Midtown Kia

My passenger side door was missing three bolts. The door was not latching properly. This became more and more noticeable over the course of about a week. I brought it to the attention of the dealer The door was not latching properly. This became more and more noticeable over the course of about a week. I brought it to the attention of the dealership, who refused to take any actual accountability. When my check engine light came on within ten days of purchase, I was told to keep driving it unless the light started blinking because they wouldn't be able to get to it for two weeks. I was told by Midtown Kia that there was no reason for the light to come on, but my mechanic informed me the vehicle has an issue with a small emissions leak. Basically, I feel lied to and beyond disrespected. I will never recommend this business, nor will I allow them to service my vehicle. I have the email chain saved if anyone would like to read it. More

I had a decent experience at this location. There we some assurances that were not met. There we some assurances that were not met. More

James was great! ! He explained everything and kept me up to date on the process of my car. ! He explained everything and kept me up to date on the process of my car. More

Messed up ac on a car of ours and I asked to change out rotors and wouldn’t do it. Don’t do what they say they are going to do and don’t fix the issue and didn’t put the fuse box panel back on. Don’t stan rotors and wouldn’t do it. Don’t do what they say they are going to do and don’t fix the issue and didn’t put the fuse box panel back on. Don’t stand behind the warranty More

The whole experience with them was smooth and had no issues when going through them. They made sure I was taken care of which I greatly appreciate. issues when going through them. They made sure I was taken care of which I greatly appreciate. More

I cannot stress how miserable an experience i had there, and you'll want to read until the end. I was actually out of town when my kia sorento started leaking oil in tulsa a couple months ago, and had to and you'll want to read until the end. I was actually out of town when my kia sorento started leaking oil in tulsa a couple months ago, and had to take it to a dealership ASAP because it was still under warranty. Well, they didn't even bother to call me for 10 days, so i called up there and just checked to see if my car was still there, no one calls back. it took me 3 days to get anyone to call back about my car that had been there ten days already. They tell me then that it needs an oil pressure sensor, but they have to order it and it'll be another 3-4 days. then the part comes in and they only will tell me "there's been a delay." long story short i get the car back after three weeks, but here's the best part -- my car had sat there for 3 weeks so when they tried to start it back up and do diagnostics, the battery was dead and wouldn't charge (because of course it wouldn't). they sure didn't have a problem charging me for the battery that had died while they were not looking at it for 2 weeks. so there's $300, and you know you can't get your car back unless you pay it. Here's the other thing -- for my rent car i had to have for 3 weeks because i can't not have a car because i'm a single parent, they would only cover $35/day AFTER it was deemed as covered by warranty. so guess what they said they'd cover that entire two weeks my car was sitting there an no one called me? zero. nothing. for two weeks my car sat there and they charged me for the battery and wouldn't pay for any part of the rental car. they said just take it up with consumer affairs. i did call consumer affairs, and guess what? after submitting the receipts/invoices from the rent car company/dealership, they told me it'd be 60 days to get an answer on whether they'll cover any of my rent car expenses, and if it's covered then it'll be 4-6 months to get my money. This is just so easy for that dealership to do, just charge them for everything and tell them to call consumer affairs. How convenient! BUT HERE'S THE BEST PART OUT OF ALL OF IT -- THEY DIDN'T EVEN FIX MY CAR. IT STARTED LEAKING OIL AGAIN 10 DAYS LATER AND MY CAR IS CURRENTLY BACK IN A KIA DEALERSHIP IN MY HOME TOWN. This is fortunately the first time I've ever actually tried to go the warranty route at a dealership. However, how is the system not irretrievably broken when a "warranty" puts you without a car for 3 weeks and costs you over 2 grand? just seems ironic that that's called a "warranty." So, i'd say if you like being ignored, you hate having things actually fixed, and you like paying for things you shouldn't, use this dealership by all means. i don't believe for one bit that my writing this will change anything -- they will keep treating people like this because it's easy and sending people to consumer affairs is easy too. i'm only writing this so this sort of thing doesn't happen to other people too. midtown kia service department is exactly why they created the better business bureau, who by the way is well acquainted with this situation. More

We found dealing with Midtown Kia service dept. to be; Quick, easy, professional, and pleasant! to be; Quick, easy, professional, and pleasant! More

30,000 mile service check up went smooth & great! Thank you for your help James! Thank you for your help James! More

The staff was kind and patient and I felt they did good and honest work on my car and honest work on my car More

Financial advisor was an expert and got what I needed and understood my needs. Service after sale was a bit dry. They only had one closer which slowed the process for closing. I recommend they add more close understood my needs. Service after sale was a bit dry. They only had one closer which slowed the process for closing. I recommend they add more closers to help prep end work as it took several hours. More