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Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi - Service Center

Miami Lakes, FL

4.2
1,593 Reviews

1,593 Reviews of Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi - Service Center

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September 29, 2024

They have a very excellent service including the service advisor Armando Escudero he explain s to me everything the needs on my car.Thank you More

by diana1360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Escudero
September 17, 2024

The service department of Miami lakes auto mall is the worst . My 2024 high country had a recall for some part of the motor I brought it in almost a month ago Nicolas is the one in charge but he never cal More

by Jenny Villalta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Wilcox
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

"Jenny Villalta" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@miamilakesautomall.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 10, 2024

If you are considering service here, DON"T. To start, I gave the dealership time to respond to this before posting. They apparently did not see the utility in that, so their loss is your gai More

by JM
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure of name
Sep 11, 2024 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

We can appreciate the anonymity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@miamilakesautomall.com. We hope to hear back from you soon.

Sep 13, 2024 -

JM responded

This empty and vapid response mirrors your responses on the same reviews posted elsewhere. It is transparent attempt to disregard the review and comes across as dishonest and lacking professionalism. Reviewing hundreds of your responses, it seems to be a pattern. You had my contact information along with the exact information given above. You had it before I posted the reviews. You were given ample opportunity to respond before I posted reviews. Your first response after I was a initiated contact was a canned ad trying to get me to buy a new car. Your service manager contacted me based on the information in the original email I sent your dealership (after the reviews were posted). He promised to call back with some resolution/response, and I still have not heard back. Do better, be better.

September 09, 2024

Richard Romano was excellent and very knowledgeable. I will definitely come back to service here. More

by KATHY.DIAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RICHARD ROMANO
Sep 11, 2024 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

September 07, 2024

Tuve que esperar mucho tiempo para que me pudieran atender,solo una Chica a cargo de los cambio de aceite y otro empleado para otros asuntos,van muchos client's para solo 2 personas,la tercera persona More

by MIGUEL65SANCHEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Was a women,the name is not there
Sep 11, 2024 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

We appreciate your feedback and are eager to better your return experience.

September 03, 2024

Had an exceptional experience. Julian and the team went above and beyond to ensure I was taken care of quickly and efficiently. Their dedication to customer service really stood ou More

by Andres Rojas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Utrera
August 27, 2024

The attention is bad because they don’t explain nothing good, when call they don’t answer More

by Ariel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t now the name
August 05, 2024

Purchased new car on 5/17. Salesman could not locate second key fob. Have gone there several times, no one has a clue on how to get me another key fob. Parts department says th More

by rouco_m
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fabian
Aug 06, 2024 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

"Rouco_m" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@miamilakesautomall.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 21, 2024

I scheduled a repair due to a Kia recall. I arrived at 7:00am and after a wait, was told that the required part will need to be ordered and someone will contact me. It's been 2 weeks and no o More

by cbackmanpt
Service Communication
Recommend Dealer
No
Employees Worked With
Elvis Gamez
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2024

Great area and amazing customer service especially by Armando Escudero He was able to guide me. Amazing job every time when I go for my car services, The services is very fast. Thank you by Franklin R More

by diana1360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Escudero
1
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