Middletown Honda

Tried to charge me for work my car didn't need I took my Pilot in last week for a recalled seatbelt. After I dropped it off I was told they were going to do their complimentary multi-point inspecti I took my Pilot in last week for a recalled seatbelt. After I dropped it off I was told they were going to do their complimentary multi-point inspection (whatever). I got a call from Mary later that morning telling me that their mechanic found that my steering rack was leaking very badly, it was dangerous to drive and the repair was quoted at $1560. I played the dumb wife card and told them I would talk to my husband about it and picked my car up later that day and took it the next morning to my local mechanic. He tells me there was nothing wrong with my car: nothing was leaking, not even a drop, and all the fluids were full. He couldn't make it leak even after taking it for a drive. I called Mary back to report this to them - I was furious. She apologized and said she would "Look into it." I'm still waiting for an explaination of how they were going to rip me off for $1560. I think I may be reporting them to the Better Business Bureau. I think the BBB might be interested in this. A few years ago I had to bring in the same car for a different recall. This was my first experience with this dealer. I dropped it off at 9am I told them I needed it back by 4 because I had reservations to an event that night. My car wasn't ready til 5:40. I was late to my event. All I got was a "sorry" for the delay. The only reason I got it back even then was they closed at 6pm. There was an article in the Times Herald Record a few months ago how this dealership was ripping people off for $500 each on lease turn ins. New York State got involved they owed a lot of money to many hundreds of people because they had been doing this a long time. Never Never go to these people. More

Killing me on both sides of the deal I own a nice 2007 Toyota SR5 4Runner and I am the original owner. I received a trade-in offer from a Pa Honda dealer of $7600 against a 2015 CRV-LX. T I own a nice 2007 Toyota SR5 4Runner and I am the original owner. I received a trade-in offer from a Pa Honda dealer of $7600 against a 2015 CRV-LX. The LX was priced at dealer invoice. In order to test the waters with one more dealer I visited Middleyown Honda. They offer me $2100 LESS on my Toyota trade in and the same CRV was priced $1100 higher. What a ripoff offer!! You can kill me on one side of the deal but not on both sides. It's a shame that Middletown Honda seems to have lost sight of good salesmanship and good business dealing...perhaps because Honda makes such a quality car they think they can get away with this. I strongly suggest you compare Middletown Honda pricing (and attitude) with other Honda dealerships before you buy there. More

worst service experience ever I had a radiator hose recall on a 2007 accord. After driving it and experiencing smoke from radiator fluid being sprayed on the exhaust manifold. I op I had a radiator hose recall on a 2007 accord. After driving it and experiencing smoke from radiator fluid being sprayed on the exhaust manifold. I opened the hood and discovered flames were shooting out of the engine compartment so the car was not drive able. Called Honda of Middletown for a simple tow and hose replacement and the fun began. I had a service adviser and a service manager promise to call me back after they consulted with their service adviser on a game plan and not one time did they call me back. They set expectations for the customer that they have no intention of adhering to. When i picked my car up the cashier had to leave her office area to search for my keys and paperwork. The service adviser once again dropped the ball and she stinks at her job. I would not allow Middletown Honda to service bicycle. The owner Adam Malik could care less his pockets are full of money and he could care less about creating a positive customer experience. One would think that they would have demonstrated a positive interaction to gain repeat business from me and my Honda owning family. Nope. They could care less. Never again will i pull in to their lot to purchase or service a vehicle. Oh did i mention, the accord in this review was purchased from Middletown Honda brand new back in 2007 and i am getting ready for a new one. You lose Middletown Honda!!! More

Worst people I have ever found Don't think of fixing there or even buying there cst service is dicusting !!!!! Don't tuck them ...ripoffs woof won't do any thing for you I will neve Don't think of fixing there or even buying there cst service is dicusting !!!!! Don't tuck them ...ripoffs woof won't do any thing for you I will never walk in there again More

Phenomenal experience I just bought a 2010 Pilot EXL and I am pleased with all the great services I received. Thank you Ed, Joe and Suzette. You guys are amazing!!! I just bought a 2010 Pilot EXL and I am pleased with all the great services I received. Thank you Ed, Joe and Suzette. You guys are amazing!!! More

I recently brought in my 2008 Honda Accord to be serviced for a check engine light I had. It turned out to be for a purge valve in my fuel tank. I was in a few weeks earlier because the check engine light wa for a check engine light I had. It turned out to be for a purge valve in my fuel tank. I was in a few weeks earlier because the check engine light was on, but when I had it checked at Auto Zone first they reset it, so I had to wait for it to come back on. I dealt with Chris Burba the entire time my car was in Honda's care, and he was very professional, respectful and courteous to deal with. He even checked and verified that the work being done on my car was covered under the emissions warranty (15 years / 150,000 miles). I only had to pay $29 for another service I had done (that was after the $99 vehicle evaluation fee was deducted). When I picked up my car the check engine light was taken care of, and I am very satisfied with the level of service I received. Chris and even the cashier women were all very friendly. I highly recommend Middletown Honda for the outstanding service I received. More

This was by far the most pleasant and easy experience buying a car. I bought a 2008 Honda Civic LX and it is beautiful. I dealt with Ed Folkl and I hope I don't have to tell you more than say he is the s buying a car. I bought a 2008 Honda Civic LX and it is beautiful. I dealt with Ed Folkl and I hope I don't have to tell you more than say he is the salesman you want to go to. He was professional and honest and the negotiating process was simple and I couldn't have been happier! I highly recommend this dealership and personally reference Ed as a the place to go if you're looking to buy a car! More

Took our spare and old 1990 Honda last year for service on the FRONT automatic seat belts which was a lifetime warranty issue supposedly covered by Honda corporate. Made an appointment and waited 90 minut on the FRONT automatic seat belts which was a lifetime warranty issue supposedly covered by Honda corporate. Made an appointment and waited 90 minutes after that time to get the car inspected. They said they don't have the seat belt tensioner motor but they will order it. We made a follow up appointment a few days later and brought the car back in. This time I waited 2 hours and when I didn't hear anything, went up and they said they haven't worked on it yet - though I saw 2 other NEW cars get in before me. That means they forgot about me. I waited another 2 hours and they said it was done. Went to try it out and the front seat belt was STILL not working. They said they worked on the back seat belt and put in a new one (????) There was NOTHING wrong with the rear seat belt. Then they said that the car was too old and they could not get that part in to fix the front seat belts. No apologies, no nothing. I spent over 8 hours waiting for a repair that was ultimately never done. With no apologies and no adequate explanation for the multiple goofs, I would highly NOT RECOMMEND them performing any repairs or business. More