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Michael Kia
Groton, CT
146 Reviews
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146 Reviews of Michael Kia
October 14, 2012
I have received excellent service here. I have had to return a couple times, and my issues were always addressed professionally. I have also purchased 4 cars here, 2 new and 2 used, and would not hesitat return a couple times, and my issues were always addressed professionally. I have also purchased 4 cars here, 2 new and 2 used, and would not hesitate to come back to purchase my next car!! More
by dsawchyn
Employees Worked With
Howie
October 09, 2012
I'm really on the fence on recommending the dealership to others. the service guy ignored the coupon that i tried to hand him twice before & after i got my keys back from having the oil changed. then he sent others. the service guy ignored the coupon that i tried to hand him twice before & after i got my keys back from having the oil changed. then he sent me over to pay and i handed him the free oil change coupon once again and said that i should have given it to him in the beginning which i did when i handed him the key fob for the car. i have worked in retail and this is not the way to talk and treat customers. More
by 2012kiasx
Employees Worked With
michael dietrich
October 08, 2012
I was a little skeptical about going to Michael Kia as I had lousy experience before but this time was great. I was looking online at used cars in the area and saw one that looked good. I dealt with Cassidy had lousy experience before but this time was great. I was looking online at used cars in the area and saw one that looked good. I dealt with Cassidy Vaughn who is a great person to work with. He was very knowledgeable. I have not so great credit and was worried that I would not get approved. After I got all the information they needed they got me approved. When I went in and sat down with John Majchrzak I got scared because he showed me my monthly price. I told him I couldnt afford that and he said hold on. After he looked on the computer for a couple seconds he got me the deal I could afford it was $40 below what I could afford it was great. I would highly recommend Michael Kia and especially Cassidy and John. Thank you guys, Allan More
by aldacook99
Employees Worked With
Cassidy Vaughn and John Majchrzak
October 04, 2012
Everyone from sales to finance were great. Friendly and easy to work with !!!! Got us a car we could afford and they really listened to us!!! easy to work with !!!! Got us a car we could afford and they really listened to us!!! More
by joanna.gallupeldridge
Employees Worked With
Scott menard Carl Gilbert
September 24, 2012
The Customer Service is Above and beyond with all three Guys, I felt very pleased when I left the dealer ship, Matt was very informative in every detail, Frances gave me the since that Michael Kia was goin Guys, I felt very pleased when I left the dealer ship, Matt was very informative in every detail, Frances gave me the since that Michael Kia was going to take care of me, And they did, and John was he bow on the whole deal. very pleased with all the service. Thanks again More
by deseree.mosley
Employees Worked With
John Majchrzak, Matt Shirley, France Willams
September 24, 2012
My husband and I sat in the dealership for 6 hours waiting.I brought my car there to be serviced and the workers were very rude they wouldn't tell me what they were doing to my car and when i went bac waiting.I brought my car there to be serviced and the workers were very rude they wouldn't tell me what they were doing to my car and when i went back 3 hours later to see if it was done they got mad because i was upset because I was basically stranded there when I live in another State and not till then did they tell me what they were doing to my car and how long the job was gonna take..So not for nothing but I will NEVER go back there nor refer anyone to that dealership. More
by tammy.richmond.94
Employees Worked With
service department
September 15, 2012
WED last, I went in to have a leak in several tires checked as the indicator light kept coming on, in spite of filling and re-filling the tires. While at the service center, I had an oil change. It was checked as the indicator light kept coming on, in spite of filling and re-filling the tires. While at the service center, I had an oil change. It was indicated that the tires were low, but nothing else was addressed. I asked about the valve stems, answer was not evasive but I was leary. Yesterday, as my wife works strange hours, I drove, as it was our 39th Anniversary out to dinner. The tire indicator was on again. My problem is that the car will sit in a parking lot for two weeks. and I fear that I'll be dealt with several flat tires. Shall I call from the parking lot to get picked up or a truck come out with some air? What? More
by tokjat2012
Employees Worked With
front counter
September 07, 2012
I brought in my Eagle Talon with a strange problem that the local shops and even the local Eagle dealer could not figure out. This dealer service shop saved the car from the junk yard. I have been going to the local shops and even the local Eagle dealer could not figure out. This dealer service shop saved the car from the junk yard. I have been going to them for service ever since and they do not disappoint. It is not cheap but I guess you get what you pay for. More
by eagletalon
Employees Worked With
Travis
August 31, 2012
Our first visit to the dealership took over 4 hours, they were so short staffed that we were constantly waiting for the next person we need to speak with. We came up with an agreement on the trade, payments were so short staffed that we were constantly waiting for the next person we need to speak with. We came up with an agreement on the trade, payments etc. At home we looked up the car on the Michael Kia site again and the car we picked out was actually going for $1,200 less than the price they gave us. When we brought this to their attention, they said it was a mistake on the internet teams part, but honored the price with the hitch that they would give us $500 LESS on our trade. We had to go back over 5 times to get all the paperwork together (they would tell us we needed xy and z...and when we would bring those documents than they would tell us they forgot we also needed a and b.) Finally, there was a problem registering the car, so they sent us home on dealer plates and said THEY would come to us with the hard plates. FOUR days after we agreed they would come I called the dealer and they asked me to come there to do it. Have had our car in service twice in the past month. Took forever to get anyone in service to call us back, problem has been brushed over repeatedly and never resolved. BAD BAD Service and Experience. More
by kenjanet
Employees Worked With
Scott,Matt,Peter,Travis,Chris Managers and Salesman
August 29, 2012
my name is angela money I brought my 2012 kia forte to michael kia for service on my ac. I have to say I was more than pleased with the work and the service that I recieved. The staff was justt umbeliev michael kia for service on my ac. I have to say I was more than pleased with the work and the service that I recieved. The staff was justt umbelievable. I couldn't have askef.for.more More
by angie.money.5
Employees Worked With
Service dept.
