Midtown Kia - Service Center

They are always very welcoming. The dealership is has a great waiting area and great for having a separate area for children. My overall experience with the dealership has always be The dealership is has a great waiting area and great for having a separate area for children. My overall experience with the dealership has always been great. More

I purchased a Kia Telluride from another dealership in September. I scheduled service for the recalls on the vehicle in October. They didn't have a part for one of the recalls so they said they would ca September. I scheduled service for the recalls on the vehicle in October. They didn't have a part for one of the recalls so they said they would call me when it was in. I never heard from them, so I called in December and left a message. Never heard from them, so I requested an appointment in late March through the website. I never heard from them again, so I called again. Finally, after getting ahold of someone in the service dept., they transferred me to the parts dept. to see if the part for the recall was in. (Why couldn't they ask for me?) They had to order it (if it's a common recall, why don't you have that in stock?) Then, transferred back to service and made an appointment. When I brought my car in, it took over 6 hours for an oil change, recall part replacement and radio software upgrade. Everything was fixed and the service guy, Cody, I worked with was very nice and helpful but trying to schedule service was a pain. More

When I called Midtown Kia for an appointment for my Kia Soul car oil and filter change it was scheduled well into the time I wanted. When I arrived, Patrick was polite and informative. I had a good exper Soul car oil and filter change it was scheduled well into the time I wanted. When I arrived, Patrick was polite and informative. I had a good experience at Midtown Kia. More

Fast, great communication Soon as I came in they were ready to help. Explained to me what was going to be done. Called soon as they were done 30 mins. They then went through the results with me. ready to help. Explained to me what was going to be done. Called soon as they were done 30 mins. They then went through the results with me. More

Patrick was my guy he helped out and was great at his job! Wore a smile and was very helpful. Will definitely keep coming because of people like him. Deserves a pay raise fo sure! job! Wore a smile and was very helpful. Will definitely keep coming because of people like him. Deserves a pay raise fo sure! More

Dallas is always the BEST and super helpful. Will continue to come here just for his attitude!! Will continue to come here just for his attitude!! More

when I took my new car in for service it was my first time, the service rep was very professional and took good care of me. Thanks, Tony time, the service rep was very professional and took good care of me. Thanks, Tony More

You guys have steped up your service. The new guy Jacob I believe, makes you guys look legit. Whatever you do, keep this guy around. Polite, efficient and resourceful. Nothing compared to The new guy Jacob I believe, makes you guys look legit. Whatever you do, keep this guy around. Polite, efficient and resourceful. Nothing compared to what it was. More

Dallas is fantastic and the service department is "top notch"! I have nothing but good things to say. notch"! I have nothing but good things to say. More

This time was very easy. In past its taken so long for just oil change, however Mr. James Stassi took great care and gave me his word it had changed and assured me service in In past its taken so long for just oil change, however Mr. James Stassi took great care and gave me his word it had changed and assured me service in a timely manner. He did not lie!! More