Middletown Honda

Amazing service! Middletown Honda is my go-to shop for my Honda Accord and Anthony Ambrosino is my go-to service writer. Finding a shop you can trust is never easy, bu Middletown Honda is my go-to shop for my Honda Accord and Anthony Ambrosino is my go-to service writer. Finding a shop you can trust is never easy, but I have never had a problem with my service or felt cheated at Middletown Honda. Anthony is always extremely helpful and honest! More

Outstanding Service The customer service at Middletown Honda, far surpassed our expectations. Shane went above and beyond to make us feel respected and cared for! He too The customer service at Middletown Honda, far surpassed our expectations. Shane went above and beyond to make us feel respected and cared for! He took the time to explain the entire process, time frames and financials with us. The repairs were completed in a quicker than originally quoted… Excellent communication throughout the entire process... Shane was always available and gave his cell phone number to make sure that if I had any questions, he was always reachable. The service we received from Shane at Middletown Honda, sold us on making sure we go there for all of our future needs... Keep up the great work! More

Great experience! My husband and I were very pleased with the salesman Ed Folkl and the dealership. They went out of their way to make our leasing of a car as smooth a My husband and I were very pleased with the salesman Ed Folkl and the dealership. They went out of their way to make our leasing of a car as smooth as possible. We were very pleased with their courtesy and excellent service. More

Service on 2016 Honda HRV I recent!y had my 2016 Honda HRV serviced and never received an e-mail survey to complete for my service advisor, Anthony Ambrosio. I hope this summa I recent!y had my 2016 Honda HRV serviced and never received an e-mail survey to complete for my service advisor, Anthony Ambrosio. I hope this summary will provide the recognition he deserves. Anthony was professional, knowledgeable and courteous. He went above and beyond to ensure that I had a timely and pleasant experience. Many thanks! More

Refuse To Accept Accountability-Horrible Follow-Up I went To Middletown Honda 2 weeks ago, was told alignment was bad and destroyed my tires after having them only 6 months. My husband and I repeatedly I went To Middletown Honda 2 weeks ago, was told alignment was bad and destroyed my tires after having them only 6 months. My husband and I repeatedly stated the place I get my tires rotated said alignment was bad after I paid Middletown Honda to do so. Needless to say, went someplace for service. I indicated this on the survey and someone from Honda named Kevin called and pretty much begin to antagonize me about the rating. Kevin is not professional and needs to take customer service training and professional skill training before he ever calls another customer regarding info on a rating that is an opportunity for improvement instead of trying to interrogate long term customer. Might I add, he is the service manager! Horrible experience! More

Brakes I went to Middletown Honda 2 weeks ago for a check on my vehicle. They made certain to sell me on the extra xxxx, but they also told me that my rear b I went to Middletown Honda 2 weeks ago for a check on my vehicle. They made certain to sell me on the extra xxxx, but they also told me that my rear brakes were at 4 mm and would need to be changed at my next oil change. Here I am 2 weeks later getting new brakes and rotors. Apparently you go through 4mm of pads in 12 days. They suck there and really don't give a xxxx about you. I believe the corporate mindset is killing them. I will never go back there and I will never own a Honda again. FYI, this is not the only negative experience I have had at this facility, it is just the last one I will have. Unfortunately the bad far outweighs the good. More

Worst and dishonest service EVER Bought a 2014 Jeep Patriot 2 years ago from here, purchased platinum warranty.So 24000 miles,2 yrs later, one week ago, the MIL, ETC, ESP lights up o Bought a 2014 Jeep Patriot 2 years ago from here, purchased platinum warranty.So 24000 miles,2 yrs later, one week ago, the MIL, ETC, ESP lights up on dashboard. Took to Auto zone 1 week ago, 2 codes printed out. Made appt. With service center. Without even looking at it,Service advisor stated that codes wouldn't be printed out if lights weren't still lit up. That Auto zone must had cleared them. I spoke with service manager also. He stated day before that codes would print even without the lights still lit. So I leave my vehicle. I get a phone call from service manager, he stated that both codes printed out, they were looking into what's going on. Get another phone call from advisor that the mass air flow is caused by needing a throttle body, I asked if any air leaks or sensors were checked, he assured all else was checked and this was covered by the warranty purchased. I go to pick it up after work, and speak with Kevin the manager of service again before paying the deductable, asking questions. I specifically asked: with the 2 codes, what did that mean? He stated: well one directly referred to the other. With a engine too lean, and the other is mass air flow, it isn't getting the right fuel to air ratios-so the throttle body being replaced would be the solution. I asked: so you guys drove the vehicle before and after? And is driving better, not hesitating, shifting bad or feeling like it'll stall when accelerating? He stated: yes they drove it and it's better. Meanwhile, my milage in is the same as my milage out on my odometer, even tho on the paperwork they lied by putting down: one more Mileage than when it came in..I took a picture of both together for proof. Went back in and Spoke with Kevin again, told him of Also on the paperwork they put only one code that printed out, he said must be a typo that he was told 2 had printed out after diagnostic check, I asked if I could get the updated paperwork, he said he'd email it. They emailed me the same one coded paperwork I already have. I called today, and was told no only the one code P2173 printed out, not the other of P0171, even though 2 days ago I was confirmed of the 2. Also that there must had been miscommunication from when I came in stating 2 codes printed out. The vehicle still is hesitant to accelerate, changing of automatic gears not shifting correctly. If this is lied about and confirmed on paper.. What else is?? Now I've got to waste more time and bring it back Monday, not even today, I have things to do, and shouldn't really drive my vehicle bc worst damage can occur!. Definitely am not paying another deductible! Beware all! More

Car Selection Just purchased a 2013 Chevy Malibu, with that it was said that I should also purchase the extended warranty which I felt I didnt need but was told I s Just purchased a 2013 Chevy Malibu, with that it was said that I should also purchase the extended warranty which I felt I didnt need but was told I should just in case anything happens.Well, its only been 3 weeks and about a week and a half ago I started seeing fluid on the ground.Thought it was transmission fluid but found out today 4/22/2017 when me and my grandkids were on the highway that its the coolant, car started smoking and thats when I realized that this is a lemon..Also when stepping on the brakes there is an extra movement in the car(dont know what that is yet) and cant take it to get fixed until after the 30 days.Thats when that extended warranty kicks in..So what do I drive for now....Well not the car I just bought because its overheating and smoking...Thats what 15,0000 dollars gets you these days...WOW..So dissapointed in this dealership..It also had a sticker that said it was inspected by the dealership..Makes me wonder was it really inspected, cause if so Im sure they would have found all these problems.😕😕 More

Almost perfect I absolutely LOVE coming to Middletown Honda, I drive almost an hour just for this place! I came in a few months ago with my family to shop around for I absolutely LOVE coming to Middletown Honda, I drive almost an hour just for this place! I came in a few months ago with my family to shop around for a new car, as I already had purchased one from here a little over a year ago, and everybody there was so positive and energetic, really just a great environment to be in. The sales staff is absolutely wonderful, along with those in the back dealing with all of the pricings and whatnot. I've been in here a couple dozen times and throughout each visit, I have only ever had issues with one of the men there who seemed to be cleaning up the cars in the lot and moving them around, I'm not sure, but I've seen him a handful of times and not once has he been welcoming. There was one occasion where I came in for a service visit and I was offered a shuttle ride over to the mall so I didn't have to sit and wait around (I have two small children) and this same man who gave us the ride was incredibly rude about it, as if it were an inconvenience for him to drive us (mind you it's about a five minute car ride- if that!) ; every little noise my kids made in the car seemed to irritate him. I wish I could remember his name, but he is incredibly tall, a younger man (maybe mid-thirties) and every time I've seen him he's had on a Honda hat. I was thrilled when I came in about a week ago and he was no longer around, one of the guys even told me he had left! With that being said, this is definitely the place to go to purchase your next car! Great job, Middletown Honda! More

Friendly service, great price. Sales guy Ed Fokl was open, friendly and responsive. Used vehicle was thoroughly serviced and detailed. Price was dropped without haggling. Clean p Sales guy Ed Fokl was open, friendly and responsive. Used vehicle was thoroughly serviced and detailed. Price was dropped without haggling. Clean pleasant atmosphere. Recommended. More