Midtown Kia

Awful, Scam Artist Midtown Kia is a scammer and someone needs to stop Them from screwing innocent people. This dealership is a joke. Took my car in for a trade after my Midtown Kia is a scammer and someone needs to stop Them from screwing innocent people. This dealership is a joke. Took my car in for a trade after my bankruptcy discharged. They told me they couldn’t work with my negative equity but I could return my trade car without penalty because it wasn’t on my credit report. This was contrary to what we had been told (you have 60 days after you reaffirm a loan to give it back with not penalty) but they swore it up one side and down the other. Being a nice new dealership we gave them the benefit of the doubt and bought our replacement car. That was on Saturday. Monday, talking to my bankruptcy lawyer confirmed they had in fact mislead us, purposely. I called the dealership and wanted to have someone held responsible. I was advised I could return the car and cancel the deal and that employees would be handled. BS. The phone call ended and so did my complaint. The General Manager refuses to give me closer on this issue, they were allowed to lie to customers, saying anything to make a sale. I’d expect that at a shady dealership, but not here. Do not buy from them, especially if your situation is not ideal. More

Excellent service. Great service. Kia is an exceptional product I am on my 3rd Kia Optima. You wouldnot even believe how good they are but if you want to know just ask Great service. Kia is an exceptional product I am on my 3rd Kia Optima. You wouldnot even believe how good they are but if you want to know just ask. I will be glad to share. More

Friendly & Helpful Service The folks in the service center were very friendly, informative, & helpful. They went “above & beyond” & exceeded my expectations. I would (and have) The folks in the service center were very friendly, informative, & helpful. They went “above & beyond” & exceeded my expectations. I would (and have) recommend this dealership to anyone. More

Just the facts please. I never seem to be able to get straight answers from the dealership. What is REQUIRED from Kia? ABC. Ok. When I look on Kia website it only says AB I never seem to be able to get straight answers from the dealership. What is REQUIRED from Kia? ABC. Ok. When I look on Kia website it only says AB. At 30,000 miles your tune up is $380 ish. Ok. My book says $290? Oh. Does yours have BG on it? No. Well that’s the difference. Ok. So...... Which one of those does Kia say you HAVE to do? Well... ???? More

Great customer service and atmosphere I’ve gone to this location for recalls twice and have had no issues whatsoever! I didn’t buy my vehicle from them but they treat me as if I did. Both I’ve gone to this location for recalls twice and have had no issues whatsoever! I didn’t buy my vehicle from them but they treat me as if I did. Both times I was in and out in no more than 2-3 hours. Friendly staff and a nice clean waiting area. I would definitely recommend this location! More

Efficient and comfortable The repair was done efficiently and the waiting room was comfortable and clean. Even though the service was a free warranty recall there was no pressu The repair was done efficiently and the waiting room was comfortable and clean. Even though the service was a free warranty recall there was no pressure to “pay “ for any other “needed” repair. More

Rude Service from Travis Travis Arnett was rude in every aspect of the ordeal. He was not even involved in our situation but made himself involved even when I would specifical Travis Arnett was rude in every aspect of the ordeal. He was not even involved in our situation but made himself involved even when I would specifically call and leave a message for Greg Stutzman the General Service Manager. He intercepted every call and I specifically told him I left a message for Greg and would wait for him to return it. He wouldnt listen to reasons why I brought my car in. Greg was great and took care of the issue once able to return the call. I will not be back at this location. More

Out of towners found a good one! Greg was the first person we met. He was extremely helpful, got us a same day appointment, completed the repairs, and was very pleasant. We were very Greg was the first person we met. He was extremely helpful, got us a same day appointment, completed the repairs, and was very pleasant. We were very pleased with all of the staff that we met, with the waiting room, the efficiency, and very very pleased with the service rendered to our car while we were traveling through. We have a place we love in Ohio, but now we have a place we love in Oklahoma. Thank you everybody! More

Great experience Greg and the service crew worked hard to make sure that all of my concerns were addressed in a timely manner. Thank you for all your help. Greg and the service crew worked hard to make sure that all of my concerns were addressed in a timely manner. Thank you for all your help. More

Battery service and unerbelly recall Service was great, quick, and an overall pleasant experience. Facility was clean, employees were very nice and helpful in answering any questions I ha Service was great, quick, and an overall pleasant experience. Facility was clean, employees were very nice and helpful in answering any questions I had. They offered shuttle services incase we needed to go somewhere. More