Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mid Valley Chrysler Dodge Jeep Ram
Grandview, WA
152 Reviews
Sort by
152 Reviews of Mid Valley Chrysler Dodge Jeep Ram
July 12, 2018
Great Service We had been searching for a new car, looked at several places, ended up back at Mid Valley. Edgar Garcia went above & beyond with helping us find not We had been searching for a new car, looked at several places, ended up back at Mid Valley. Edgar Garcia went above & beyond with helping us find not only one, but 2 vehicles. We never felt pressured to buy as with our past experience. Overall a great experience! More
by alvfamily
Employees Worked With
Dan Martinez, Edgar Garcia
July 11, 2018
Keep your promise Working with Mr. Garcia and Mr. Martinez was great. However, I was advised that the 2018 Dodge Ram (Brand New) was supposed to be detailed and engine Working with Mr. Garcia and Mr. Martinez was great. However, I was advised that the 2018 Dodge Ram (Brand New) was supposed to be detailed and engine cleaned from the dust/dirt before delivery. It was NOT! I had to detail and clean the engine myself. I don't know why the staff did not keep their promise. I have purchased vehicle (s) before from Mid Valley Dodge and never had this problem, I felt let down! There should have been better communication between the sale and service people. More
by Aurelio
Verified CustomerEmployees Worked With
Jake Salcedo, Jose Lopez, Dan Martinez, Edgar Garcia
July 09, 2018
Very helpful service Ramon and Dino help us get what we were looking for which is a truck that had a full extended cab with fairly low miles. Ramon and Dino help us get what we were looking for which is a truck that had a full extended cab with fairly low miles. More
by IceCat
Employees Worked With
Ramon Campos, Dan Martinez
July 06, 2018
My Jeep MY Jeep had a starting problem-but they also found other things, I did not know about, and took care of them. later the starting problem was back, and MY Jeep had a starting problem-but they also found other things, I did not know about, and took care of them. later the starting problem was back, and I was to far away to go back to the shop. they offered to send help from friends in the area, but the Jeep finally started, and I completed my trip ,and got the problem fixed at another shop More
by mjmacarthur
Employees Worked With
Rudy Navarro
July 02, 2018
Sometimes frustration;out come has always been positive It appears that when parts are needed and there is a call back there is a dificulty in finding them. I attempt to do multiple items of repair or serv It appears that when parts are needed and there is a call back there is a dificulty in finding them. I attempt to do multiple items of repair or service at the same time due to living out of the area. It does not always appear they are always ready to complete all service that I thought would be taken care of. More
by clark1948
Employees Worked With
Mike Pallister, Dan Martinez, Marissa Mendoza, Rudy Navarro
June 24, 2018
Few little snags but ended up satisfied The team was all really helpful . I thought I wanted the red compass but very happy with charcoal. It’s a beautiful ride.. thank you. The team was all really helpful . I thought I wanted the red compass but very happy with charcoal. It’s a beautiful ride.. thank you. More
by auntb4
Employees Worked With
Ramon Campos, Dan Martinez
June 21, 2018
Best service around Brought my vehicle to Mid Valley the day after I took it to Lithia for issues with my vehicle. Lithia kept it for a day, and then I was told they coul Brought my vehicle to Mid Valley the day after I took it to Lithia for issues with my vehicle. Lithia kept it for a day, and then I was told they couldn’t do nothing for me and it would take TWO WEEKS to get my vehicle looked at and to continue driving it. Mid valley checked out my vehicle and fixed the problem within a couple hours, which had I kept driving on for two weeks would’ve completely destroyed my engine. I’d recommend mid valley to anyone to anyone. More
by kmmchargue
Employees Worked With
Marissa Mendoza
June 14, 2018
I have still not been helped!! The first time I had to go in was a few weeks after I bought my jeep. One of the nozzles for the windshield wiper fluid wasn't spraying. I spent 3 hou The first time I had to go in was a few weeks after I bought my jeep. One of the nozzles for the windshield wiper fluid wasn't spraying. I spent 3 hours in the waiting room, and finally my SALESMAN came out and said he tried to fix the problem but its still not working. He informed me that the repair/service employees were not doing anything that's why he tried himself! I went home, the next day I went to auto zone spent about $15 and replaced the parts myself!! When I purchased my vehicle I got a TWO year powertrain warranty with my purchase (which I thought was great) I noticed some leaking in my driveway. I scheduled an appointment and took my jeep in again. I received a loaner car and was told they weren't sure how long the repairs would take. After 3 days I called to check on my jeep and NOTHING had been done (I never received a call from them in this time). I was informed that the warranty didn't cover the repair because it was preexisting, I asked what that meant and was told it was because I bought it like that. So how do they know it was preexisting? Did they know the transmission was leaking when they sold it to me and still sold it like that or is my warranty bogus? I have not received any help with this and I'm really fed up with the service team! I was told I would get a call over 2 weeks ago on the issue but I haven't received any calls! I had a great experience when I bought my jeep. I got a great deal, great customer service, was treated very respectfully but everything after has been a nightmare! I'm going to try one more time with the transmission repairs then I'm going to take some action. Definitely will never buy here again and will never recommend. More
by nellyguillen
Employees Worked With
Jake Salcedo, Mike Pallister, Dan Martinez, Marissa Mendoza
June 13, 2018
poor mechanics vehicle went in for new transmission at 36,00 miles was there for 6 weeks put 3,000 miles on it and is currently back cuz it wont go into reverse has vehicle went in for new transmission at 36,00 miles was there for 6 weeks put 3,000 miles on it and is currently back cuz it wont go into reverse has been there for 8 days now with no fix More
by greenwaltelectric
Employees Worked With
Mike Pallister
June 11, 2018
Good service for my Grand Caravan Staff was pleasant and patient when I asked what was being done on my Grand Caravan. I was satisfied with their work, knowledge and expertise. I will Staff was pleasant and patient when I asked what was being done on my Grand Caravan. I was satisfied with their work, knowledge and expertise. I will go back again. More
by cornejr
Employees Worked With
Mike Pallister, Marissa Mendoza
