Midtown Kia

Staff very friendly, efficient and helpful So helpfula dm mindful of my need to have service provided quickly. I will definitely consider buying from midtown again when I am ready to purchase. So helpfula dm mindful of my need to have service provided quickly. I will definitely consider buying from midtown again when I am ready to purchase. Great customer care. More

Tire Replacement I came in needing a new tire but they didn’t have one in stock. They ordered one and it came in next day. Greg did an excellent job keeping me updated I came in needing a new tire but they didn’t have one in stock. They ordered one and it came in next day. Greg did an excellent job keeping me updated. He even explained to me why some tires can be patched and other can’t do to certain regulations which is awesome information just in case later on in life someone try’s to take more money from me. The Kia service department always looks super clean and they always offer me water or coffee. I don’t remember the service techs name but he was super friendly as well as the ladies at the desk. I’ve never had a bad experience at Kia Midtown. Greg was definitely awesome! More

Handled With Care Greg Stutzman is a very informative and friendly Service Advisor! The service was quick and convenient; I will definitely stay with Kia for maintenan Greg Stutzman is a very informative and friendly Service Advisor! The service was quick and convenient; I will definitely stay with Kia for maintenance service. More

Recall work Took our 2017 Kia Niro in for a factory recall. Work was completed faster than they quoted. Zero hassles. I Would do business here again Took our 2017 Kia Niro in for a factory recall. Work was completed faster than they quoted. Zero hassles. I Would do business here again More

Found the exact vehicle I wanted and I owned it in under two This is the second vehicle I have purchased from Zach and my third vehicle from this dealership, I have loved every Kia and quit shopping around afte This is the second vehicle I have purchased from Zach and my third vehicle from this dealership, I have loved every Kia and quit shopping around after the second purchase. More

Fast and Efficient Making the appointment was quick and easy. Then when I got to the service center, they had my car in and out in record time. Making the appointment was quick and easy. Then when I got to the service center, they had my car in and out in record time. More

Always great service! Greg has great customer service skills and the service dept is always quick and thorough. I highly recommend Midtown Kia when shopping for a new car o Greg has great customer service skills and the service dept is always quick and thorough. I highly recommend Midtown Kia when shopping for a new car or for service More

Cluster I was given a complimentary oil change after buying my car as they couldn’t determine if my car had a current one or not. When I arrived, no one ackno I was given a complimentary oil change after buying my car as they couldn’t determine if my car had a current one or not. When I arrived, no one acknowledged me, I was passed back and forth between three people trying to determine if my oil change and loaner car were really not coming out of my pocket. After 30 minutes, I was finally in a loaner that was dirty, had trash in it and smelled of mildew. Not a great first impression of the service department I’ll be needing to use for several more years. When I returned to get my car, my car is now dirty on the inside as well. They don’t seem to care about maintaining the interior of vehicles. More

Strange visit.... I dropped my car off for a recall and to swap out two tires for used tires I had with better tread. I got a call a little while later asking if I knew I dropped my car off for a recall and to swap out two tires for used tires I had with better tread. I got a call a little while later asking if I knew where the tire lock key is because they stated that they could not find it. I said I'm not sure but I would think either the back, under the floor boards with the tire changing accessories, glove box, or center console. They assured me they have already checked in all of those areas as well as throughout my entire vehicle to no avail. I was told my only option was for them to remove the locks on the wheels since they did not have a key to fit my vehicle and they "could not find" mine. I picked up the vehicle that afternoon. All seemed fine. Two days later I wake up to see that one of the back tires that they had put on was completely flat. I went to the back of the car to get the tire jack and accessories and what do you know, right there next to the tire jack was the tire lock key! Right where it should be. When I look into it though, I notice it is broken. Very odd. I find it extremely strange that I was told they had looked everywhere in my vehicle and absolutely could not find it. I just find it hard to believe that a service specialist would look over it sitting right where it should be. The only conclusion I can draw from this is that they must have broken the tool and then lied to me about not being able to find it. When I said I'm not sure where it is but have they looked in those places, they thought I wouldn't pick up on the fact that they broke it. I probably would have fallen for this had they not placed it right back where it belongs in the back by the tire jack after breaking it. I am super annoyed by this misleading visit and I feel like I can no longer trust Midtown Kia for service. It is unfortunate as this was where I typically get my vehicle serviced. I'm also out money for the visit, and had to change a flat myself and buy two brand new tires expectantly. Most of all I am disappointed in the dishonesty of the service department. My car was also due for an oil change, needs new wiper blades, a battery just to name a few things. I would have appreciated recommendations on services as well as estimates for services based on the "free inspection" they performed on my vehicle. I did get all of that and more though when I went to Hibdon to get emergency brand new tires over the weekend. More

Quick in and out Great service to help me get on with my day as quickly as possible. Couldn’t be happier. Rick was fantastic and suggested additional items I may need Great service to help me get on with my day as quickly as possible. Couldn’t be happier. Rick was fantastic and suggested additional items I may need in the near future. More