Middletown Honda

my last service was a fruitful experience. Have been coming to middletown for the last 10 yrs, bought my new car in 2014. I have seen some positive changes in a year or so. Calling for a servic Have been coming to middletown for the last 10 yrs, bought my new car in 2014. I have seen some positive changes in a year or so. Calling for a service date, and computer information has been up dated with all my information correctly done. First time after a service was done I received a follow-call, that was cool. More

easy to get service Great service everything is done on time with easy access. Costumer service is great and the free coffee and the waiting area is very pleasant. Great service everything is done on time with easy access. Costumer service is great and the free coffee and the waiting area is very pleasant. More

Great experience The service department was courteous and they had me out within an hour. Awesome They even washed my car. I'm happy with the whole experience The service department was courteous and they had me out within an hour. Awesome They even washed my car. I'm happy with the whole experience More

Excellent service. Everyone was very courteous. The service was completed in a timely matter. They covered the seat, floor and steering wheel. They also washed my car. Everyone was very courteous. The service was completed in a timely matter. They covered the seat, floor and steering wheel. They also washed my car. More

Quality Service I always receive quality service in a timely fashion. The service representative always share suggestions or recommendations to keep the car running w I always receive quality service in a timely fashion. The service representative always share suggestions or recommendations to keep the car running well. Plus getting a complimentary wash is a nice touch. More

Claimed I Needed $1,600 Repair that I Did Not Need I went to Middletown Honda in mid-December 2015 to replace tires and do other maintenance work on my Honda Pilot. About 3 hrs. after I left the car f I went to Middletown Honda in mid-December 2015 to replace tires and do other maintenance work on my Honda Pilot. About 3 hrs. after I left the car for service, I received a call from my customer service rep (Mary Valdez) saying I had a power steering fluid leak and that I needed to replace my steering rack for approx. $1,600. Ms. Valdez told me that I would not pass my next inspection (due in March 2016) because of this leak. Her manager, Mike Grasso, told me the same thing. I retrieved my car to check for the leak myself and to get a second opinion. I monitored the steering fluid reservoir for about a week, and there was absolutely no sign of any leak. Not a drop. A second mechanic, on two separate visits, did not find a leak. My car passed the inspection in March 2016 with flying colors. I noticed that another woman who posted a complaint on this website had the identical issue with this dealer and the same rep (see November 9, 2015 complaint). I've used this dealer to service my car for about 10 years. They always took too long to do repairs, had disorganized customer service and sometimes I had to bring the car back a second time to complete the work. But I used to feel that, overall, my car received good service and because of that I put up with the other drawbacks. I also brought a family member to buy a new Honda there and was going to buy my next new car there. The dealership has changed, however, and they now appear to be overcharging. I see no other explanation for their conduct with me except that they attempted to defraud me of approx. $1,600. I gave them one star, but would give them no stars, if I could. This is a textbook example of how to drive away your most loyal customers. More

Takata Airbag Questions/Service If you want to be treated rudely, talk to people who can barely be bothered with addressing your Takata airbag problem and don't have time to help you If you want to be treated rudely, talk to people who can barely be bothered with addressing your Takata airbag problem and don't have time to help you with questions, purchase your next Honda from Middletown Honda. They are the best at not answering their phone, disconnecting after several tries, and when you get through with the help of Honda of America, showing how annoyed they are with you that you could possibly want to know which car you might get if you chose to use a rental until your airbag was fixed...sometime in August! Last Honda for me! More

Absolutely Terrible If I could rate this dealership a 0, I absolutely would. The sales associate that was working with us was very rude and acted as if we were bothering If I could rate this dealership a 0, I absolutely would. The sales associate that was working with us was very rude and acted as if we were bothering him. Me and my boyfriend are young so when we went into the dealership (as serious buyers with money in our pocket) we were treated very poorly. I asked if we can get a certain color of vehicle shipped from another Honda location and we were told NO, which I know was possible. Even the woman at the front desk wasn't very pleasant. I will never return to this dealership again. More

Not a great experience I thought they would be a good dealer, but they were aggressive, not honest and ultimately not at all helpful. We did not buy from them and would not I thought they would be a good dealer, but they were aggressive, not honest and ultimately not at all helpful. We did not buy from them and would not recommend them. More

Don't get fooled . Be careful and do not get tricked by Managers to buy new car or by their service department. They will talk you into bringing in your car . They will Be careful and do not get tricked by Managers to buy new car or by their service department. They will talk you into bringing in your car . They will never say there is a diagnosis charge .They will trap you to spend money even after they talk you into bringing car and let them check it out. There is always a catch. Their quote for example just a $10.00 A/C Relay switch was approx. $400.00. ( I fixed it myself, it cost me less then $15.00 dollars including NY tax) Every time you bring your car for an oil change they use their scaring customer technic and talk you into premature services, which ends up in few hundred dollars to couple of thousand dollars out of customers pocket. More