Middletown Honda

This is the first time dealing with Middletown Honda and the dealership exceeded our expectations. The salesman, Ed Folkl, was very professional, caring and easy to work with. He made the car buying exper the dealership exceeded our expectations. The salesman, Ed Folkl, was very professional, caring and easy to work with. He made the car buying experience very pleasant which has not been the case at other dealerships. This was my son’s first car so it was an important purchase. He made my son feel at ease and overall we came away as happy customers. Ed even followed up a few days later to ensure we were satisfied with our purchase. I would recommend Ed to anyone buying a car down the road. More

It was finally time to replace my beloved Saturn and I had heard great things about the Honda Fit. I actually drove one last year before I knew that I would be shopping soon. I met someone recently who h had heard great things about the Honda Fit. I actually drove one last year before I knew that I would be shopping soon. I met someone recently who has a Fit and she told me to look up Ed Folkl at Middletown Honda. When I met Ed for the first time I was impressed by his gentle, yet direct manner. He immediately put me at ease. After talking for a very short time he realized that this was a big step for me and his easy manner and patience allowed me to stay present and ask the questions that I had come in with. He's also very knowledgable and able to answer questions in a very staightforward manner. Ed has a way of speaking that is authentic and uncontrived. He doesn't have "lines" that are delivered automatically to every potential customer. And his memory is incredible! I know he takes notes, however, when I came in for my second meeting with him (2 mos.later)our conversation flowed as if I had just talked to him yesterday. He remembered things that are important to me. What a gift. In addition to all of this his sense of humor is outstanding and his laughter is contagious. This quality helps put people at ease and with that comes a sense of trust. Ed was available when he said he would be, he called me to stay in touch, but was never intrusive or pushy. He is respectful, thoughtful and kind. What more could I say? Oh yes, I highly recommend him and will pass his name on to potential customers. A most grateful thank you to Ed Folkl. More

so far i love my new little civic, it has only been a few days but i feel i have made the right choice. I went on a sunday afternoon to purchase one, which was great that they were open.Ed and Sean worked wi days but i feel i have made the right choice. I went on a sunday afternoon to purchase one, which was great that they were open.Ed and Sean worked with me a seemed like nice friendly genuine people. The only thing that I did not like was that when i called the dealership to ask the difference in price between leather vs cloth. Ed was off so I just wanted an answer to the generic question and they would not answer it because my specific salesman was not there to answer the question. I know it is commission driver but there should be a generic person to answer questions regarding pricing . More

We would like to just take a few minutes to review our recent purchase of a new CR-V from Middletown Honda. We were very appreciative of the professionalism and friendliness of salesman Ed Folkl. Ed kep recent purchase of a new CR-V from Middletown Honda. We were very appreciative of the professionalism and friendliness of salesman Ed Folkl. Ed kept in contact with us from our initial visit without being pushy. He was able to offer us a fair trade and beat any offers we got from any other dealerships. This was by far the most professional experience we have had buying a vehicle. We had similar offers elsewhere, but were not treated nearly as well as we were by Ed. We would definitely recommend dealing with Ed at Middletown. More

I leased a new 2012 Honda Crosstour on January 17, 2012. From the moment we walked into the dealership....Ed Folkl approached us... was very friendly and helpful. Showed us different cars,answered all of o From the moment we walked into the dealership....Ed Folkl approached us... was very friendly and helpful. Showed us different cars,answered all of our questions and put up with me asking alot of questions!!!!. Spoke with Joe Cerreta about the finances and he was also very helpful . We were told the car would be ready at a certain time and when we showed up the car was all clean and ready to go!! Jennifer was an absolute treasure!!! Walked me through the whole car, showed us how the navigation worked and also the very important...blue tooth! I love my car and the crew at Middletown Honda was great!! I dont remember his name....but the wonderful guy who helped me with my starter on my phone was an angel!!! More

When I first met Sales Representative Ed Folkl in Middletown Honda, I told him I was comparing my two preferred minivans, the Honda Odyssey and the Toyota Siena. Ed was very patient with me, and he Middletown Honda, I told him I was comparing my two preferred minivans, the Honda Odyssey and the Toyota Siena. Ed was very patient with me, and he answered ALL of my questions. I experienced absolutely no pressure from Ed, even though it took me over a week to finally choose the Odyssey EX-L. Finance Manager Joe Cerreta went through my financial options and offered me a good loan rate. My wife and I are happy with my new Odyssey (our first Honda automobile). My next Middletown Honda review will report on their Service Department. Bye-bye to our long-term association with the Chrysler Corp. More

Andy greeted us as soon as we entered the dealership. He was friendly & informative. We were interested in the CRV, but Andy pointed out several reasons we might be happier with an Accord. We test drove an was friendly & informative. We were interested in the CRV, but Andy pointed out several reasons we might be happier with an Accord. We test drove an Accord, and Andy answered all our questions. I would recommend Andy & Midddletown Honda to family & friends. More

Ed Folkl at Middletown Honda was the best! Him and the entire team took care of us with kindness and patience! Was never made to feel as if the car I wanted wasn't good enough, and that's a big thing beca entire team took care of us with kindness and patience! Was never made to feel as if the car I wanted wasn't good enough, and that's a big thing because a lot of places will try to talk you out of what you want...not at Middletown Honda! Couldn't have asked for a better car buying experience. More

I was very close to buying a CR-V from Conrad. The car they found me ended up being a color I did not want. Their manager Robin called me and was pretty rude to me on the phone, telling me how much work i they found me ended up being a color I did not want. Their manager Robin called me and was pretty rude to me on the phone, telling me how much work it was to find the car and that I was not telling the truth when I said it was a color I didn't want. I said I was not interested in that car, but would actually be interested in the new model instead. No one called me back. I ended up buying my 2012 Honda CR-V from Friendly Honda in Poughkeepsie. I saved about $89/mo off of the price Middletown gave me. More

On several occasions I have taken 1 of my 3 honda's in for service. Wait time is long, service is expensive but thats expected when servicing at the dealer. One of my problems was with my Honda Accord ex for service. Wait time is long, service is expensive but thats expected when servicing at the dealer. One of my problems was with my Honda Accord ex 99. I needed a new key. I was not given thorough information. After I paid 100 bucks for getting a copy made I needed to pay to get it programmed. On a different occasion with the same vehicle I took it in for tire rotation and other work. They lost my tire lock. After explaining to the service rep that I didn't notice the missing lock for 2 days he agreed I should bring car in. They had not found the lock so they had to break the old and replace. I waited 4 hours for this blunder. Another occasion with my 2009 cr-v, I took it in because my air conditioning was not cooling. After being told it's probably due to my driving habits and pebbles somehow damaging my airconditioning unit and that it won't be covered under warranty even though I had purchased the extended warranty, it turns out to be a hose and thank GOD it was covered. Nothing more annoying than giving me a pre diagnosis thats false. Then, my 99 Accord went in for an oil change and the cap was left off. I was on the road to NYC when smoke started coming from the hood. My oil was spilling. My son traveled up from NC in his 2003 Acura for the holidays. His transmission began to falter. Wasn't taking 5th gear. Took it to Middletown Honda where they diagnosed a very expensive transmission problem. I advised him to take it to my old Honda dealer in Paramus NJ. Thats where I moved here from. When my son went to pick up his car the service people lost his car key. I love my Honda and have been a loyal customer to Honda for over 15 years. But Middletown Honda leaves much to be desired in Service!!! More