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Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi - Service Center
Miami Lakes, FL
1,597 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,597 Reviews of Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi - Service Center
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April 24, 2025
Dealership and management is not good. I have been trying to contact them for over 3 weeks. The parts department staff has no customer Service etiquette. Time after time, they ignore the c I have been trying to contact them for over 3 weeks. The parts department staff has no customer Service etiquette. Time after time, they ignore the calls and when they answer, they tell you to “hold” but in reality they send you to voice mail. I have left over a dozen voicemails and not even the decency of a response. After 2 weeks of non-responsiveness, I left work early, showed up and employee tells me cut and dry to wait at home for a response. Totally unacceptable. I proceeded to contact a Sofia lady who allegedly supervises the Parts department and again, left several voicemails at their direct line with no response. A dealer that only cares about selling you a car, but falls into this gross lack of respect for your time and effort, is NOT worth the business. Bad reputation. Note to management: I’m sure I’m not the only one, you are losing customers and future deals. More
by CAPOYJW
Employees Worked With
Sofía - Parts Supervisor
April 10, 2025
Thank you Mitsubishi service dept . Greatly appreciated. Thank you for The good Job. And your service Greatly appreciated. Thank you for The good Job. And your service More
by KAREN.DELGADO
Verified CustomerEmployees Worked With
December 23, 2024
Excelente trato por parte de los trabajadores , unas rápidas respuesta del financiero, al final la satisfacción de obtener resultados positivos en la compra del vehículo qué buscas.,e doy la gracias y m rápidas respuesta del financiero, al final la satisfacción de obtener resultados positivos en la compra del vehículo qué buscas.,e doy la gracias y me siento satisfecho. More
by rauln8510
Employees Worked With
September 17, 2024
The service department of Miami lakes auto mall is the worst . My 2024 high country had a recall for some part of the motor I brought it in almost a month ago Nicolas is the one in charge but he never cal worst . My 2024 high country had a recall for some part of the motor I brought it in almost a month ago Nicolas is the one in charge but he never called to let me know what was wrong with the truck and doesn’t give me any type of status I went to the dealer 3 times and he’s never there the manager doesnt do anything. I called so many times they never respond I have no idea what’s going on . I need answers 😡 More
by Jenny Villalta
Employees Worked With
September 07, 2024
Tuve que esperar mucho tiempo para que me pudieran atender,solo una Chica a cargo de los cambio de aceite y otro empleado para otros asuntos,van muchos client's para solo 2 personas,la tercera persona atender,solo una Chica a cargo de los cambio de aceite y otro empleado para otros asuntos,van muchos client's para solo 2 personas,la tercera persona llego después de las 9:30 de la manana. More
by MIGUEL65SANCHEZ
Employees Worked With
Was a women,the name is not there
September 03, 2024
Had an exceptional experience. Julian and the team went above and beyond to ensure I was taken care of quickly and efficiently. Their dedication to customer service really stood ou Julian and the team went above and beyond to ensure I was taken care of quickly and efficiently. Their dedication to customer service really stood out, on how they prioritized getting me back on the road fast even when it was really busy for them that day. Highly recommend them! More
by Andres Rojas
Employees Worked With
Julian Utrera
