and Jim’s assistance. Although the service area needed a much needed updating, the service I recurved was just as good as more modern Toyota dealerships I have visited. More

Oil change Great customer service, called to get approval to Change wipers: didn’t just do it and you get a surprise. Jim Turner and the shop guys were courteous Great customer service, called to get approval to Change wipers: didn’t just do it and you get a surprise. Jim Turner and the shop guys were courteous, friendly, and took care of my maintenance quickly More

Failed to do the service requested the first time Called in for an oil change and an air bag recall. Both were confirmed on the phone AND when I arrived that morning and was written down as part of th Called in for an oil change and an air bag recall. Both were confirmed on the phone AND when I arrived that morning and was written down as part of the service to be done. After I received the call it was completed and I went back to get my car, the oil change had not been completed. I had to come back a second time to pick up my car. The only reason I'm giving them 2 stars instead of 1 is because they did give me a $10 discount, but still only 2 stars because it still cost $45 for a simple oil change. More

Dishonest service department Took my car in for an oil change. The service advisor told me the car needed both front and rear brakes. Made it sound like the car was dangerous to d Took my car in for an oil change. The service advisor told me the car needed both front and rear brakes. Made it sound like the car was dangerous to drive. Quoted a price of around 350 to do the work. I took the car to a shop owned by a family member to have the brakes replaced. He told me that the brakes were fine, and that the brake pads still had about 80% left. I will never take any of my vehicles back there, nor will I ever purchase another vehicle from them. I bought 3 Toyota vehicles from them in the past, but never again! More

Poor customer service Take my car in for an oil change was never told anything about not offering a basic oil change and was charged almost $62 for an oil change then servi Take my car in for an oil change was never told anything about not offering a basic oil change and was charged almost $62 for an oil change then service advisor wanted to get attitude with me More

Good Experience The salesman who worked with me was thoughtful and courteous. He listened to what I was looking for in a vehicle and was able to find several that me The salesman who worked with me was thoughtful and courteous. He listened to what I was looking for in a vehicle and was able to find several that met my requirements. I was able to purchase a nice looking and reliable car for a reasonable price. He worked hard at finding me the perfect vehicle. A good experience overall. JS More

great communication with customers needs Mike listened to my needs and wants in finding the right vehicle for me.. I couldn't be more pleased.. very personal and sincere... Chris helped me wi Mike listened to my needs and wants in finding the right vehicle for me.. I couldn't be more pleased.. very personal and sincere... Chris helped me with financing and explained the process very clearly.... again he also was very personal and sincere.... More

Consistent and efficient with a smile I have a five year, every 5,000 mi. relationship w/Midwest Super Store in Hutchinson, Every time I am there I am greeted with smiles and general optim I have a five year, every 5,000 mi. relationship w/Midwest Super Store in Hutchinson, Every time I am there I am greeted with smiles and general optimism. My service goes as planned, I am kept informed of progress, new problems if any and future items I should keep an eye out for. Communication and education to protect my investment are always key elements and I am never oversold by the stereotypical salesman or service person. I have the greatest confidence in the service team to do their best work, give their best advice, and guide me to keep my 2015 Toyota Highlander running as if it’s new. I have great appreciation for their honesty, hard work and efficiency. Time after time I see exactly the same personnel and have built a great rapport so that I believe they are working to help me make best choices in maintaining the vehicle I purchased from them. I like to drive a car into the 350,000.400,000 mi range, before buying something new, but I also want it to “drive like new” for every one of those miles. Midwest helps me reach my goal! More

Subaru problems Ryan was fantastic. he fixed my suv and explained everything he did and why. it's nice to have someone who will speak to you in words you understand. Ryan was fantastic. he fixed my suv and explained everything he did and why. it's nice to have someone who will speak to you in words you understand. thanks Subaru Ryan. More

Outstanding service I took my 16 F-250 ccsb in for oil change and service. I mentioned to Nathan the service adviser that my ac was making a noise I hadn't heard before. I took my 16 F-250 ccsb in for oil change and service. I mentioned to Nathan the service adviser that my ac was making a noise I hadn't heard before. When I picked my truck up he had diagnosed the problem with the ac serviced the truck and informed me he could have the part/ ac compressor the next day and have it installed and out the door on the same day. Once again they did just what they said they would do. Prompt, Professional Service! Great job Midwest Ford and a big thank you to Nathan for taking care of my truck for me. I'll be bringing my truck back here for any work I may need in the future. More