Michael Kia
Groton, CT
Filter Reviews by Keyword
By Type
146 Reviews of Michael Kia
Our expieiance was very good aj was helpful . AJ was Our expieiance was very good aj was helpful . AJ was aware of the jamb we were in took control of this situation and got us into a new car. Chris th Our expieiance was very good aj was helpful . AJ was aware of the jamb we were in took control of this situation and got us into a new car. Chris the manager was also very helpful. I would like to take this opertunity to thank both of you very much. sincerly william,Linda,and Dajaeh Morgan More
I'm not from around here, but I am moving here. I came in and Travis set me right up with an appointment. He was very kind and friendly. The original dealer I went to was no where near this personable and I and Travis set me right up with an appointment. He was very kind and friendly. The original dealer I went to was no where near this personable and I had a hard time with them all the way around. I am so glad I came here. Sometime the money is worth the great personalities. Proffesionalism is key. Thank you for being here. =) More
I recently bought a new 2013 Sorento. It had a factory problem that was apparent shortly after purchasing the car. I had some unfortunate issues with the first GM I dealt with, but once I was directed to problem that was apparent shortly after purchasing the car. I had some unfortunate issues with the first GM I dealt with, but once I was directed to the right people, Alice at Antonino customer service, and then the new GM Peter, things went a lot more smoothly. I found them both extremely helpful and sensitive, despite the fact that I was very upset and I am sure at times difficult to deal with. They took my suggestions for customer service, and dealership upgrades seriously, and they have delivered everything that they have promised. The sales man, Matt Shirley was a really nice guy, and did his job well, and made my purchasing experience a good one. I think despite my initial problems with the first GM what the dealership needed was a fresh set of eyes and values and that is what they got with the arrival of Peter Keast. Now that my car is repaired and I am confident that it is fixed, I can safely offer my sincere apology to Alice for venting my frusterations to her, I could have been nicer. I would also like to say that I am now confident that if I have any future problems, they will be taken care of in a courteous, proffessional, manner. We are a military family and while I was disappointed by our initial treatment by an unprofessional GM, the matter was rectified as quickly as possible and Peter, and staff have made enormous strides to apologize and make it up to my family and I, and to prove that yes, Michael Kia does in fact support thier troops. More
This is the second car that I have purchased and I have never been more pleased. My first experience was horrific, so walking in on this one I didn't know what to expect. Julio was very pleasant to be arou never been more pleased. My first experience was horrific, so walking in on this one I didn't know what to expect. Julio was very pleasant to be around, he is very personable and was very attentive. To this day, and its been 2 weeks since I have purchased the car he has been more than helpful with the car. I would definitely go back and recommend Michael Kia and my salesperson Julio!!! More
I brought my 2012 Kia Forte in for its first oil change, I also mentioned an issue with my bluetooth microphone. The service providers did everything they could to check my bluetooth and found it needs a ne I also mentioned an issue with my bluetooth microphone. The service providers did everything they could to check my bluetooth and found it needs a new microphone. They ordered one and it will be replaced upon its arrival. Their service was quick and friendly and I will continue to get my vehicle serviced here. More
we had a few questions and concerns about the stereo in our new car and even though we just brought the car in for an oil change they answered and fixed all our problems. our new car and even though we just brought the car in for an oil change they answered and fixed all our problems. More
I am very glad I traveled a little further to have my car buying expience at Michael Kia! Howard, Jimmy and John all made the experience smooth and non-stressful. There was no hassle or high pressure. Jus buying expience at Michael Kia! Howard, Jimmy and John all made the experience smooth and non-stressful. There was no hassle or high pressure. Just a pleasant experience. All were friendly and knowledgable. They do there best to make it an enjoyable experience. I am so happy and pleased with the car so far. I am happy to have Kia's great warrenty. Great experience. I would recommend Michael Kia to a friend. More
I recently had my 2011 Kia Sorento serviced at Michael Kia.I was greeted by friendly,knowledgeable service personnel (Tom) who answered all my questions regarding my first 15k mile service check-up. Tom a Kia.I was greeted by friendly,knowledgeable service personnel (Tom) who answered all my questions regarding my first 15k mile service check-up. Tom also suggested the best time to bring the car in for future servicing, as well as passing along a valuable coupon booklet for my next service visits to keep my Sorento in tip-top working order. I discovered within 24hrs of this visit,my tire had picked up a nail,causing a "low-tire pressure" indicator light to come on. I was not able to re-visit the dealership until almost a week had passed. When I did visit back with Michael Kia, I explained to Tom the problem,and without any delay I was able to have the nail removed, the tire patched (without any cost to me), and I was on the road again, all within 20 mins time. I applaud Michael Kia for the terrific customer service they have provided to me in such a short time as a first-time Kia owner. More
Howard was great.... Very nice and quick to get the job done!... Jimmy is also awesome... Haven't had a better experience ever.... Make sure that you go check them out! done!... Jimmy is also awesome... Haven't had a better experience ever.... Make sure that you go check them out! More