Middletown Toyota

Service representative Evan Boyce is always pleasant and professional. He goes the extra mile for his customers. He always has the customers best interest i representative Evan Boyce is always pleasant and professional. He goes the extra mile for his customers. He always has the customers best interest in mind. More

Fast service Everyone was very professional both Melissa and Olivia were efficient and friendly as well. Wasn’t waiting too long. I called that morning and they ga Everyone was very professional both Melissa and Olivia were efficient and friendly as well. Wasn’t waiting too long. I called that morning and they gave me same day service. I was quite happy. More

Always top notch Went in for a headlight bulb replacement with no reservation. Replacement went very smoothly and quickly. As usual, counter man Evan Boyce was extreme Went in for a headlight bulb replacement with no reservation. Replacement went very smoothly and quickly. As usual, counter man Evan Boyce was extremely helpful. More

No nonsense dealership I went inside , they had what I wanted,test drove vehicle, asked for lowest possible price, they gave it to me, they gave me close to what I wanted fo I went inside , they had what I wanted,test drove vehicle, asked for lowest possible price, they gave it to me, they gave me close to what I wanted for my trade, I accepted, shook hands , picked up vehicle the next day. More

Pleasant Experience Every time I hsvecto have my car serviced, it is delays a pleasant experience. The staff is always courteous and friendly. They keep us updated as to Every time I hsvecto have my car serviced, it is delays a pleasant experience. The staff is always courteous and friendly. They keep us updated as to what is going on while the service is being done. So far they have seemed honest and trust worthy. Of note... this is my third vehicle with them. I purchased two and leased one. I keep going back so something must be right. More

Oil change Great job i didn’t have to wait long for my vehicle. The people are always nice. The waiting room is comfy and the WiFi is a great bonus Great job i didn’t have to wait long for my vehicle. The people are always nice. The waiting room is comfy and the WiFi is a great bonus More

20k/m service I liked that I was able to joke with the staff. Very friendly. some places are rude and uptight. I was offered coffee and guided to a comfortable plac I liked that I was able to joke with the staff. Very friendly. some places are rude and uptight. I was offered coffee and guided to a comfortable place to wait. It would be nice to have some plugs but overall good service. More

Good experience Good customer service, same service standard vs ‘then’ when I bought my first car with experienced staff. Bob was good in providing service great emp Good customer service, same service standard vs ‘then’ when I bought my first car with experienced staff. Bob was good in providing service great employee to go back. He made our visit very smooth and painless made sure about our satisfaction during the visit. More

GREAT SERVICE Service department very professional and respectful understand. I'd recommend Middletown Toyota to everyone. John Dwyer is professional he understan Service department very professional and respectful understand. I'd recommend Middletown Toyota to everyone. John Dwyer is professional he understands what I wanted done to my Toyota More

Conflicted customer I will attempt to be short and to the point. While I had an outstanding experience with the professionalism and politness of the service staff, I c I will attempt to be short and to the point. While I had an outstanding experience with the professionalism and politness of the service staff, I can’t help but feel frustrated about the price I was quoted for work. I was quoted appx 5300$ plus tax to replace a part that I ended up replacing for 970$ including labor. Now I know the argument can be made that I was quoted the price of a NEW part for 4000$ and I chose to buy a certified used part for 250 so there is clearly a difference there. And if you as a dealer only deal with new parts than again that isn’t on you (hence my high rating). Now I will also say I was quoted 9 hour of labor, the shop I brought it to did it in three. That was a LARGE difference in man hours quoted. Again, so we are taking apples to apples, this wasn’t Joe’s garage who works by himself or is an idiot who doesn’t know what he is doing. My vehicle went to a local garage with 4 bays that has been in business for 12 years and has worked on every car I have ever owned and generally, the cost at his place is right in line where everyone else quotes. The only difference is he qoutes 115 an hour while a dealership qoutes 150 (and again that part I understand). So I have rambled and not forfilled my goal of being short. Again, I am not displeased with the professionalism, friendliness, or any other aspect of how the staff treated or interacted with me. But I feel a 9 hour qoute in labor vs a 3 hour qoute in labor was a real let down. I just bought a new Highlander XLE for my wife, and I wouldn’t hesitate to take it there for anything routine, but would for any work that was beyond basic. I still rated a 5 because I know these surveys are weighted heavily when companies are seeing how their staff performs and I wouldn’t want my issue to be a reflection of the staff. I felt they did a great job. More