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Michael Hohl Chevy Buick GMC Cadillac

Carson City, NV

4.5
571 Reviews

3700 S Carson St.

Carson City, NV

89701

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571 Reviews of Michael Hohl Chevy Buick GMC Cadillac

January 27, 2021

Doug was very obliging in helping us purchase our new vehicle. Buying a new car can be exhausting and he helped us alleviate a lot of the frustration. More

by saslinky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Tirado
Jan 28, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

It makes our day to hear that Doug eased the stress of car-buying and gave you a five-star experience. Thank you for choosing Michael Hohl Motor Company and sharing your kind words. Enjoy the ride in your new car!

January 26, 2021

Excellent customer service with great communication. I was able to deal directly with the Service Manager, who quickly provided a solution and was able to have my truck back to me the same day. More

by Lawsonkevin17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Whitfield
Jan 27, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

We are happy we could assist you with communicative, efficient service! Thank you for trusting our team with your business and your truck. We hope to have the opportunity to work with you again here at Michael Hohl Motor Company!

January 26, 2021

Way too expensive!!! Every time I have taken my car in it’s been more money than the first quote. Daniel was great but the cost was way too much for my small budget!! More

by cmeshenaur
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel Gibson
Feb 01, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

We strive to give our customers top-notch service at a fair value, so I am sorry to read this feedback. Thank you for taking the time to share your review, we will take your comments into account going forward. Our management team would like to speak with you about this directly and we will look for your contact information. In the event that we can't find it, would you please give me a call? Thank you, Greg Overby - Fixed Ops Director - 775-883-5777 x2631

January 26, 2021

Everyone in the building was amazing! Right from the beginning I wasn’t swarmed or pressured. Madi is the best salesperson I’ve ever dealt with. Thank you for making this an easy deal. Brad More

by Braddunk01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Madison the Amazing, Jeff Patterson
Jan 27, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

Brad - Thank you for taking the time to share your experience! We appreciate your confidence in the Michael Hohl Motor Company team and are happy to hear that Madi went above and beyond to assist with your purchase. Drive safely in your new vehicle, and we hope to see you again down the road!

January 25, 2021

Bill in service was excellent and showed great care to get me back on the road at a fair price. They were able to accommodate my schedule as well. More

by Jdemuth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Taylor
Jan 25, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

We are very glad to hear that Bill helped address your concerns in a timely manner. Thank you so much for sharing this feedback about your visit to Michael Hohl Motor Company! If any future issues should arise, we will be here to assist you.

January 23, 2021

Repair, recalls and service was done timely and at a fair price. Joe keep me informed as to what was going on with the repair and service work. Joe took the time to explain line by line what was done. More

by Itmandjrm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t know her name but the person who made the reservation was extremely efficient so my check in went very fast , Joe Whitfield
Jan 25, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

Thank you for taking the time to leave us a review! It is always a pleasure to service your vehicle here at Michael Hohl Motor Company, and we will be sure to let Joe know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

January 22, 2021

I purchased a 2014 Toyota Tundra from Michael Hohl in Carson City. The truck is amazing. It rides smooth, it's powerful, and it is beautiful inside. As happy as I am with the truck, it was the persona More

by maddock.scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caitlyn Callahan, Yonny Salgado
Jan 22, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

Scott, thank you for taking the time to leave us a review! We are so glad Caitlyn and Yonny took such good care of you here at Michael Hohl Motor Company, and we will be sure to let them know that you appreciate their help. We are proud that we earned your business, and it means a lot to know that we provided the courteous and accommodating service we pride ourselves on here. We hope that you continue to enjoy your 2014 Toyota Tundra!

January 21, 2021

3 for 3 first time was a fender braket left of during a fuel filter 2nd my windows were left down when i picked my truck up for a overnight drop off for block heater and then today they forgot to rotate my More

by St
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff Patterson, Joe Whitfield, Ron Roberts, Bill Taylor
Feb 01, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

We want customers to be confident in the services we provide so it was disappointing to see your feedback. It's never our intention to cause an inconvenience and I will be sure to discuss your concerns with my team so we can work towards improving our processes. Thank you, Greg Overby - Fixed Ops Director - 775-883-5777 x2631

January 20, 2021

It is a rare occurrence to have a dealership go out of its way to meet or beat another shops estimate. This was exactly what happened to me. A friend of mine was talking to one of their friends that happe More

by ricktaylor1230
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Taylor, Greg Overby
Jan 21, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

Rick - We truly appreciate posting about your experience so that others will know what it's like to be a guest at Michael Hohl Motor Company. We are very happy to hear that Bill kept you updated throughout the repair process and helped you get the best price possible. Thank you so much for trusting us with your truck! We wish you safe travels and won't forget your many kind words.

January 05, 2021

GMC dealer in Carson City is the worst I have ever experienced, unless you are willing to spend big bucks every time you want service they will give you the run around on how they do not have time to More

by fwatonka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
James Martinez, Dennis Bala, Tisha Schaible
Jan 06, 2021 -

Michael Hohl Chevy Buick GMC Cadillac responded

Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to address your concerns. Please reach out to our Fixed Operations Manager Greg Overby at (775) 8835777 ext 2631 or by email greg.overby@michaelhohl.com when you have a chance. Thank you, and we look forward to hearing from you.

Jan 07, 2021 -

fwatonka responded

How can you justify good customer service when the run around is so prevalent. I wanted a oil change in November but the COVID excuse can into play, I called again in December but appointments were full till January so I thought I would go in and try again in person. I walked into the service department where not one but four men were at their desks. I waited a full minutes until one noted me standing there and once O explained I wish a oil change he started talking about 25K check and 35K check and and I said I only wanted a oil change nothing else. Then he told me to go next door. The four man room has always been where I went of get service but to be courteous I went next door. There they said they did not do oil change scheduling and to go next door i said I had been there and she told me to call Kim at a number she gave me. (Like I am to have a phone on me.) Lucky I did have me wife's phone a called a number that said Kim was not there to schedule appointment. I can only understand you do not want my business and I will buy and get service from Ford that is where one of your best service clerks went to.

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