Midtown Kia

Travis a great service department representative It took two visits to get right. Travis was reassuring and handled the second visit to satisfaction. Mason who I met on my second visit got me a loan It took two visits to get right. Travis was reassuring and handled the second visit to satisfaction. Mason who I met on my second visit got me a loaner to take home for the four days while my vehicle was in the service dept. 10 stars for both of these outstanding young men. They make the dealership shine in my eyes. More

Not taking care of their warranty issues. I bought a brand new Kia Sportage in 2013. Normal service work which I paid for was always done correctly . When I had a serious warranty issue with m I bought a brand new Kia Sportage in 2013. Normal service work which I paid for was always done correctly . When I had a serious warranty issue with my rims with the rims chipping badly all around them they wouldn’t get them fixed/replaced. My family has bought several cars from them. I’ve filed a report with the better business bureau and they came back as Kia never responded to them about my issue . I drove Around town and seen other Kia Sportages from my year and they are all having the same wheel issues . It’s been over 6 months and Kia never replaced my rims. More

Fantastic buying experience! We were less than thrilled about the idea of trying to buy a car with our young kids in tow, but Mason and the staff worked with us patiently while we We were less than thrilled about the idea of trying to buy a car with our young kids in tow, but Mason and the staff worked with us patiently while we took turns watching the kids and doing business. The kids room was PERFECT for hanging out, and they even provided us snacks and drinks. They brought paperwork to us when possible, rather than sitting at a small desk, and when it came time to sign the dotted line, Fallon had everything ready to sign in no time flat, and explained it all very well. We were able to go in and sign one at a time while the other one stayed with the kids. They worked with our situation, and did so with genuine, warm smiles. Mason patiently showed us several different vehicles until we found the best one for our family. The sales manager even came out and worked with us directly to ensure that the numbers worked within our budget without compromising what we needed. This was one of the most quick, painless experiences we've ever had buying a car, and we got exactly what we came in for. I can honestly say that I will never hesitate to return to them when the time comes. More

not good Noise in heater recirc and oil was to be changed. Part had to be ordered. Was told part should be at Kia in 2 days. It’s been 6 and no call. Oil wasn’ Noise in heater recirc and oil was to be changed. Part had to be ordered. Was told part should be at Kia in 2 days. It’s been 6 and no call. Oil wasn’t changed and I was going out of town over weekend. Mentioned that to the cashier and she told me they would do it when warranty work was done as if it wasn’t important. More

A really easy and great experience. Very nice salesman. I’m glad I chose Midtown Kia. Stephen was great. Took a while when I returned the following day to pay my balance, but the man working the front d I’m glad I chose Midtown Kia. Stephen was great. Took a while when I returned the following day to pay my balance, but the man working the front desk was very accommodating. More

Quick and Easy This dealership is always full of energy and they are quick to meet your needs they always have your parts in stock and the service is fast and the wa This dealership is always full of energy and they are quick to meet your needs they always have your parts in stock and the service is fast and the waiting room has everything you need! Thx KIA More

Pleasant, and good customer service I rated it high because customer service was great! And they listen to what I had to say , they did there best to get me in to a car I can afford I rated it high because customer service was great! And they listen to what I had to say , they did there best to get me in to a car I can afford More

Service In and out quickly. Crystal is new there but very friendly and helpful. She was upfront with pricing so there were no questions at the end. And she ev In and out quickly. Crystal is new there but very friendly and helpful. She was upfront with pricing so there were no questions at the end. And she even washed my car More

Mason marsh Mason, was friendly, respectful,, and courteous! I will recommend him to my friends and family. He made me feel like I could own any car. Mason, was friendly, respectful,, and courteous! I will recommend him to my friends and family. He made me feel like I could own any car. More

I was sent in by service mgr to have the blue tooth looked a On going problem with bluetooth. Always a temp fix. Now I feel they keep dodging the real problem. Service mgr said bring it in they will need to go On going problem with bluetooth. Always a temp fix. Now I feel they keep dodging the real problem. Service mgr said bring it in they will need to go into the system and find the problem. The lady comes out” Your Oil Change is done dadas but no mention of bluetooth. I had to say uh that’s the reason for bringing in the car. I kept trying to tell her that it would not and always had time to time problems with pairing and other issues. Once again I was told if I had problem after phone update. Ohhh My Gosh, now I have to go back I. And. Sit and wait. Need I say any more. 4 years. Guess I’m to get tired and forget, but I Won’t! I will say they do a good job when they want to or take time like in my case. More