Midtown Kia

They really understand the word service here at Midtown Kia, the service folks here always bring the highway quality! Kia, the service folks here always bring the highway quality! More

I liked working with my car dealer that I picked car out with but didn't have a positive experience with dealership. When I put money down 7.15 on a car I was told would be delivered 9.12, this car disappea with but didn't have a positive experience with dealership. When I put money down 7.15 on a car I was told would be delivered 9.12, this car disappeared. I only knew there was an issue because I had left a few messages with financing department because dealership wanted me to finance. When I was finally able to get them on phone they said there was no car 9.12. I was never given an explanation other than there was never a car to begin with. I was made to feel like I didn't know what I was talking about. I wouldn't have put $500 down for no reason. Was never given an apology for anything. It was unpleasant and very frustrating. I ended up just having to start over in finding a car. It luckily wasn't much longer and I love the car but the whole situation should have been handled differently and I should have had better customer service by the dealership. Buying a new car is a big purchase for people. More

The dealership has very kind sales associates, finance department, manager, etc. Every person we came into contact with was wonderful. department, manager, etc. Every person we came into contact with was wonderful. More

Everyone I encountered at Midtown was incredibly friendly. Mike especially has bent over backwards to make sure I feel special about the service I get. friendly. Mike especially has bent over backwards to make sure I feel special about the service I get. More

Came in, no appt, tire going low. Left with new tire in under 1 hour. Fast and efficient, Arlee got me in and out before I could finish the next chapter in my very exciting novel! S Left with new tire in under 1 hour. Fast and efficient, Arlee got me in and out before I could finish the next chapter in my very exciting novel! She is wonderful! More

Been waiting 6 months for some simple clips from service dept and NOTHING!!! Stopped by last month and was told they were ordered and be here in a couple days and still nothing. dept and NOTHING!!! Stopped by last month and was told they were ordered and be here in a couple days and still nothing. More

Can't get a hold of anyone because they don't answer the phones. Had my car for 7 months and got nothing accomplished other than to tell me the cost is on me. Car is under factory warranty Kia Corporate phones. Had my car for 7 months and got nothing accomplished other than to tell me the cost is on me. Car is under factory warranty Kia Corporate doesn't stand behind their product. Worst experience ever More

Great people very easy to work with. No trickery what so ever. Mid Town KIA is a perfect place to buy a vehicle. No trickery what so ever. Mid Town KIA is a perfect place to buy a vehicle. More

The general sales manager attempted to deceive me and was dishonest. He tried to convince me that accessories that were special ordered were installed, when they weren’t. The previous sales manager who was dishonest. He tried to convince me that accessories that were special ordered were installed, when they weren’t. The previous sales manager who was fired never ordered them. He also told me I had to make 3 payments on it before I could pay it off…the finance person notified me that I didn’t have to but it would prevent them from being charged. There were also 4 scratches on the vehicle…it was special ordered and came wrapped in plastic! So the scratches took place within 24 hours of them receiving the car. More

MidTown did a good job on my 2014 Sorento when the radio head failed. Figuring out ŵhat was wrong electronically took a lot of effort. Like all things Kia, it was expensive. I thought the driver door seal l head failed. Figuring out ŵhat was wrong electronically took a lot of effort. Like all things Kia, it was expensive. I thought the driver door seal leaked, but it doesn't now. More