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Michael Hohl Chevy Buick GMC Cadillac

Carson City, NV

4.5
571 Reviews

3700 S Carson St.

Carson City, NV

89701

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571 Reviews of Michael Hohl Chevy Buick GMC Cadillac

April 22, 2023

It was a great experience. They were kind, helpful and answered all questions I had. More

by andihagg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Webster
Apr 24, 2023 -

Michael Hohl Chevy Buick GMC Cadillac responded

Thanks for the 5-star review of Michael Hohl Motor Company! We are here to help with any questions that come up.

April 21, 2023

The service took longer than anticipated. The service was fine, but they neglected to provide the maintenance checklist like they have in the past. I don’t know what things they checked. The More

by Vette nut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Hult
Apr 24, 2023 -

Michael Hohl Chevy Buick GMC Cadillac responded

It's disappointing to see we fell short of delivering a 5-star experience. We do our best to provide timely and thorough service, and I apologize for any delay and oversight in including the maintenance checklist. I understand how frustrating this might be, and I would like to offer my assistance and make things right here. Unfortunately, I won't be able to locate your contact information without a full name, so please reach out to me at your convenience and I'll be sure to get back to you soon. Thank you, Greg Overby - Fixed Ops Director - 775-883-5777 x2631

Apr 24, 2023 -

Vette nut responded

Harvey Smith is the name on the service contract. Michael Hohl has all my contact info. I would still like a copy of the checkpoint list.

Apr 24, 2023 -

Michael Hohl Chevy Buick GMC Cadillac responded

Vette, if you could please reach out to me directly, I would be happy to further discuss your concerns. Thank you, Greg Overby - Fixed Ops Director - 775-883-5777 x2631

April 19, 2023

Everyone at the dealership was excellent with which to work as I was a long distance from the actual dealership. Particularly impressive was barely wolf in the sales department who communicated with me on More

by nelgresom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bailey Wolf, Tisha Schaible
Apr 19, 2023 -

Michael Hohl Chevy Buick GMC Cadillac responded

We're so happy to hear that you had such a five-star experience working with us, Glenn! It's wonderful to hear that Barely, Cameron, and Tisha were all so helpful in ensuring that everything went smoothly, even with the distance between us. Thank you for your recommendation, and we hope you're enjoying your new vehicle in beautiful Wilmington, North Carolina! -The Michael Hohl Motor Company Team

April 12, 2023

I felt very rushed and dismissed. The financial department was rushed and just told to sign here, here here etc... I was pushed into getting the extended warrenty when I did not want More

by corinna1728
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Marcus
Apr 18, 2023 -

Michael Hohl Chevy Buick GMC Cadillac responded

Corinna, this is not the kind of feedback we hope to receive. We strive to offer transparent, pressure-free service to each and every guest and I am sorry that we missed the mark this time. We would like to ensure that we do everything we can to make you a happy customer from here on out, so I will look for your information and I invite you to reach out to me directly as well. Thank you, Paula Paulidis - Customer Relationship Manager - 775-883-5777 ext 2618

Apr 18, 2023 -

corinna1728 responded

I've reached out multiple times, I've left my name, my phone number and my complaint, and I've yet to receive a call back. I've been trying to call almost every day for over a week.

April 11, 2023

This dealership was not pushy at all. Marcus was very helpful through the whole process for me. Marcus kept in contact and worked hard to get the truck I needed. More

by jakeweems
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus
Apr 19, 2023 -

Michael Hohl Chevy Buick GMC Cadillac responded

We are glad to hear that you had a great experience with Marcus. He will appreciate your kind words. Thank you for choosing Michael Hohl Motor Company, Jake. Enjoy the truck!

April 10, 2023

Everyone was very helpful though this was a long distance deal. Especially helpful was a young woman Bailey wolf who was the my key contact throughout More

by nelgresom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bailey Wolf, Tisha Schaible
Apr 19, 2023 -

Michael Hohl Chevy Buick GMC Cadillac responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with the Michael Hohl Motor Company team. Drive safely, and we hope to see you back again down the road!

March 30, 2023

I waited for 4 hours just for an oil change and a tire rotation, not one person notified me of any kind of update or explained to me why it was taking so long. I was 45 minutes early to my 1300pm appointm More

by Kunichkevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know service writers name=female
Mar 31, 2023 -

Michael Hohl Chevy Buick GMC Cadillac responded

We are sorry for the miscommunication and the confusion we caused during your service visit. We apologize for the extended wait time and the inconvenience this may have caused you. We are thankful for your feedback and will discuss it with our team to improve our processes moving forward. Our team will reach out to you but we invite you to contact us as well if there is anything we can further assist you with. Thank you, Dennis Bala - General Manager - 775-841-8730

March 28, 2023

Craig was the best! !! It was the most smooth car buying experience ever!!! Everyone was friendly, fast, and there was no annoying negotiating. We let them know what we w More

by Ksolorzano1212
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig
Mar 28, 2023 -

Michael Hohl Chevy Buick GMC Cadillac responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with Craig and the Michael Hohl Motor Company team. Drive safely, and we hope to see you back again down the road!

March 08, 2023

Sales to buy my car was great. Service department was not a very good experience. More

by poohuneyor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly was amazing when I made the appointment , Joe Whitfield
Mar 09, 2023 -

Michael Hohl Chevy Buick GMC Cadillac responded

While we are happy to see that the sales process was great we are disappointed to see the low rating regarding the service department. If you're willing, I would love to get a bit more information about your visit to see if there is anything I can do to help. Our management team would like to reach out to you to discuss your concerns, but we may be unable to find your contact information, so I have listed mine here as well. Thank you, Dennis Bala - General Manager - 775-841-8730

February 26, 2023

The service was excellent and Ron the service writer a true professional and did a great job keeping me informed More

by Rakeegan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Roberts
Feb 27, 2023 -

Michael Hohl Chevy Buick GMC Cadillac responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with Ron and the Michael Hohl Motor Company team. Drive safely, and we hope to see you again down the road!

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