Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi - Service Center

Took my car to get serviced and. To get my headlight fixed was told I needed an appointment which I made for the next Monday 9/27 and only to be told that a part needed to be ordered and it will be here fixed was told I needed an appointment which I made for the next Monday 9/27 and only to be told that a part needed to be ordered and it will be here in 5 days and have not received a phone call yet and it's been almost a month later. I really think the service tech just blew me off. I'm highly upset More

No one could say when the brakes would be done. I had no car for 5 days and spent over 200 dollars on lyft. No one in service answers the phone. I spent 5 hours on a Saturday calling to see if the truck wa car for 5 days and spent over 200 dollars on lyft. No one in service answers the phone. I spent 5 hours on a Saturday calling to see if the truck was ready as promised before getting a hold of a person who finally told me the brakes had not come in. I was given a rental for the final day. The oil pan still leaks (dirty oil and there was an oil change paid for) and when my husband looked at the brake rotors it was nicked. Not at all happy with the service. All of this was for a brake job and oil change. They took no notation of any of the other things I tried to tell them...like the horn is not working along with the buttons on the steering wheel. 6/7 days for an oil change and brakes is ridiculous and to not even be offered a rental, when I have a child and myself to get to school. I am still irate. And I paid $2,100 not including LYFT fees to get my son and myself to school (I'm a teacher). And no one was wearing masks with a child who is too young to be vaccinated around. And my young son did take note of the cashier who was "making out" with the sales man in the car lot. Oh, and voice mails are full everyday, all day. The service rep "Kirby" was great. More

Did not do anything I asked did not give any recommendations. Not once did I speak to a service technician or the person overseeing vehicle concerns. Upon pick up of car, no clear direction on w recommendations. Not once did I speak to a service technician or the person overseeing vehicle concerns. Upon pick up of car, no clear direction on where to go. Associates at checkout could care less did not engage or ask if I needed assistance had to ask where to go to pick up and make payment. Vehicle concerns we’re not address especially water leak into front foot well of passenger side. Rotation of tires were not done. Nobody went over anything in regards to my car when picked up. No acknowledgement. To top it off I was given my key fob and I had to search the entire premises myself for my car and wasn’t even in a parking spot. Sad part is I purchased my vehicle from this dealership and would have expected far better service then provided. Service provider Brian Wilcox was very disrespectful towards my mother and needs to be taught proper etiquette when dealing with seniors. His careless attitude, unwillingness to help was evident when he brushed my mother off to another associate by the name of Darren. More

This people take test drive on my vehicle To find out the problem and they drive over 40 miles that is very upset for me i’m not even drive all those miles my self .. at the end they don’t find the transmiss problem and they drive over 40 miles that is very upset for me i’m not even drive all those miles my self .. at the end they don’t find the transmission problem in my vehicle and is still with the same problems with the transmission problems More

Really bad attention by JAY and also I spoke w the manager en service and not even gave me any solution so I decide come back tomorrow to see if they can help in better way and see if I can fix there manager en service and not even gave me any solution so I decide come back tomorrow to see if they can help in better way and see if I can fix there my car Carolina rodas More

Se muy buena la atencion y el servicio,,,, rapido y muy professional ,,, gracias, por preocuparse professional ,,, gracias, por preocuparse More

Advisor never updated on tire warranty and never contacted back. Horrible service, had to take vehicle elsewhere to patch tires. Have NSD. contacted back. Horrible service, had to take vehicle elsewhere to patch tires. Have NSD. More

I took my car in for an oil change and to have them change the settings on my dashboard. I explained to the service advisor, Devin Alonzo everything I needed done. He seemed so unconcerned and nonchala change the settings on my dashboard. I explained to the service advisor, Devin Alonzo everything I needed done. He seemed so unconcerned and nonchalant, no personality and didn't seemed like he wanted to be there. When I was checking out the cashier, Jessica gave me a service rating to complete. I told her that I usually receive the survey by email. She said ok but fill this out. When I got to my car it was not washed and then dashboard was not corrected. I went back to Jessica and took my survey back. Over the years Miami Lakes service department customer service has gone down, way down. More

Staff were not welcoming or friendly. There was no customary complimentary car wash after service customary complimentary car wash after service More

Need to get the mechanics and scheduling organized. No confirmation call or email regarding the appointment. Had to wait almost 3 hours for a simple oil change. Received the truck with hand prints on the confirmation call or email regarding the appointment. Had to wait almost 3 hours for a simple oil change. Received the truck with hand prints on the hood, engine oil on the steering wheel and on the center console, WTH!. They didn’t wipe the drained oil from the oil filter area, there was oil all over the rack and pinion. Very sloppy tech. Also need to do something regarding the coffee ASAP! Been there 3 times, all three times coffee pots empty and no one makes coffee. The place is already stressful enough, at least have some coffee ready. More